1. WILLIAM W. CHENAULT
Bill_Chenault@yahoo.com • (224) 619-5247 • 1610 South Kennicott Avenue Arlington Heights, IL 60005
SENIOR TECHNOLOGY MANAGER PROFILE
Applications / Systems / Interfaces / Databases
Results-driven and hands-on professional with a distinguished career leading the on-time design and delivery of complex
Object-Oriented and Web-based technology solutions to position organizations for advanced growth. Combine expertise in
strategic planning with strong technical qualifications to become a force multiplier for both IT teams and the business
leaders. Organized, take-charge professional with exceptional follow-through abilities and detail-orientation; able to plan and
oversee projects from conception to successful conclusions. Strategic analyst, planner and problem solver with keen
negotiation and communication skills. Energetic leader successful in building synergy between management, teams, partners
and clients to support strategic business objectives and enhance overall organizational efficiency.
Strategic Business Planning / Business Process Analysis / Systems Development Life Cycle
Systems Architecture & Design / Architectural Framework Design / Middleware & Analytics
Infrastructure Deployment / Extreme Programming / Agile Methodologies / Rapid Prototyping
Risk Assessment / Cost Benefit & Business Impact Analysis/ Best Practices & Continuous Improvement
Team Leadership / Client & Partner Relations / Process Redesign & Change Management
PROFESSIONAL EXPERIENCE
FLEET LOGISTICS INTERNATIONAL | WHEELS, INC., Des Plaines, IL (July 2006 to June 2016)
Delivered steady stream of differentiating products and services for start-up international fleet management and leasing organization.
Recruited as Senior Project Manager for International Systems and Reporting, to oversee the development of European
subsidiary’s IT platform. Advanced as IT Director leading team through new product development, enhancements, support,
and maintenance. Delivered internal efficiency applications and customer and driver facing applications. Oversaw data
center operations. Elevated to CIO, adding full responsibility for multi-country phone, MPLS network, IT Vendor
Management, and European Help Desk; co-lead of cross-functional Quality and Efficiency Swat Team. After buyout by
European conglomerate, migrated data center to Europe and then stayed as contractor, overseeing maintenance of
applications, enhancements, and server infrastructure, and eventual transition to European based development team.
Senior Project Manager, CIO, Consultant
Full leadership, negotiating and decision-making accountability to define and implement technology roadmap and strategies
to support growth. Oversaw the appropriate delivery of all IT services covering distributed operations, applications
development, database design and administration, network infrastructure and technical support. Direct team of 10 in custom
software development, plus managing 2 key technology vendors covering infrastructure and vehicle configurator.
Functional areas of accountability spanned team building and leadership, project management, process redesign, quality
improvement, cost reduction, standards development, technology development / rollout, infrastructure, and customer /
partner relationship management. Directed teams in analyzing, recommending, developing, implementing and maintaining
high-performance integrated solutions to support new business, markets and customers. Collaborated with senior business
leaders to analyze, implement and measure new processes and standards throughout the organization to increase efficiency.
Key Successes & Achievements:
• Designed and implemented full suite of both inward and outward facing web applications, utilizing Microsoft Dot Net
and SQL, to take entrepreneurial firm to leadership and dominance of outsourced EU Fleet Leasing and Management.
• Designed and implemented component-based architecture for custom applications (Microsoft Dot Net, SQL)
emphasizing reliability, scalability, and ease of use, multi-language support, and common administrative features.
• Introduced release notes and training documentation to support both infrastructure and application roll-out in up to 20
countries. Coordinated / handled both web and live training in these sites and with external customers as well.
• Supervised the tool training and infrastructure roll-out of new offices beyond existing western European core to Finland,
Czech Republic, Hungary, Portugal, Russia, Turkey and Israel.
…Continued…

2. WILLIAM W. CHENAULT Page 2
• As co-lead of cross functional Quality and Efficiency Team, identified, prioritized, and implemented quality and
efficiency measures, including training, process redesign, integrating / automating tool support, and reporting metrics.
• Built and managed internationally located high-performance team sharing common vision and goals.
Notable Projects & Accomplishments:
• Identified issues with existing Consolidated Warehouse that yielded poor quality reports to users and consumed
development team resources to perform data corrections. Designed replacement reporting platform, including
rebuilding consolidated reports for customers, plus integrated custom reports with click-through ability to drill down
into more details within the Fleet Net and client portal applications.
Results: 96% reduction in ad-hoc warehouse data correction scripts for the development team to write and
implement, allowing developer to be repurposed to new tasks. Accurate report results for customers on
first report run, resulting in more timely delivery of reports to customers, more accurate reports, and less
time in account management identifying issues, requesting correction scripts, and manually cleaning data.
