Selfridges Group Vision, Values and Purpose

1. OuOur
Story

2. Selfridges Group
Selfridges Group provides
leading luxury shopping
experiences for millions of
customers around the world
through iconic, innovative
and inspiring retail
destinations.
It brings together the
international store portfolio
of Canadian entrepreneur
and philanthropist Galen
Weston and his family.

3. Our Business
One Group
Four Businesses
33 Stores
Annual sales totalling over £2 billion
Over 10,000 Team Members

4. Our History
1983 - Brown Thomas in Ireland
1986 - Holt Renfrew in Canada
2003 - Selfridges in the UK
2011 - de Bijenkorf in the Netherlands

5. Our Vision
Leading luxury shopping experiences for our
customers around the world

6. Our Values
Our values are an integral part of our business,
defining and informing everything we do

7. Our values are shaped around our primary goal of
delivering leading luxury shopping experiences.
1 Exciting our customers
2 Inspiring our people
3 Working as one
4 Driving creativity & innovation
5 Respecting our world

8. Exciting our customers
What our customers care about, we care about.
Inspired by their passion for luxury shopping experiences, we want to
make every visit to our stores an opportunity to discover something new
that excites, amazes and surprises.
We achieve this with our world-class customer service and by constantly
re-inventing everything we do for our visitors from all over the world.
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9. Inspiring our people
Dynamic people that love our businesses are the bedrock
of our success.
We are committed to providing our team members with the tools,
information and support they need to deliver a great result every time.
We create exciting environments, where people can thrive, realise their
full potential and have a little fun along the way.
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10. Working as one
We believe that we are stronger together, and more than
the sum of our parts.
We place great emphasis on team work and sharing knowledge, skills
and expertise across the Group so we all benefit and continue to excel.
Each and every one of our team members has something to offer and
contribute as we drive our businesses forward.
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11. Driving creativity
and innovation
From their foundations, our businesses thrive on new ideas
and innovations that provide leading luxury shopping
experiences to our customers.
We are pioneers in the fast-changing retail landscape, using technology
to enhance shopping experiences and engage customers in new and
exciting ways.
4

12. Respecting our world
We want to leave a positive and lasting legacy for
future generations.
This legacy applies to our people as well as our customers.
We are considerate of the world around us. Respect and integrity extend
to all the societies and communities we operate in, and we support and
celebrate extraordinary people and causes.
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13. Our Purpose
We work together to drive performance and
long-term, sustainable growth through
enabling, challenging, sharing, supporting,
inspiring and governance

14. The amazing people who make up
Selfridges Group truly make the
difference, which is why we want
to continue to be a place where
people love to work and
where people can realise their full
potential.
Great communication and close
collaboration are key, and we work
hard to ensure that our people feel
informed, involved and inspired.
Our People

15. Our Group
Learn more about Selfridges Group at
www.selfridgesgroup.com