Learn how to create your own digital strategy - one that will last for many years, and does not have to change with the latest fad. One that will make sure you actually achieve some of your organisation's goals.
19. (some of) the things we
call digital fundraising:
• payment online
(landing pages,
forms)
20. (some of) the things we
call digital fundraising:
• payment online
(landing pages,
forms)
• crowdfunding
21. (some of) the things we
call digital fundraising:
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
22. (some of) the things we
call digital fundraising:
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
23. (some of) the things we
call digital fundraising:
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
24. (some of) the things we
call digital fundraising:
• social media• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
25. (some of) the things we
call digital fundraising:
• social media
• apps
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
26. (some of) the things we
call digital fundraising:
• social media
• apps
• ads online
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
27. (some of) the things we
call digital fundraising:
• social media
• apps
• ads online
• video / VR
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
28. (some of) the things we
call digital fundraising:
• social media
• apps
• ads online
• video / VR
• various viral shit
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
29. (some of) the things we
call digital fundraising:
• social media
• apps
• ads online
• video / VR
• various viral shit
• analysis
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
30. (some of) the things we
call digital fundraising:
• social media
• apps
• ads online
• video / VR
• various viral shit
• analysis
• new payment
methods
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
31. (some of) the things we
call digital fundraising:
• social media
• apps
• ads online
• video / VR
• various viral shit
• analysis
• new payment
methods
• payment online
(landing pages,
forms)
• crowdfunding
• peer to peer
fundraising
• email-programs
• sms
CCBY-SA2.0:flickr.com/banger1977/
58. our digital report
• website visits
• most read articles web
1. This cool blog post
2. That awesome article
3. Letter from the CEO
• facebook likes
• facebook engagement
Jan Feb March April
10 000 12 000 9 000 10 000
Jan Feb March April
5 700 5 724 5 932 6 103
Jan Feb March April
123 2 392 343 291
80. «Think of the children in Africa», we were told when we were kids
and would not finish our meal. Millions of children in East Africa
are starving right now - maybe our children need to know that not
everyone is as lucky as they are? We are curious to know how
you feel - is this still okay to say?
Yes! No!
100. •acquire new donors
•more followers
•good menu structure
•interactive content
•improve retention
•more leads
•good donation forms
which ones are
goals?
101. •acquire new donors
•more followers
•good menu structure
•interactive content
•improve retention
•more leads
•good donation forms
which ones are
goals?
112. objectives partial objectives KPI’s
More people met + help line
+ people using shelter
+ people for food service
+ attendees at events
113. objectives partial objectives KPI’s
More people met + help line
+ people using shelter
+ people for food service
+ attendees at events
Increase income + monthly givers
+ one time / leads
+ money raised at events
+ petitions signed
114. objectives partial objectives KPI’s
More people met + help line
+ people using shelter
+ people for food service
+ attendees at events
Increase income + monthly givers
+ one time / leads
+ money raised at events
+ petitions signed
Increase loyalty + members
+ increase lifetime
+ more contact info
+ more volunteers
115. objectives partial objectives KPI’s
More people met + help line
+ people using shelter
+ people for food service
+ attendees at events
Increase income + monthly givers
+ one time / leads
+ money raised at events
+ petitions signed
Increase loyalty + members
+ increase lifetime
+ more contact info
+ more volunteers
Improve position x % know of ..x
x % of people under 45 know ..x
+ press mentions
+ applicants for our jobs
116. objectives partial objectives KPI’s
More people met + help line
+ people using shelter
+ people for food service
+ attendees at events
Increase income + monthly givers
+ one time / leads
+ money raised at events
+ petitions signed
Increase loyalty + members
+ increase lifetime
+ more contact info
+ more volunteers
Improve position x % know of ..x
x % of people under 45 know ..x
+ press mentions
+ applicants for our jobs
NUMBERS
ARE NEVER A
GOAL!