Click – through reporting component allowed work-flow improvements for internal users of Fleet Net
application. Later, click – through reporting component re-used to deliver drill down reports to customers
in Fleet Manager Portal, speeding development and testing time of both applications and reports. New
report creation time dropped 70%, and was no longer tied to site wide release schedule.
• Originally, FLI handled driver and customer communication via Outlook public folders, with no comprehensive
reporting or tracking of issues. In some cases, clients escalated issues that were ignored or forgotten for extended
periods of time. In response, I advocated for, designed, and managed implementation and roll-out of the Fleet Ticket
system – a web based communication tool developed with C#, Dot Net, and SQL that tracked all inbound and
outbound email communication from our clients, drivers, and vendors.
Results: After Fleet Ticket implementation, managers could see and report on ticket metrics by user, by client (even
across countries), or by country. Fleet Ticket system is smart enough to automatically route tickets to
appropriate team members in correct countries, tie tickets to proper client, and usually identify / link the
ticket to the correct driver, vehicle, and / or fleet manager. System automatically detected when message
was part of a mail thread, and assigned new tickets in thread to same user responsible for prior tickets in the
thread. FLI responsiveness increased, and customer complaints / escalations dropped. Fleet Ticket system
encompasses pre-canned template answers (managers can write and proofread in advance), and
automatically updates template answers with various fields from the associated order, driver, or vehicle
records. Over 15 million messages (Tickets) processed in first 8 years of operation. Fleet Ticket component
was subsequently utilized to deliver Fleet Order (FLI’s custom build order management system), Project
Planning (scheduling of future or recurring work), Fleet Online, Fleet Portal, and Mobile App message
centers, IVT notifications, and automatically perform / escalate internal quality checks on data.
• Wheels spun off its European subsidiary, Fleet Logistics International, in November 2008. Two years later, FLI decided
to move the data center to Europe. I guided the vendor selection, and specified the new target environment in terms
of servers, storage capacity, etc. Managed the migration of applications and users to new domain hosted in Munich in
2011. Oversaw server maintenance, support, and performance for migrated applications.
Results: Once vendor selection and contract negotiation was complete, I managed the server and user migration to
the new domain, including OS upgrades, shifting from dedicated hardware to a VM environment.
Migration took less than 6 months and worked smoothly the first week. Continued to oversee and support
server environment, including new additions (multiple database servers, Terminal Servers and thin clients
for FLI personnel, VoIP integration, servers for batch jobs and FTP jobs to facilitate electronic data
exchange with vendors and clients, etc.) as ongoing activities post migration.
• Identified a major cost and quality issue revolved around manually generating data to send to vendors, and keying vendor
information into FLI systems. Began Automated Vendor Integration initiative to eliminate duplicated entry in both
our systems, and those of our vendors. Negotiated data exchange formats and protocols with vendors, lead
implementation of coding of FLI’s extraction and input routines, and coordinated testing with vendors.
Results: Implementation continues, but over 50% of fuel cards now ordered through key vendors (Shell, etc.)
electronically, so users order card in FLI system, and we automatically notify vendor where to send card,
whether there is an existing card to stop, etc. Integrated feature into Fleet Online driver portal as well, so
drivers can order card (report card lost or stolen, etc.) and order flows through to vendor automatically.
Vendor issues new card, and updates FLI systems with the new card number, expiration date, etc.

3. WILLIAM W. CHENAULT Page 3
Repeated analogous process with various lease company vendors in many countries, sending them
notification of driver or cost center changes, and receiving and processing electronic information of new
order delivery dates, contract terms, detailed vehicle specifications, etc. Eliminating the manual entry both
reduced work and manual / typing errors, and information was available in FLI systems earlier. VSR
(Vehicle to Staff Ratio) jumped 20% in UK and Belgium within 4 months of roll-out, with similar / better
improvements as rollout continued to more countries and additional features. Used Agile techniques to
expand system to handle quote requests, quotes, and recalculations.
• Led team that designed, implemented, tested, rolled out and supported customer facing multi-language applications such
as Fleet Online and Fleet Portal for driver and fleet manager access. Crafted the Service Package concept, to
administer bundles of services to make the data easier for drivers and fleet managers to understand. Fleet Portal allows
fleet managers to customize alerts to ensure they are notified of unusual behavior or characteristics of their fleet.
Results: Driver site contains integrated FAQ and documents section where drivers can reference company specific
car policies, contact information for specific problems (accidents, fuel cards, etc.) for their fleet, in their
language, and an integrated message center for contacting FLI. Driver contact to FLI reduced by 20%, as
drivers began to self service their requests. Fleet manager portal allowed customers on demand access to
reports, to mine data themselves, monitor FLI and our service quality, keep tabs on their drivers, and
eliminate manual requests to account management. Reusable User Preferences component governed on
screen and in report presentation of date and number formats, etc. Order approval via website and
Ticketing reminders reduced manual communication requirements, improving VSR and efficiency. Mobile
App (Android, iOS, and MS) expanded driver site functionality to mobile devices.
