1. bernstephaus@gmail.com 8540 NW 118th
Street,OKC,OK73162
BERNICE M. KEITH
405-887-8904
Twenty (20+) years Administrative and Customer Service Experience
Three years Accounting
Five years (5) Mortgage Servicing Contract Jobs
Seven (7) years Experience Purchasing, Inventory Control, Purchase Orders and Forecasting (2004-2011)
Eleven (11) years Managerial/Supervisory Experience
Government C-Number
SKILLS SUMMARY
 Effective communication with internal as well as external customers,in written and verbal form.
 Ability to excel in a fastpace environment and flexibleto change.
 Enjoy problem solvingwith others and/or independently.
 Accounts payables/receivables,reconciliation of reports,balancesheets, spreadsheets,payroll.
 Document control, audits,leadership skills,timeand pipelinemanagement, Purchasing,Inventory control, organization,
analytical skills,extensiveattention to detail,research and quality control (QA).
 Multi-tasked,self-motivated, easily trained, eager to learn.
 Proficientwith the operation of MSP, AS400/MRP, GEM (Global Event Management), Indigo, LIV, Web Direct, PACER, Microsoft
Word, Excel, Outlook, PowerPoint and SharePoint, Type 50 wpm and 10-key.
EDUCATION
Bachelor of Science, Kansas StateUniversity; Manhattan,Kansas
EMPLOYMENT HISTORY
9/2014-9/2016 Default Specialist, NOVAD Management Consulting, LLC
 Gather required documents to create ForeclosureReferral packets, sendingthem to the Non-Judicial and Judicial
Commissioners.
 Constant communication and follow-up with Non-Judicial Commissioners (Attorneys),via email and phone.
 Review Title Report for outstandingtaxes and/or liens.
 ProvideStatement of Accounts and Payoffs to the Commissioners.
 Create and provide BiddingInstructions for the Commissioners,to be used atthe time of Foreclosure.
 Follow-up to make sure the Forecloseoccurs on the scheduled saledate.
 Process conveyances.
 Process invoices for attorney fees, utilities,HOA fees, appraisals,death certificates and TitleReports.
 Communication with HUD, offeringrecommendations on cases.
 Handleincomingand outgoing phone callsfromcommissioners,borrowers and authorized parties.
 Received high accolades from Attorneys, that I worked with daily.
3/2013-9/2014 Pre-Foreclosure Specialist, Caliber Home Loans, Inc.
 Gather required documents to create ForeclosureReferral packets to submitfor state attorney counsel ,via our
ForeclosureDepartment.
 Knowledge of state regulations as they relate to each borrower’s document file.
 Determine whether the filemeets the guidelines for foreclosure.
 Ensure the accuracy of packets submitted for attorney evaluation.
 Maintain and operate a daily pipeline.
 Operation Tools: FISERV, ASPEN, SharePoint, Document Printer/Scanner, PDF’s and Nitro.
 Met and exceeded our goal of processing6-10 packets daily.
 Met and exceeded our goal of processingall accountsin the pipelinefor “Approval for Foreclosure”.
 Met and exceeded our goal of reviewing10-15 accounts daily.
2012-1/2013 Quality Control Specialist, Carlisle & Gallagher Consulting Group

2. bernstephaus@gmail.com 8540 NW 118th
Street,OKC,OK73162
 Ethically handled confidential materialsand information;enforcing the quality,accuracy and validity of loan
modification documents prior to formal review. Ensured all required documentation were included in each casepacket,
complete and compliantto investor guidelines.
 Conducted research,determining whether certain loan modifications wereoffered to customers .
 Communicated with underwritingrequesting the need for required documents to support the customer’s claim.
 Maintained and exceeded daily goalsby processing6-10 cases daily.
9/2011-2012 Claim Intake Process (CIP) Researcher, Carlisle & Gallagher Consulting Group
 Loan Processing - Reviewed and gathered documents relevant to the homeowners’ casein support of their claims.
 Extensively researched, on behalf of our client(s),submittingaccuratedata and documentation to supportcaseloads
provided daily.
 Collaborated and worked as partners with our client(s) to assistin reducingtheir workload and achievepositive
outcomes.
 Navigated data entry systems to obtain loan/payment history,loss mitigation activity,imaged documents and
client/borrower contact.
2004-8/2011 Buyer/Planner, Carlisle FoodService Products
 Daily evaluation of inventory usingvarious reports (Aggregate Shortage Report, PurchasingAnalysisReport,Open Order
Report and Production/Inventory AnalysisReports) to determine supply/demand of merchandisewhen making
decisions on whatto purchaseand quantities to purchase,maintainingacceptablestock levels.
 Knowledge of the AS400 system: Inventory screen, PurchaseOrder screen for PO entry, Inquiry screens,Sales History
and Forecasting(MRP) screen.
