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1	
  
How Your Franchise Can
Rock Social Media!
2	
  
MaKenzie	
  Wangsness*	
  
Local	
  Marke.ng	
  Advisor	
  
makenzie.wangsness@bluewaterbrand.com	
  
	
  
	
  
#RockSocial2013	
  
Social Platforms
3	
  
#RockSocial2013	
  
Rock These in 2013:
4	
  
#RockSocial2013	
  
Facebook: General Admission
5	
  
•  1	
  Billion	
  Users	
  
•  604	
  Million	
  Mobile	
  Users	
  
Audience:	
  Ranging	
  from	
  Prospects	
  with	
  
General	
  Interest	
  to	
  Loyal	
  Customers	
  
	
  
#RockSocial2013	
  
What	
  They	
  Want:	
  Engagement	
  
with	
  Content	
  and/or	
  Offers	
  
How	
  to	
  Rock	
  it:	
  Pictures	
  &	
  Video	
  
	
  
6	
  
65%	
  consulted	
  informa.on	
  they	
  
found	
  about	
  brands	
  on	
  social	
  networks	
  
when	
  making	
  a	
  purchasing	
  decision.	
  
Source:	
  eMarketer	
   #RockSocial2013	
  
Twitter: Press Pass
7	
  
•  Over	
  500	
  Million	
  Users	
  
•  More	
  than	
  400	
  Million	
  Tweets	
  Per	
  Day	
  
Audience:	
  Prospects	
  and	
  Customers	
  Who	
  
Want	
  a	
  Pulse	
  on	
  Your	
  Brand	
  or	
  Loca.on	
  
	
  
#RockSocial2013	
  
What	
  They	
  Want:	
  Brand	
  News,	
  
Conversa.ons,	
  &	
  Customer	
  Service	
  
	
  
How	
  to	
  Rock	
  It:	
  Listen,	
  listen,	
  listen.	
  
(And	
  respond	
  appropriately)	
  
	
  
8	
  
43%	
  of	
  U.S.	
  adults	
  say	
  they’d	
  be	
  
willing	
  to	
  give	
  up	
  beer	
  for	
  a	
  month	
  if	
  
they	
  could	
  keep	
  accessing	
  the	
  Internet	
  
on	
  their	
  smartphones.	
  	
  
36%	
  said	
  they’d	
  be	
  	
  
willing	
  to	
  give	
  up	
  chocolate.	
  
#RockSocial2013	
  Source:	
  Think	
  with	
  Google	
  
9	
  
#RockSocial2013	
  Source:	
  Think	
  with	
  Google	
  
56%	
  of	
  smartphone	
  
users	
  are	
  interested	
  in	
  
receiving	
  a	
  .me-­‐sensi.ve,	
  
loca.on-­‐based	
  offer.	
  
Foursquare: VIP
10	
  
•  Over	
  2.5	
  Billion	
  Check-­‐Ins	
  
•  More	
  Than	
  25	
  Million	
  Users	
  
•  1	
  Million+	
  Brands	
  &	
  Business	
  
#RockSocial2013	
  
Audience:	
  Customers	
  in	
  or	
  Near	
  Your	
  Loca.on	
  
	
  
	
  What	
  They	
  Want:	
  Recogni.on	
  	
  
(And	
  some	
  swag)	
  
	
  
How	
  to	
  Rock	
  It:	
  Give	
  a	
  Great	
  1st	
  Time	
  Offer	
  	
  
&	
  Reward	
  Loyalty	
  
	
  
11	
  
SOURCE:	
  hep://blog.nielsen.com/nielsenwire/global/social-­‐media-­‐report-­‐2012-­‐social-­‐media-­‐comes-­‐of-­‐age/	
   #RockSocial2013	
  
TOTAL MINUTES SPENT
ON SOCIAL MEDIA
JULY 2012
JULY 2013?
JULY 2011
59.5 B
88.48 B
121.18 B
23.2 B4.4 B
74.0 B40.8 B5.7 B
TOTAL
MINUTES
SOURCE: NIELSEN
YOY CHANGE
MOBILE APP WEB
#RockSocial2013	
  
Be a Social Media
Rock Star in Your
Franchise
12	
  
#RockSocial2013	
  
#1 Don’t Fight It
13	
  
•  Embrace	
  &	
  U.lize	
  Social	
  
	
  
•  Par.cipate	
  
	
  
•  Spread	
  the	
  Word	
  
#RockSocial2013	
  
#2 Be Unique
14	
  
•  Store	
  Events/Promo.ons/
Non-­‐Profit	
  Work	
  
	
  
•  Customer	
  Tes.monials	
  
	
  
•  Photos	
  &	
  Video	
  
#RockSocial2013	
  
#3 Play as One
15	
  
•  Leverage	
  Brand	
  Assets	
  
	
  