• When users indicated that the system had become slow after expanding into new markets (and adding more vehicles and
users to the base), lead team in effort to optimize application performance.
Results: Added memory usage totals to log files to better track memory consumption, and when garbage collection
occurred. Identified unneeded objects stored in session (and restored, along with any sub-objects) on every
page view. Educated developers on memory management, session, and expense of object creation. Created
best practice of storing IDs of objects, not the entire object in session, if object might not be needed again.
Enhanced session so that we had option of serializing to database blob – allowing us to deploy multiple
web servers (alleviating load, providing more flexibility for updating code as we transitioned to 24x7 shop)
without requiring session affinity. Identified expensive database queries, and tuned them to better utilize
existing indexes. Added and deleted indexes to improve performance. Rewrote slow queries within stored
procedures to execute more efficiently in steps, rather than one big query where server might choose poorly
which indexes to use. In the most commonly used web application, pages went from mostly generating in 5
to 10 seconds, with 15% longer than that, to 90% generating in 2 seconds or less, with half in just 1 second.
DONLEN CORPORATION, Northbrook, IL (May 2000 to February 2006)
Built an impressive record of achievements and advancements through a series of increasingly responsible positions for this leading fleet
management and leasing organization. Recruited as Senior Project Manager to oversee the deployment of new standards
and technologies to stabilize IT operations. Advanced as Director of Client Server Technologies to co-define and implement
standardized development framework to support rapid growth. Chosen to highest information technology position to oversee
the design and implementation of enterprise-wide technology solutions to integrate and enhance core business operations.
Vice President of Information Technology, Donlen Corporation
Full leadership, negotiating and decision-making accountability to define and implement technology roadmap and strategies
to support growth. Oversaw the appropriate delivery of all IT services covering distributed operations, applications
development, database design and administration, network infrastructure and technical support. Directed team of 30 through
6 direct reports. Functional areas of accountability spanned team building and leadership, project management, process
redesign, quality improvement, cost reduction, standards development, technology development / rollout, and customer /
partner relationship management. Directed teams in analyzing, recommending, developing, implementing and maintaining
high-performance integrated solutions to support new business, market and customer needs. Collaborated with senior
business leaders to analyze and implement efficient new processes, procedures and standards throughout the organization.
Key Successes & Achievements:
• Established the 1st
comprehensive technology roadmap, positioning company as the industry technology leader.

4. WILLIAM W. CHENAULT Page 4
• Designed and implemented reusable component-based architecture for all new applications, reducing Web development
time and costs by over 80% within 1st
3 years.
• Spearheaded the standardization of development environment to Java and RPG technologies, effectively stabilizing the
environment and reducing overall costs.
• Developed and implemented a development methodology based on Extreme Programming and Agile Methodology
concepts to generate rapid prototypes and enhance delivery of solutions.
• Established a Quality Assurance team and associated procedures, reducing number and overall severity of defects for
new releases by 85%.
• Effectively eliminated all consulting resources and renegotiated contracts with key vendors, reducing overall costs.
• Introduced corporate training programs for new products and features, reducing Help Desk calls by 80%.
• Built and managed high-performance team sharing common vision and goals.
Notable Projects & Accomplishments:
• Directed the identification, development and integration of common components and data elements into Web
development projects, including look and feel of Web pages, security, user access levels, reporting, site navigation,
searching, imaging, data caching and database access.
Results: Solution was recognized for eliminating duplicate development efforts and associated costs, and increasing
overall Web site reliability, availability, and consistency in behavior.
• Led a complete evaluation of third-party CRM solutions for Call Center operations. Recommended and oversaw the
development, deployment and integration of custom CARE CRM System within proprietary FleetWeb systems and
email/fax infrastructure to track and report on customer service issues.
Results: System was designed as a central repository of all company contacts, prospects, vendors and customers,
providing employees with a flexible means to define normal work tasks and track customer issues.
• Collaborated with management to assess frequent call types and issues by customers. Led the design and launch of
Residual Pricing Forecast and Cost Per Mile Graphing tools into Donlen’s LifeCycle Cost Calculator.
Results: Tools were recognized for reducing requests by 80% within the 1st
three months, and providing sales
personnel with key tools to identify book values of vehicles, gaps between book and resale values, and
integrating current resale data into forecasting tools.
• Orchestrated the design and launch of flexible Driver Web site for Donlen customers.
Results: Sites were centrally administered within FleetWeb by both Donlen and client personnel, and provided
clients with a means to manage, customize, and automate vehicle ordering, payment and reporting
operations for their drivers.
• Project managed the creation of an extensive Document Delivery system to integrate the routing and delivery of
customer invoices, account statements, order receipts, driver PUSH notifications and other documents to customers.
