Can Business Process Management Make a Difference? Laudon/Laudon MIS 12/e: pages 519-520 1. Why are large companies such as AmerisourceBergen and Diebold good candidates for business process management? 2. What were the business benefits for each company from redesigning and managing their business processes? How did BPM change the way these companies ran their businesses? 3. What might be some of the problems with extending BPM software across a large number of business processes? 4. What companies stand to gain the most by implementing BPM? Made and presented for the course Management Information Systems at Viadrina University, winter term 2012/2013.

1. Can Business Process Management
Make a Difference?
Management Information Systems
28.01.2013

2. Outline
1. Why are large companies good candidates for BPM?
2. What were the business benefits for each company? How did
it change their business?
3. Possible problems with extending BPM across a large
number of business processes.
4. What companies stand to gain the most by implementing
BPM?

3. Large companies and BPM
• Large companies are good candidates for BPM
Disparate Existing
Tools and Applications Business Process
Identical Process Steps Management
Lack of Data Streamline Business
Consistency Processes
Decentralized Capitalize New
Documentation Opportunities
Unstructured Process Optimize Use of
Knowledge Resources
Process Assessment Sustainable Growth
Difficulties and Performance
Low Speed to Market

4. Business benefits
• AmerisourceBergen, one of the world’s largest pharmaceutical
services companies
• Metastorm BPM software for analyzing, managing, and redesigning
business processes
• First BPM project intended to automate and implement an online
collaborative contract and chargeback process
• Results encouraged the company to expand BPM to other areas of
the business

5. Business benefits
• Diebold, global leader in integrated self-service delivery and security
systems and services with worldwide operations
• Progress Savvion’s BusinessManager BPM solution to understand
and improve order fulfillment process
• BPM project generated real time visibility of the order process to
analyze, control, and improve its execution
• Pleased with the results, Diebold immediately used BusinessManager
for other processes

6. Possible problems
• Spanning a large processes with one BPM:

7. Companies that stand to gain
the most
1. Large companies
• Synergies in compliant process across
several divisions
• Overview: Extensive list of
different products and
business processes
• Decrease number of employees
and process failures by
automation and process
redesign

8. Companies that stand to gain
the most (cont.)
2. Customer-orientated companies
• Fast response times
• Immediate feedback
• Automation: customers work themselves
(self-service)
• Customer convenience and satisfaction
• Depending on reliable customer data in
different entities and divisions

9. Companies that stand to gain
the most (cont.)
3. Online companies and start-ups
• Modern processes and technologies  lower
resistance to changes  faster adaptions of
redesigned processes
• Collaboration across different functions
• Lower budget  simpler processes
4. High risk Businesses (e.g. financial)
• Risky processes

10. What is your personal
experience with BPM?