The true impact of the talent operations function cannot be measured using traditional recruiting metrics, so how do you measure success for it? We invited a global talent acquisition leader from IBM to challenge the notion of what success looks like for talent operations.

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The Rise of Talent Ops
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New Ways of Measuring Success

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Today’s
Agenda
1. Introductions
2. Five Categories of KPIs
3. Moderated Fireside
4. Open Q&A

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Ask a question = Make a donation!
Ask a question on today’s webinar and Beamery will send you an eCharity gift card
to donate to your favorite charity.

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New Ways of Measuring Success
Introductions

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The Rise of Talent Ops | Measuring Success
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Talent Operations is the function, team
members, and processes responsible for enabling
the overall talent organization to work more
effectively, to execute locally and at scale, and to
create new value by incorporating more modern
practices, deploying more innovative
technologies and delivering more consistent
outcomes.

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The Rise of Talent Ops | Defined
Leaders Drive Strategy, Talent Ops Drives Execution
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“The most successful recruiting leaders have talent operations
leads supporting them. If the role doesn’t exist, they go to the mat
for that headcount.”

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Our speakers today
IBM
Director of Talent Acquisition EMEA and
APJC, IBM
Beamery
Vice President of Talent Strategy
Beamery
Director of Strategy
Lee Andrews Kevin Blair Kyle Lagunas

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New Ways of Measuring Success
5 Categories of KPIs

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The Rise of Talent Ops | Measuring Success
Setting the Right Goals, Tracking Actionable KPIs
Ways of
Working
Business
Impact
Candidate
Experience
Wastage &
Latency
Recruiting
Team
Experience

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5 Categories
of KPIs
Business
Impact
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● New lens on traditional productivity metrics
○ Time to fill vs. Aging requisitions
○ Diversity in pipeline
○ Hiring Manager satisfaction
● What is the value of the roles you’re filling to the business?
● Business Value
● Market Scarcity/Difficulty to Hire
● Team Capacity

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5 Categories
of KPIs
Candidate
Experience
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● Net Promoter Score (NPS)
● Multiple stakeholder groups
○ Referrals
■ Employee
■ Customer
■ Partner
○ Internal Candidates
○ Passive Candidates
● New World Assessments
● New Hire Onboarding

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5 Categories
of KPIs
Recruiter
Experience
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● New definition of role and success criteria
○ Complexity of requisitions
○ Balance of recruiters' list of tasks and hires
○ Shortlist/hire ratio…
● Team oriented goals
● Solution Stack

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5 Categories
of KPIs
Ways of
Working
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● Adoption of Systems
● Active Communities vs. Static Databases
● Agile Methodologies
● Agency Utilization
● Digital Events
● Distributed Working From Home
● Vendor Partnership

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5 Categories
of KPIs
Wastage &
Latency
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● Resourcing & Capacity Management
● New types of Sourcing
● Lost Opportunity Costs
● Cancelled Requisitions
○ Internships?
● Digital Strategy
○ Events & Campus
● Applicant Strategy
○ SOPs & Thrash

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Lee Andrews
@LAndrewsTA
Kevin Blair
@BeameryHQ
The Rise of Talent Ops | Measuring Success

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Spark is the first community for talent operations leaders. Whether you're a seasoned
talent operations leader, new to the industry, or anything in between, you'll find everything
you need to go to the next level.
Join here.

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