Results: E*Billing system was recognized for eliminating previous manual functions, enhancing client delivery by
200% and reducing associated costs by 70%.
• Spearheaded the development of the Mega Dealer system to market ancillary services to partner dealers’ customers,
and the Web Maintenance Portal to support new ventures with partners for fuel and out of area repair services.
Results: Mega Dealer System allowed organization to capture the ancillary services markets for 1,000s of additional
vehicles; and Portal facilitated the capture of associated vehicle fuel and repair services information. Donlen
netted millions of dollars in additional annual revenue.
• Designed and implemented attribute system and structure, a comprehensive vendor system and API to track customer
and vendor data, and standardize program access to key data elements.
Results: System has been proven extremely resilient in modeling many different types of companies, increasing
customer satisfaction, and eliminating the need to build administrative screens for customer / vendor data.

5. WILLIAM W. CHENAULT Page 5
• Orchestrated a complete upgrade and expansion of IT infrastructure to enhance security and delivery of services to
users. Led the deployment of firewall and anti-spam solutions; migration of Windows NT to MS Windows XP/2003
Active Directory; and upgrade of application, iSeries and Email servers. Deployed a technology refresh strategy for all
servers, desktops and peripherals. Managed the deployment of VoIP solution and MS Terminal Services for mission-
critical applications to support newly established remote call center operations.
Results: Successfully deployed a high-availability infrastructure to enhance the support of Web-based applications,
resulting in a 50% growth of vehicles on leases, and 20% growth in operations headcount with a 25%
reduction in Help Desk / Network personnel. New remote call center had cost efficient and fully
functional voice and data systems, and Donlen had new recruiting area for Mechanic Advisors.
NAVTECH, Rosemont, IL (1999 to 2000)
SENIOR PROGRAMMER ANALYST
Provided leadership and framework to oversee the redesign and conversion of legacy applications into Java technology to
facilitate the capture of new markets for this leading international provider of street navigation data. Accountable for overall
success of projects, from initial analysis through development, testing and implementation. Oversaw the deployment of
technical infrastructure to support new systems. Trained and mentored system administration and development staff on new
technologies and Best Practices.
Notable Projects & Accomplishments:
• Designed and led team through the development of database conversion program to automatically capture data in VSAM
files and populate ORACLE database.
• Directed the full project life cycle design and implementation of organization’s 1st
Java-based system.
• Proposed and facilitated the capture of U.S. patent for using statistical analysis techniques on traffic flow to determine
routing and road characteristics. Solution was recognized for positioning company as a leader in navigational data.
GOLDMAN SACHS, INC., Chicago, IL (1998 to 1999)
ANALYST / ACTING PROJECT LEADER & SENIOR DEVELOPER
Full accountability for leading cross-functional teams in designing new and enhancing existing systems for the Global Asset
Management Department. Directed day-to-day initiatives of projects, including functional requirements, development,
testing, implementation, integration and support strategies. Defined project scope, deliverables and costs.
Notable Projects & Accomplishments:
• Co-led efforts to design and integrate enhancements to SmartPlus Trading application, allowing customers to trade
Mutual Funds on-line.
• Led team in introducing enhanced functionality into Passport system to effectively retire non-Y2K compliant FEP
system within strict timeline, budget, and resource constraints.
STAR SOLUTIONS / WILLIAM M. MERCER, INC., Deerfield, IL (1995 to 1996, 1997 to 1998)
ARCHITECT / SENIOR DEVELOPER / CONSULTANT
Originally brought in as a Senior Developer / Architect for this Benefit Consulting Company. Recruited back as a Consultant
to manage the design and implementation of Defined Benefit Pension Calculator. Recruited and led teams in analyzing and
devising new technologies, developing new components, and troubleshooting existing issues to resolve business challenges.
Notable Projects & Accomplishments:
• Credited with analyzing and resolving performance issues with software, reducing calculation timeframe from five
minutes to one (80%).
• Designed and led the implementation of service bridging algorithms, benefit statements, and output storage
functionality into Benefits Calculator.
Other Professional Experience as Senior Consultant for The Revere Group, Consultant for RiseTime, Inc.,
Teaching Assistant for Purdue University, and Mitre Technical Staff for Mitre Corporation
EDUCATION &
CREDENTIALS

6. WILLIAM W. CHENAULT Page 6
Masters of Science in Computer Science - PURDUE UNIVERSITY (1993)
Dual Bachelor of Science in Computer Science and Bachelor of Arts in Mathematics - TRINITY UNIVERSITY (1991)
Previous Secret Security Clearance

7. WILLIAM W. CHENAULT Page 6
Masters of Science in Computer Science - PURDUE UNIVERSITY (1993)
Dual Bachelor of Science in Computer Science and Bachelor of Arts in Mathematics - TRINITY UNIVERSITY (1991)
Previous Secret Security Clearance