 Customer Service – Answering questions,problem solving,follow-up on PO’s keyed (confirmation of receipt and ETA’s),
expedite orders, set-up new suppliers,ensurecopiers,printers,vending machine,faxes are operating properly. Make
sure the restrooms, break-room refrigerator and coffee room remained clean.
o Data Entry of Maintenance Requirement Orders (MRO) for all departments: Marketing, Engineering,
Manufacturing,Human Resources, Warehouses and Global. CreatingPurchaseorders which serve as a vehicle
to pay invoices for Accounting. Ensure authorized signatures and codes were compliant on each Purchase
Requisition. Process PurchaseRequisitionstotalingup to $25,000 daily.
 Create packaginglabelsand mail to customers.
 Transfer Orders (stock from one warehouse to another)
6/2002-2004 Customer Service Specialist, Carlisle FoodService Products
 Interact with customers to provideinformation in responseto inquiriesaboutproducts and services and to handleand
resolvecustomer complaints.
 Receive customers’ requests and orders by telephone, fax or e-mail,analyzerequests, provide information requested or
ascertain who can best provide the information,and route the request to the proper person.
 Key customer orders.
 Resolve customer questions/issues related to status of orders.
 Analyze open order reports.
 Maintain liaison with other departments for order completion.
 Respond to customers’ requests via telephone, fax or e-mail.
 Knowledge of product line,prices,delivery time, drop ship items,various marketingpromotional services,and similar
data, as required.
1/1993-12/2000 Telemarketing Administrator, Southwestern Bell Yellow Pages
 Responsiblefor sellingYellow/WhitePage Advertisingto small,medium and l argeaccounts throughout the Oklahoma
City and Western Oklahoma region. Consistently exceeded the sales quota,by 3%. Duringthe Tulsa canvass,I increased
department revenue by $11,220.00.
 Lateral move to Sales Support for the promotion of new products. Met personally with customers to perform business
analysisthatensured our product(s) were adequately meeting their advertisingneeds. Responsiblefor identifying,any
and all marketingtechniques, to increasethe client’s business.
 PROMOTED to the Marketing Department where I supported the OKC Sales Region in critical sales and marketing
functions. Responsibilities included performingas the liaison for our YellowPage Customer and numerous alternative
Medias,targeting our customers’ overall needs, as they related to the expansion of their advertisingprogram(s).
Effectively increased usageof our partneringprogram by 35%, in the course of one year. Extensive customer service
experience in all three positions.

3. bernstephaus@gmail.com 8540 NW 118th
Street,OKC,OK73162
1/1990-12/1992 Administrative Manager, Wildewood Christian Church
 Responsiblefor all administrativeduties of the church, inclusiveof accounts receivables/payables,maintainingan
accurateaccountingof church/membership contributions,bi-weekly payroll,monthly newsletters and ministerial
scheduling.
 Other officeduties included,but not limited to, handlingall incomingand outgoingcalls,typing,alpha/numeric and
subjectmatter filing.
4/1985-12/1989 Unit Leader, Security General Insurance Company
 Responsiblefor the supervision of two departments: Data Entry Unit and the Policy IssueUnit,which included fi ve
subordinates. Streamlined methods to key data and mail policies effectively,by listeningto the needs and desires of my
staff. Reduced our error ratio in data entry by 67% over a 13-month period. Reduced the time of policy issue,from the
time itentered our department, to 24 hours, with a 99% accuracy rate. Prior to our restructure, it took 4 days for
policies to be issued the policyholders.
 Other duties included reconciliation of reports,training,implementing a procedures manual and reporting al l activity to
my manager.
7/1981-2/1985 Credit/Collections Supervisor, TVQ Argonox (an HBO affiliate)
 Responsiblefor the co-ordination of all collection activities. Duties included thetrainingand supervision of staff
personnel to expeditiously collect pastdueaccounts. Reduced pastdue debts from 16% to 7% which equates to a
reduction of 51% in 18 months.
 Responsiblefor customer problem solving,refundingdeposits,retrieval of company equipment, administering
mandatory disconnects dueto non-payment, processingreturned checks for collections,skip tracing and co-ordination
of submittingwrite-offs to collection agencies.
8/1978-6/1981 Retail Store Manager, The GAP Stores, Inc.
 Began my career as a part-time Sales Clerk. Was quickly promoted to AssistantManager and on to Retail Store
Manager. Opened a “new” store at Penn SquareMall in Oklahoma City,OK.
 Responsibilities included everythinginvolved with maintaininga profitableretail storesuch as merchandising,accurate
pricingand labeling, extensiveoffice work, ensuring the accuracy of payroll prior to corporateofficesubmission,
reconciliation of inventory reports, the implementation and supervision of annual inventory counts.
 The ongoing trainingand supervision of employees, the development of methods to increaseemployee moraleand
sharpen sales techniques,which resulted in increased salesfrom11% to 21% over a seven month period, recruitingnew
employees, hiringand termination techniques.
REFERENCES submitted upon request.