Specialist restorers may be required to restore valuable items damaged in events like fires, including documents, glassware, taxidermy, oil paintings, jewellery, audiovisual materials, books, and more. Using specialist restorers can be cost effective and help restore irreplaceable items, leading to higher policyholder satisfaction compared to replacement. For commercial claims, specialist restoration can help preserve stock, critical information, reduce business interruption costs, and reduce the overall claim costs. It is important to act quickly and appoint the appropriate specialist restorer to maximize restoration options and prevent further damage.

2. The Value of Specialist Restoration.
Kathryn Rodgers
Specialist Constituency Rep, BDMA Executive.

3. When might specialist restorers be required?
Think about your own home....
In the event of a fire, aside from your family and pets,
what would you rescue from your house?

4. The results are in!

5. ABI Survey results
§ Credit cards and money - 43%
§ Photographs - 35%
§ Mobile phone - 33%
§ Laptop/ tablet - 30%
§ Jewellery, artworks or other valuables - 16%
§ Clothes - 6%
§ Books - 3%

6. Just some examples of the contents that may
require a specialist restorer.
Documents Glassware Taxidermy Oil paintings
Jewellery
Audio visual materials IT Specialist machinery Ceramics
Rugs
Dolls Tapestries Watercolours Antique Furniture Weaponry
Photographs Gilded frames Religious icons Masonry
UPVC
Specialist flooring Memorabilia Metalwork Electro
mechanical
Books Clocks Chandeliers Barometers Textiles

7. Specialist restoration is often
overlooked…….why?

8. § Cost effective restoration solutions
§ Restoring the irreplaceable
§ Policyholder satisfaction
§ Does it really lengthen the claim?
Domestic claims

9. Before…

10. After…
“I am eternally grateful to you
for restoring photos and
pictures of my children I
thought I’d lost forever”

11. § Machinery / equipment
§ Stock
§ Critical information
§ Business interruption
§ Reduction in claim costs
Commercial claims

12. § Financial
§ Preservation of irreplaceable items
§ Environmental
§ Policyholder satisfaction
§ Adding value to the claim process.
Consider the value of restoration over replacement

13. § Restoration is usually possible
§ Prevent secondary damage
§ Appoint the appropriate specialist
§ Recovery and stabilisation buys time
§ Maximise restoration options
§ Minimise claim costs
.
Act quickly……

14. Act now!
§ Educate in all directions
§ Engage with specialist restorers
§ Right action, first time!

15. The importance of finding the right specialist.

16. A memorable example of why we should use
specialists!

17. “Specialist Restorer”
Accreditations.