Lecture 1 report writing

1. introduction
shehlaNaureen
Dcs&It
Email:shehlanaureen@yahoo.com

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Quotations
Enjoy the journey, enjoy every moment, and quit worrying about
winning and losing!!!!!!!

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Course…..
i am here to teach you technical and business report writing
……

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communication

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Communication….
• The term communication has been derived from the Latin
word “communis” thus .to communicate means to make
common or to make known.
• Act of making common or known carried out through
exchange of thoughts ,ideas, or the like.
• Communication takes place when the message is received by
the other person .
.

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Views of different author ….
• George terry “communication is an exchange of
facts,ideas,opinion,or emotions between two or more persons.”
• Prof.Rudolph F.verderber regards communication as “the
process of creating or sharing meaning in informal
conversation group interaction, or public meeting”

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Now what is communication
• Communication is commonly defined as “the exchange of
thoughts, ideas, feelings, information, opinions, and
knowledge”. It also involves mutuality of understanding
Definitions of Communication:
• Communication is meaningful interaction.
• Communication is information sharing.
• Communication is understanding.

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Important Characteristics of Communication:
• It is a 2-way process.
• Communication process happens between or among
two or more parties. (Sender and Receiver)
• Communication involves exchange of ideas, feelings,
information, thoughts, and knowledge.
• Communication involves mutuality of understanding
between Sender and Receiver.

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MODELS

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MODEL ONE
SENDER MESSAGE RECIEVER

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MODEL TWO
SENDER MESSAGE RECIEVER

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MODEL THREE
Message sent Message received
SENDER
RECIEVER

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Component of
communication
•Context
•Sender encoder
•Message
•Receiver_decoder
•feedback

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A communication model
Message
medium
Receiver
decoder
Sender
encoder
feedback
context

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FORMS OF BUSINESS
COMMUNICATION
• INTERNAL COMMINICATION
• EXTERNAL COMMUNICATION

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INTERNAL
COMMUNICATION
• INTERNAL COMMUNICATION IS
ALSO CALLED INSIDE THE
ORGANIZATION .

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DIRECTIONS OF I.C
 DOWNWARD COMMUNICATION
 UPWARD COMMUNICATION
 HORIZONTAL COMMUNICATION
 DIAGONAL COMMUNICATION

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DOWNWARD COMMUNICATION

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UPWARD
COMMUNICATION

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DIAGONAL
COMMUNICATION

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EXTERNAL
COMMUNICATION
Communication that is held with the
people outside the organization in an
effort to accomplish its work goals.

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Importance of business
communication (cont….)
Chief outcomes
Life-blood of an organization
Initiates business transactions
Accomplishes successful business
transactions

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Basis of managerial functions
Builds better and human relations
Enhances,knowledge,skills &
experiances

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Thanks for ur attention