BDMA Conference 2019

2. Who was in the room?
 Insurer, DR companies, Builders, Builder network, Loss adjuster, IVP

3. BDMA Strategy
 To be the accreditation body of choice
 2300 member of which around half are insurers

4. Our task – to answer two questions
 What stops us connecting the supply chain?
 And then…
 ….how do we deliver better customer service for lower cost?

5. What stops us connecting the supply chain ?
 Structure of supply chain
 Across a typical EoW claim – multiple suppliers
PHOther
Other
Adjuster
Builder
DR
Insurer
IVP

6. Why is it as it is?
Traditional structure is historically procurement led
What are the issues with it ?
 It often doesn’t achieve its objectives
 low cost claims
 Short claims
 Happy customers

7. And what are the other limitations?
 Beating down on prices, is finite
 Low volumes – excess/ cash settlement
 Competitive tension – lack of trust
 Short term contracts – really 3 months – big, require lots of change
 Process differs between high (5%): low (95%) value
 High value claims – HNW/ major & complex can “afford” the extra attention – low
cannot

8. What stops us connecting the supply chain ?
 Structure of supply chain
 Across a typical EoW claim – multiple suppliers
Potential solutions :
 Fewer suppliers
 Better comms technology
 Co-ordinating function
AlwaysByYour
PHOther
Other
Adjuster
Builder
DR
Insurer
IVP

9. Fewer suppliers – purchase of joined up services
 Could eliminate site visits/ PH days off work through technology – e.g. video that
is shared
 But if all is sub-contracted, it may be of little value – all it moves is the invoice
address, or worse…
 ..you get generalists not experts
 We need to really examine the process

10. Better comms technology
 A shared platform – steal from elsewhere, don’t invent - motor?
 Would enable the complicated current structure to work better
 Potential to stop the customer being project manager
 Does it fix a bad process?

11. Co-ordinating function
 In some claims, insurers see value in paying for this
 In low value, high volume claims 75+% ? – they don’t
 So ownership needs to be given to someone – a contractor

12. And an important feature
 If suppliers are to successfully join up, insurers need to think about how they will
collaborate