•  Collaborate	
  with	
  Your	
  
Franchise	
  Team	
  
	
  
•  Communicate	
  with	
  
Corporate	
  
#RockSocial2013	
  
16	
  
QUESTIONS?
QUESTIONS?
QUESTIONS?
QUESTIONS?
QUESTIONS?
#RockSocial2013	
  
17	
  
MaKenzie	
  Wangsness*	
  
Local	
  Marke.ng	
  Advisor	
  
makenzie.wangsness@bluewaterbrand.com	
  
	
  
	
  
#RockSocial2013	
  
Connect with Us!
18	
  
@BluewaterBrand	
  
facebook.com/bluewaterbrand	
  
Bluewater	
  Inc.	
  
#RockSocial2013	
  
bluewaterbrand.com/blog	
  

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How Your Franchise Can Rock Social Media in 2013

  • 1. 1   How Your Franchise Can Rock Social Media!
  • 2. 2   MaKenzie  Wangsness*   Local  Marke.ng  Advisor   makenzie.wangsness@bluewaterbrand.com       #RockSocial2013  
  • 4. Rock These in 2013: 4   #RockSocial2013  
  • 5. Facebook: General Admission 5   •  1  Billion  Users   •  604  Million  Mobile  Users   Audience:  Ranging  from  Prospects  with   General  Interest  to  Loyal  Customers     #RockSocial2013   What  They  Want:  Engagement   with  Content  and/or  Offers   How  to  Rock  it:  Pictures  &  Video    
  • 6. 6   65%  consulted  informa.on  they   found  about  brands  on  social  networks   when  making  a  purchasing  decision.   Source:  eMarketer   #RockSocial2013  
  • 7. Twitter: Press Pass 7   •  Over  500  Million  Users   •  More  than  400  Million  Tweets  Per  Day   Audience:  Prospects  and  Customers  Who   Want  a  Pulse  on  Your  Brand  or  Loca.on     #RockSocial2013   What  They  Want:  Brand  News,   Conversa.ons,  &  Customer  Service     How  to  Rock  It:  Listen,  listen,  listen.   (And  respond  appropriately)    
  • 8. 8   43%  of  U.S.  adults  say  they’d  be   willing  to  give  up  beer  for  a  month  if   they  could  keep  accessing  the  Internet   on  their  smartphones.     36%  said  they’d  be     willing  to  give  up  chocolate.   #RockSocial2013  Source:  Think  with  Google  
  • 9. 9   #RockSocial2013  Source:  Think  with  Google   56%  of  smartphone   users  are  interested  in   receiving  a  .me-­‐sensi.ve,   loca.on-­‐based  offer.  
  • 10. Foursquare: VIP 10   •  Over  2.5  Billion  Check-­‐Ins   •  More  Than  25  Million  Users   •  1  Million+  Brands  &  Business   #RockSocial2013   Audience:  Customers  in  or  Near  Your  Loca.on      What  They  Want:  Recogni.on     (And  some  swag)     How  to  Rock  It:  Give  a  Great  1st  Time  Offer     &  Reward  Loyalty    
  • 11. 11   SOURCE:  hep://blog.nielsen.com/nielsenwire/global/social-­‐media-­‐report-­‐2012-­‐social-­‐media-­‐comes-­‐of-­‐age/   #RockSocial2013   TOTAL MINUTES SPENT ON SOCIAL MEDIA JULY 2012 JULY 2013? JULY 2011 59.5 B 88.48 B 121.18 B 23.2 B4.4 B 74.0 B40.8 B5.7 B TOTAL MINUTES SOURCE: NIELSEN YOY CHANGE MOBILE APP WEB #RockSocial2013  
  • 12. Be a Social Media Rock Star in Your Franchise 12   #RockSocial2013  
  • 13. #1 Don’t Fight It 13   •  Embrace  &  U.lize  Social     •  Par.cipate     •  Spread  the  Word   #RockSocial2013  
  • 14. #2 Be Unique 14   •  Store  Events/Promo.ons/ Non-­‐Profit  Work     •  Customer  Tes.monials     •  Photos  &  Video   #RockSocial2013  
  • 15. #3 Play as One 15   •  Leverage  Brand  Assets     •  Collaborate  with  Your   Franchise  Team     •  Communicate  with   Corporate   #RockSocial2013  
  • 17. 17   MaKenzie  Wangsness*   Local  Marke.ng  Advisor   makenzie.wangsness@bluewaterbrand.com       #RockSocial2013  
  • 18. Connect with Us! 18   @BluewaterBrand   facebook.com/bluewaterbrand   Bluewater  Inc.   #RockSocial2013   bluewaterbrand.com/blog