117. objectives partial objectives KPI’s
More people met + help line Help line
+ people using shelter More calls
+ people for food service More chats
+ attendees at events Higher quality score
Increase income + monthly givers Shelter
+ one time / leads New arrivals
+ money raised at events # of bed days
+ petitions signed % of beds occupied
Increase loyalty + members # of ppl naming website as source
+ increase lifetime
+ more contact info
+ more volunteers
Improve position x % know of ..x
x % of people under 45 know ..x
+ press mentions
+ applicants for our jobs
118. objectives partial objectives KPI’s
More people met + help line Help line
+ people using shelter More calls
+ people for food service More chats
+ attendees at events Higher quality score
Increase income + monthly givers Shelter
+ one time / leads New arrivals
+ money raised at events # of bed days
+ petitions signed % of beds occupied
Increase loyalty + members # of ppl naming website as source
+ increase lifetime
+ more contact info
+ more volunteers
Improve position x % know of ..x
x % of people under 45 know ..x
+ press mentions
+ applicants for our jobs
KPIs that
matter
119. objectives partial objectives KPI’s
More people met + help line Monthly donors
+ people using shelter Number signed up online
+ people for food service One time / leads
+ attendees at events Number of one time gifts
Increase income + monthly givers Number of one time donors
+ one time / leads Events
+ money raised at events Number fundraising online
+ petitions signed $ raised online
Increase loyalty + members Petitions
+ increase lifetime Number of petitions started
+ more contact info Avg. # of signatures pr petition
+ more volunteers Quality of leads (db index)
Improve position x % know of ..x
x % of people under 45 know ..x
+ press mentions
+ applicants for our jobs
KPIs that
matter
128. primary target audiences
1. Patients
2. New donors
3. Existing donors
indirect audiences
4. government
5. media
6. health care professionals
who we
put first
matters
129. primary target audiences
1. Patients
2. New donors
3. Existing donors
indirect audiences
4. government
5. media
6. health care professionals
who we
put first
matters
130. primary target audiences
1. Patients
2. New donors
3. Existing donors
indirect audiences
4. government
5. media
6. health care professionals
who we
put first
matters
131. Lorem ipsum dolor sit amet,
consectetur adipiscing elit,
sed do eiusmod tempor
incididunt ut labore et dolore
magna aliqua. Ut enim ad
minim veniam, quis nostrud
exercitation ullamco laboris
nisi ut aliquip ex ea commodo
consequat. Duis aute irure
dolor in reprehenderit in
voluptate velit esse cillum
dolore eu fugiat nulla pariatur.
133. The head bone connected to
the neck bone,
The neck bone connected to
the back bone,
The back bone connected to
the thigh bone,
The thigh bone connected to
the knee bone
162. Channel Goal Partial goal KPI Owner
website Increase income More regular
donors
# of RGs Beate
More one time
donations
# of gifts
163. Channel Goal Partial goal KPI Owner
website Increase income More regular
donors
# of RGs Beate
More one time
donations
# of gifts
Improve retention Prove impact
Read time on
stories
Letter to
sponsored child
% who send lette
164. Channel Goal Partial goal KPI Owner
website Increase income More regular
donors
# of RGs Beate
More one time
donations
# of gifts
Improve retention Prove impact
Read time on
stories
Letter to
sponsored child
% who send lette
Save money Fewer
unnecessary calls # of calls
165. Channel Goal Partial goal KPI Owner
website Increase income More regular
donors
# of RGs Beate
More one time
donations
# of gifts
Improve retention Prove impact
Read time on
stories
Letter to
sponsored child
% who send lette
Save money Fewer
unnecessary calls # of calls
Newsletter Improve retention Gifts from emails conversion-% Not Beate
High opening rate Opening rate over
60%
More subscribers # of subscribers
166. Channel Goal Partial goal KPI Owner
website Increase income More regular
donors
# of RGs Beate
More one time
donations
# of gifts
Improve retention Prove impact
Read time on
stories
Letter to
sponsored child
% who send lette
Save money Fewer
unnecessary calls # of calls
Newsletter Improve retention Gifts from emails conversion-% Not Beate
High opening rate Opening rate over
60%
More subscribers # of subscribers
Facebook
Snapchat
200. goals
1. This
2. That
3. Those things
channel map
Channel Goal Partial KPI
WEB €€€€ More RG # RG
€ Gifts # gifts
FACEBOOK Not likes..
our voice
1. This
2. That
3. Those things
1. This
2. That
3. Those things
we say
we do not say
204. increase income
• better donation form
• more facebook ads
• major donor Facebook group
• create e-mail program
• redesign to get more sponsor interaction
reduce costs
• redesign login page for self service
•
•
216. Your new digital
strategy
• Business goals -> digital goals
• KPI’s that matter
• Prioritised target audiences
217. Your new digital
strategy
• Business goals -> digital goals
• KPI’s that matter
• Prioritised target audiences
• Channel selection
218. Your new digital
strategy
• Business goals -> digital goals
• KPI’s that matter
• Prioritised target audiences
• Channel selection
• Organisation
219. Your new digital
strategy
• Business goals -> digital goals
• KPI’s that matter
• Prioritised target audiences
• Channel selection
• Organisation
• Action plan