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2. What you should take-away:
EQ serves as the building block for professional success.
Four key competencies to focus on to develop EQ with your leaders.
Developing EQ will improve the performance of your organization.

3. Smart people (high IQ) will generally be
more successful than their peers,
because IQ is the best predictor of
success.
True or False.

4. Average IQ people outperform high IQ people
70% of them time…
90% of top performers
are also high in emotional
intelligence
People with high EQ
make more money.
$29,000 more per year
than people with a low
degree of EQ.
EQ is an important workplace skill and predictor of success in all types of jobs.
SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.

5. Emotional intelligence is the “something” in
each of us that is a bit intangible. It affects
how we manage behavior, navigate social
complexities, and make personal decisions
that achieve positive results.
Source: Travis Bradberry, Emotional Intelligence 2.0

6. Emotional intelligence is the foundation for critical skills
Trust
Anger Management
Stress Tolerance
Time Management Empathy
Decision Making
Change Tolerance
Communication
Customer Service
Flexibility
Assertiveness
Teamwork
Accountability
Social Skills
Presentation Skills
EQ

7. The most effective leaders are all alike in one crucial way: they all have a high
degree of what has come to be known as emotional intelligence. It’s not that
IQ and technical skills are irrelevant. They do matter, but…they are the entry-
level requirements for executive positions…
…emotional intelligence is the sine qua non of leadership. Without it, a
person can have the best training in the world, an incisive, analytical mind,
and an endless supply of smart ideas, but he still won’t make a great leader
Source: Daniel Goleman, What Makes a Leader, Harvard Business Review

8. Emotional Intelligence EQ
Can be learned and unlearned.
Attitudes, choices and
behaviors
Strategies to adopt and
improve
The connection and
interaction of the
emotional and rational
parts of our brain

9. Emotional Intelligence Appraisal
13.7%
14.7% 14.8% 15.1%
18.3%
16.7%
31.0%
19.0% 18.5%
17.1%
14.0% 13.8%
2003 2004 2005 2006 2007 2008
High EQ Skills Low EQ Skills
Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves (data from Emotional Intelligence Appraisal)

10. WHAT I SEE WHAT I DO
PERSONAL COMPETENCE
SOCIAL COMPETENCE
Self-Awareness
Social Awareness
Self - Management
Relationship
Management
Source: Emotional Intelligence 2.0, Travis Bradberry & Jean

11. Self-Awareness
People high in self-awareness understand what they do well, why
they perform well in a variety of situations, and they understand
their emotional responses to various stimulations and people.
PERSONAL COMPETENCE | WHAT I SEE

13. Assessments Strategies Feedback
Building Self-Awareness
• Strengths and
motivators
• Values
• Keep a journal
• Debrief stressful
situations
• 360 reviews
• Ask for
observations

14. Some ideas on assessments…
MEIS
Multifactor Emotional
Intelligence Scale
ECI
Emotional Competence
Inventory
SASQ
Seligman Attributional Style
Questionnaire
EQ-i
Reuven Bar-On’s EQ-i

15. D
EQ and DISC
C
I
S
Task Oriented People Oriented
Tell
fast paced
Tell
slow paced

16. Recommended Resource
Emotional
Intelligence Video
Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC

17. Self-Management
People with high degrees of self-management are able to use their
awareness of their emotions to guide and direct their actions and
behaviors towards positive outcomes.
PERSONAL COMPETENCE | WHAT I DO

18. Self-Management Improves with Maturity
65
68
71
72
Gen Y Gen X Boomer Traditionals
80-89 = a strength to build on
70-79 = With a little improvement, this could be a strength
60-69 = something you should work on

19. Conflict
Resolution
Decision
Making
Goal Setting Optimism
Building Self-Management
• Listening skills
• Problem solving
• Negotiation
• Analytical skills
• Impulse control
• Time and
patience
• Know where you
are to know
where you’re
going
• Humor
• Future and vision

20. Social Awareness
People that are socially aware are able to accurately comprehend the
actual emotions of those around them, even if they are experiencing
different emotions in the same situation.
SOCIAL COMPETENCE | WHAT I SEE

21. Observation
Social
Gatherings
Active
Conversation
Building Social Awareness
• Body language
• Verbal tone
• Word choice
• Find
commonalities
• Ask questions
• Connect in the
moment
• Learn more than
tell

22. The Importance of Networking

23. Relationship Management
Relationship management is the ability to use our self-awareness of
our emotions, awareness of the emotions of others to build and
maintain effective and rewarding personal and professional
relationships.
SOCIAL COMPETENCE | WHAT I DO

24. Feedback Verbal
Communication
Written
Communication
Presentation
Skills
Building Relationship Management
• Giving and
receiving
• Inform, persuade
and teach
• Channels and
impact
• Visual
information
• Ideas and
persuasion

25. Relationship
Management
Social Awareness
Self-Awareness
Self - Management
Trust
Anger Management
Stress Tolerance
Time Management
Empathy
Decision Making
Change Tolerance
Communication
Customer Service
Flexibility
Assertiveness
Teamwork
Accountability
Social SkillsPresentation Skills

26. Recommended Resource
Emotional
Intelligence Video
Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC

27. Recommended Resource
Cutting Edge
Communication: Building
Relationships
• Fast-paced and short
• Character-driven TV style
comedies
• New approach to reaching
today’s learners
• Laughing, discussing and
reacting to behaviors

28. Improve employee performance with the largest
and fastest-growing library of training videos.
FREE 30-DAY TRIAL!
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29. Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
@BizLibrary
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl

30. Visit align.bizlibrary.com to learn more.