This is a summary of the Swisscom/IMD joined research paper, introducing the Smart City piano framework. This presentation summarizes the following key findings: - What is a smart city? - What are the main reasons to become smart? - What are the key success factors to take care off? - The Smart City piano framework The full report can be downloaded under http://scm.to/01NM. Our second report that will be published in April 2017, is providing a strategic six-step methodology and practical advices to city leaders and other stakeholders on how to define, select and implement the most promising smart city projects.

1. City leaders
for
Smartcity: essentials
Extract of M. P. Pfaeffli, R. Rollier, B. Vonlanthen, and M. Wade, “Smart City: Essentials for City Leaders.”
IMD Business School, 11 May 2016 - http://scm.to/01NM

2. What is
A Smart city
All about
?

3. “A Smart City is an urban area that has become more efficient
or more environmentally friendly or more socially inclusive
through the use of digital technologies. The goal of a Smart City
is to improve its attractiveness to citizens and/or businesses by
enhancing or adding city services. “

4. What are the
Main Reasons to become
SMART
?

5. Efficiency benefits
Being able to use a city’s
infrastructure more efficiently,
leading to either cost savings or
increased revenues.

6. Environmental objectives
Becoming more environmentally
friendly, by reducing CO2
emissions, reducing energy and
water consumption or cutting down
environmental pollution.

7. Increasing social
inclusiveness
Increasing social inclusiveness of
citizens and businesses, for example
by promoting interactions between
the city and the citizens or
supporting the less well-off
population.

8. Becoming a more
attractive city
Becoming a more attractive city
from the citizens and businesses
perspective, for instance by
improving the well-being of citizens
or improving the conditions for
doing business in the city.

9. What are the
Key success factors to take
Care off
?

10. technology
〉 Leverage existing
infrastructure/technology
〉 Work with proof of concept
〉 Use open standards
〉 Clarify ownership and
management of
technology/infrastructure
〉 If you follow an open data
approach: Agree on strategy to
answer pitfalls

11. Business case
〉 Type of business model: Additional
revenues, cost savings or cash
outflow
〉 Quantify as much in numbers as
possible
〉 Leverage network technology
across different Smart City
projects
〉 Ensure financing of the project

12. politics
〉 Ensure political support
〉 Manage political resistance
〉 Keep in mind setting
up/promoting a city-wide Smart
City strategy

13. regulation
〉 Identify regulations that affect
the project
〉 Mitigate regulation hurdles

14. governance
〉 Decentralization of project
ownership
〉 Have a strong project governance
〉 Set up a cross-departmental
project team
〉 Put project team at the edge of
the organization
〉 Consider setting up a Public-
Private Partnership

15. People skills
〉 Determine the skillset needed
〉 Perform an internal skillset
analysis
〉 Mitigate the skill gap

16. Soft factors
〉 Establish an open organizational
culture
〉 Establish good internal and
external communication
〉 Deal with resistance from citizens
and employees
〉 Ensure strong (project) leadership

17. The Smart city piano
Technology Business Case Politics Regulation Governance People Skills Soft Factors

18. How to
Define, select and implement
The most promising projects
?

19. Smart City: Six Steps to
Our second report that will be published in April 2017, is providing a
strategic six-step methodology and practical advices to city leaders and
other stakeholders on how to define, select and implement the most
promising Smart City projects.
Successfully Transform Your City
To be informed as soon as the report is published, please register under: http://scm.to/01NM