Document made by the Spanish team in order to control the whole quality of the process

1. Conflict ResolUtionfor
better ScHool management
Quality Plan
Measurable indicators
Indicators From 0-4 (3 minimum acceptancy)/Number
Respect of deadlines: for each partner.
Level of customer satisfaction
Participation of each partner of the
partnership:
Number of non conformities resolved
Reports presented by each area responsible
from each country
Evaluation of compulsory OER
Website of each school: advertising the Project
and any other data of interest.
Quantitative indicators
Indicators Number Observations
Number of questionnaires non
answered
At least one after each
short-term exchanges of
groups of pupils
Surveys of understanding school
environment
Surveys about Migration Before Portuguese meeting
Number of OER carried out At least one per short-term
exchanges of groups of
pupils
Number of reports from teachers At least one after each
Short-term joint staff
training events
Number of institutions
collaborating with the Project.
At least one at each Short-
term joint staff training
events
Number of schools collaborating
with the Project
Each school will present
the Project to at least one
school located nearby
Number of teachers going to a
meeting celebrated in their own
school:.
Every school participating
in this Project will convene
frequently meetings.
Every Project team
member will have to assist
to a 80% of the meetings
celebrated on their own
school.
Number of activities done to
disseminate the project.
The Dissemination plan
will present the number of
activities done to

2. Conflict ResolUtionfor
better ScHool management
disseminate the Project.
These will include: number
of shares on the Internet,
number of news published
on local press and number
of lectures done in order to
disseminate the Project (in
general, number of impacts
on media).
Number of activities done. This Project presents all the
activities designed by each
country, the final memory
will present the number of
activities made and
suspended.
Number of different ICT tools
used by each school.
Minimum will be
determined by the
Dissemination Plan and
ICT
Number of CV skills improved Each participant will fill in
its own CV and focus on
what he/she improved
during the Project.
Number of Europass Mobility
Certificate
During each short-term
joint staff training events
and short-term exchanges
of groups of pupils
Deadlines:
Each responsible will send their documents one week before the deadline of the activity, a report
(Monitoring report) about how it is going to the Quality responsible.
Quality responsible will evaluate all reports and tasks
Average for its acceptance is 3
There will be surveys to understand each school environment (for ex. Migration or school
environment). After make them, they will show improvements or conclusions.
Quality responsible will be in charge of revising all tasks and reports.
Criteria of evaluation (accept or reject)
Based on different media: surveys and interviews
Indicators to assess the framework protocols and plans
Activity control
Results
Budgetary control

3. Conflict ResolUtionfor
better ScHool management
Dissemination plan and ICT
Communication plan
Audiovisual resources and OER
Using of Europass
Activities
Each activity will have its own description, authors and Creative Commons License.
These data will be uploaded in Twinspaces and in any other platform we work with to make
them more comprehensible and they will be disseminated.
The monitoring report will be developed following this plan and include data from the
different surveys we are doing.
Measurable indicators of IMPACT
1. School impact
 Improvement of the awareness of the school environment level in each school of the
partnership. This will be measured through the surveys conducted every year during the
project (one at the beginning and another one the 2nd year).
 Decrease of the number of incidents in each school. It will be presented in the last
transnational meeting and presented to all the school board members along the project.
 The development of framework protocols about migration, Social Network, new
methodologies and school environment will have a direct impact in the school and the
success of the active incorporation of these protocols to the daily school life will be
evaluated during the whole project, they have to be used and inserted in all the school
formal documents, so these protocols will change the development of all the schools.
 Based on the school environment survey and the formal documents any school has, we
will evaluate during the project if the bullying situations decrease with the incorporation
of these new methodologies (specially the workshop about conflicts on Social Network
and the peer to peer mediation methodology).
 One of the most important goals of this project is strengthen teaching skills. The
improvement of the teaching skills of the teachers participating on this project will be

4. Conflict ResolUtionfor
better ScHool management
assessed by their Europass. Any participant will have to improve at least two skills of
their CV at the end of the project.
 The increase of the interest in foreign languages of the participants will be measured by
the Europasses and surveys. Every participant will have to improve at least one skill
through this project in at least one foreign language (even the students participating).
2. Local impact
 Collaboration among counselling Department from each school with the juvenile
prosecution service, city Councils and/or any other local institutions (such as the
mentioned enterprises or local NGO). This will be assessed as any school will have to
collaborate actively with at least one institution.
 Relationship with other schools: any school of the partnership will have to show their
effective communication among at least one school located nearby. The person in charge
of communication will manage this duty and they will ensure this communication is
made effectively, in order to disseminate the project and also to make sure that other
schools located nearby, with similar problems and school environment, can introduce
their new protocols or learn from what has been done in the schools of the partnership.
 The five schools of the partnership will have to be in contact with, at least, one
local/regional/national educational department, in order to spread the goals and the
results of the project and show the interest of disseminating the results skills of the
participants.
3. Regional/national/international
 Results of this project will be presented to at least one educational award.
 Every framework protocol will be adapted to the European dimension in relation with all
our Educational systems.
ICT
Indicators Number Observations
Blog/website At least 12 updates per year

5. Conflict ResolUtionfor
better ScHool management
Visits of the Blog At least 300 during the Project
Youtube channel At least 150 views for each
video
Facebook and Twinspace Updates will be used for the
final memory.
Minimum of 9 updates per
year
1. Blog: number of updates and frequency. The Quality and Communication plan will specify
which is the frequency of updates (at least in each mobility). The number of visits must be
increased all along the project.
2. Website of each school: the project must be advertised in each website of the different school
blogs of the partnership, but also they have to be updated with the different pieces of news
related to the project.
3. Youtube: number of reproductions of the different videos updated. They must be at least 150
at the end of the project for each video.
4. Facebook and Twinspace: the activity will be registered and it will be used for the final
memory. There has to be a minimum of shares and updates from each school decided by the
Communication team in collaboration with the ICT team.