Every organization faces change. The best organizations anticipate and adapt faster so that their ability to make change work becomes a strategic advantage in their marketplace. This webinar will share specific, practical ideas you can use to help your organization be more effective at change. You will walk away with ideas to help you: Build buy-in and support for change Overcome resistance to change Equip your leaders and managers to lead and manage change Influence a nimble culture that embraces opportunities to improve Change your organization’s mindset about change and its importance in achieving success www.bizlibrary.com

2. Presenter:
Randy Pennington
Author, Speaker and Consultant
randy@penningtongroup.com
@RandyPennington
.
Host:
Erin Boettge
Product Manager
eboettge@bizlibrary.com
Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary

3. Improve employee performance with the largest
and fastest-growing library of training videos.

4. What the movie and
television industry know

5. @RandyPennington
The ability to quickly change
and adapt in pursuit of your
vision is the difference
between excellence and
irrelevance.

6. Faster
Better
Cheaper
Friendlier @RandyPennington

7. “70 percent of change efforts fail to achieve
their desired goal.”
-John P. Kotter
@RandyPennington

8. Ten Reasons Why
Change Fails
1. Poor planning or
resource allocation
2. Goal, purpose, or
desired result is
not clearly defined
3. Lack of buy-in for
change
4. No accountability
5. The change is
never given time or
resources
6. Lack of processes
or guidelines
7. Poor or no support
from leadership
8. No measures or
metrics to evaluate
success
9. Resistance derails
the change
10.Take on too many
changes at once
@RandyPennington

9. Change doesn’t fail because of
faulty models. It fails because
of faulty leadership.
@RandyPennington

10. The challenge:
How do we change more quickly and
more effectively?
@RandyPennington

11. What is the most important aspect of making change
work that interests you today?
• Building buy-in and support for change
• Overcoming resistance to change
• Helping leaders and managers be more effective at leading
change
• Influencing a nimble culture that makes change a strategic
advantage
Quiz Question!
@RandyPennington

12. The Difference Between
Leading Change and
Managing Change
@RandyPennington

13. Change management:
managing projects and processes
Change leadership:
inspiring and connecting with people
to bring them with you on a journey
@RandyPennington

14. Leaders build support and
buy-in for change with …
• What they say
• What they do
@RandyPennington

15. CONNECT WITH
PEOPLE WHERE
THEY ARE
@RandyPennington

16. Quiz Question!
What percentage of the things leaders talk about
when it comes to change is not important to the
vast majority of people listening?
• 30%
• 50%
• 80%
• More than 95%
@RandyPennington

17. “80 percent of what leaders
care about and talk about
when trying to enlist support
for change doesn’t matter to
80 percent of the workforce.”
-Scott Keller and Carolyn Aiken
McKinsey & Company@RandyPennington

18. People support and take action to
change for their reasons not ours.
@RandyPennington

19. Individuals want to know
• From what to what?
• What does this change mean for what I do
and how I operate on a daily basis?
• Will this make a difference?
• How will success be measured?
• What is the support level for this change?
@RandyPennington

20. Involve People
Early and Often
@RandyPennington

21. People support what they help create
x
No one argues with their own ideas and
information
@RandyPennington

22. Four Levels of
Involvement
• Input: Ask for feedback on the change
• Participation: Solicit questions, concerns, and ideas to
implement
• Collaboration: Work in partnership to develop
solutions that work for everyone
• Empowerment: Give others control of the decision and
implementation within agreed upon boundaries
@RandyPennington

23. Leading change would be easy if
it weren’t for people!@RandyPennington

24. USE RESISTANCE AS YOUR FRIEND
@RandyPennington

25. The assumption:
People want to do a
great job and deliver
service that helps the
customers we serve.
@RandyPennington

26. Using resistance as
your friend
• Respect the individual
– embrace the
resistance as well-
intentioned
• Pull don’t push
• Be open to other
options for achieving
the goal or purpose
@RandyPennington

27. Which of the following is the most challenging type
of resistance you experience in your organization?
• Skeptics
• Know-it-alls
• Argumentatives
• Grudge carriers
Quiz Question!
@RandyPennington

28. @RandyPennington

29. Building a Nimble Culture that
Embraces Change as a
Strategic Advantage
@RandyPennington

30. Choices
Culture
Actions
Habits
How Culture
Develops
@RandyPennington

31. CHANGE CHANGE
@RandyPennington

32. Perspective Matters
Weeeeeeeeeeee!
@RandyPennington

33. We must …
• Change our thinking
• Change the conversation
• Change the consequences
@RandyPennington

34. GENERATE URGENCY
@RandyPennington

35. The ability to change is based on readiness.
Intellectual understanding does not ensure
emotional readiness.
@RandyPennington
The truth about change

36. People change for two reasons
• Crisis pushes us to change
• Opportunity pulls us to change
@RandyPennington

37. @RandyPennington
What’s on top of
your refrigerator?
Cookies or
Brussels
Sprouts?

38. GO FIRST
@RandyPennington

39. 1. Invest in education
• Make Change Work® series in you BizLibrary subscription
• Make Change Work® session leader guide available from
Pennington Performance Group
2. Be more intentional about initiating and leading change
3. Change more often and celebrate wins
Three Ideas to Enable
Your Leaders
and Managers
@RandyPennington

40. For resources go to
www.penningtongroup.com/make-change-work/

41. The present should be
guided more by the
future than the past.
@RandyPennington

42. Remember to follow Randy on Facebook,
Twitter, and LinkedIn!
Sign up for Randy’s
Newsletter at
www.penningtongroup.com

43. Make Change Work – Video Series
1. Dodos and Coyotes -Only the Nimble
Survive
2. The New Realities of Change
3. What Change Leaders Do
4. Achieving Buy-In for Change: Part 1
5. Achieving Buy-In for Change: Part 2
6. Use Resistance as Your Friend-
Follower
7. Use Resistance as Your Friend-Leader
8. When Change Isn't a Choice-Follower
9. When Change Isn't a Choice-Leader
10.Building and Sustaining a Nimble
Culture

44. Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s
online course collection.
Thousands of videos and unlimited access for
your employees.
www.bizlibrary.com/free-trial