2. ICV Kongres controllera, Bjarte Bogsnes, Vice President Performance Management Development, Statoil
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Bjarte je glavni controller norveške naftne kompanije STATOIL, koja je 30 puta veća od NIS a.d. Bjarte je pričao o konceptu Beyond Budgeting. Koncept Beyond Budgeting podrazumeva da kompanija nema proces budžetiranja. To znači da oni nemaju fiksne planove i da ne postoji proces izrade budžeta koji obično počinje u septembru i završava se u decembru
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2. ICV Kongres controllera, Bjarte Bogsnes, Vice President Performance Management Development, Statoil
- 1. Beyond Budgeting - an agile management model for new business and people realities Ambition to Action - the Statoil journey Bjarte Bogsnes Vice President - Performance Management Development Chairman - Beyond Budgeting Roundtable Europe 1
- 2. Outline • The case for change - what is the problem? • The Beyond Budgeting principles • The Statoil model - Ambition to action 2
- 3. 3 Statoil in brief • Turnover approx. 130 bn. USD • 23000 employees in 33 countries • World’s largest operator in waters deeper than 100 metres • Second largest gas exporter to Europe • World leader of crude oil sales • Listed in New York and Oslo Current production of oil and gas US Gulf of Mexico South America West Africa North Africa Caspian Middle East Russia Arctic North Sea & Norwegian Sea Canada East Africa Aus/Indo.
- 4. 4 Fortune 500 ranking (2011) Social responsibility Innovation
- 5. Some of the budget problems Often a bad yardstick for evaluating performance 5 - Irritating itches - or symptoms of a bigger problem? Assumptions quickly outdated Often weak link to strategy Very time consuming Decisions made too early and often too high up Can prevent value adding activities “Accordion” forecasting horizon
- 6. Managing traffic performance - one alternative Based on which information? Who is in control? 6
- 7. Based on which information? Who is in control? Managing traffic performance - another alternative 7
- 8. Which is most difficult? In which are values most important? Which is most efficient? 8
- 9. what about the way we lead and manage? StableDynamic People Business environment Traditional management ”Theory X” ”Theory Y” The world has changed - 9
- 10. StableDynamic ”Theory X” ”Theory Y” Leadership Processes No traditional budgeting Relative and directional goals Dynamic planning, forecasting and resource allocation Holistic performance evaluation We must change both processes and leadership Values based Autonomy Transparency Internal motivation Rigid, detailed and annual Rules-based micromanagement Centralised command and control Secrecy, sticks and carrots Beyond Budgeting 10
- 11. 11 Companies on a similar journey 11
- 12. 12 The Beyond Budgeting principles Change in leadership Change in processes 1. Values - Govern through a few clear values, goals and boundaries, not detailed rules and budgets 7. Goals - Set relative goals for continuous improvement, don’t negotiate fixed performance contracts 2. Performance - Create a high performance climate based on relative success, not on meeting fixed targets 8. Rewards - Reward shared success based on relative performance, not on meeting fixed targets 3. Transparency - Promote open information for self management, don’t restrict it hierarchically 9. Planning - Make planning a continuous and inclusive process, not a top-down annual event 4. Organization - Organize as a network of lean, accountable teams, not around centralized functions 10. Coordination - Coordinate interactions dynamically, not through annual planning cycles 5. Autonomy - Give teams the freedom and capability to act; don’t micro-manage them 11. Resources - Make resources available as needed, not through annual budget allocations 6. Customers - Focus everyone on improving customer outcomes, not on hierarchical relationships 12. Controls - Base controls on relative indicators and trends, not on variances against plan
- 13. 13 Improve “Same number – conflicting purposes” ”Different numbers” • Unbiased - expected outcome • Limited detail • Inspiring & motivating • Relative where possible • Holistic performance evaluation • Dynamic - no annual allocation • KPI targets, mandates, decision gates & decision criteria • Trend monitoring Start of the Statoil journey - solving a serious budget conflict Budget = •Target •Forecast •Resource allocation Step 1 Step 2 Target What we want to happen Forecast What we think will happen Resource allocation The budget purposes Separate “Event driven - not calendar driven”
- 14. Financial performance - as we define it Total Shareholder Return 2012 Return on Capital (RoACE) 2012 14
- 15. Ambition to Action - purpose and process • Translating strategy - from ambitions to actions • Securing flexibility - room to act and perform • Activating values and leadership principles Strategic objectives KPIs Actions & forecasts Individual or team goals Where are we going – what does success look like? • Most important strategic change areas • Medium term horizon How do we measure progress? • Indicative measure of strategic delivery • 5-10 KPIs, shorter/ longer term targets What is my or our contribution? My Performance Goals • Delivery • Behaviour How do we get there? • Concrete actions and expected outcome (forecast) • Clear deadlines and accountabilities 15
- 16. Ambition to Action example Where are we going? ”Strategic objectives” How do we measure progress? ”Key Performance Indicators” How do we get there? ”Actions” Finance Market Operations HSE People & Organisation 16
- 17. More than 1400 ”Ambition to Action’s” across the company …..and more 17
- 18. A broader performance language - from narrow measurement to a holistic assessment B e h a v i o u r D e l i v e r y Living the values • Day-to day-observations • 360°/ 180°/ 90° surveys • People survey 50/50Pressure testing KPI results: • Deliver towards the strategic objectives? • How ambitious KPI targets? • Changed assumptions, with positive or negative effect? • Agreed actions implemented, or corrective actions initiated as needed? • Delivered results sustainable? Ambition to Action • Development plan • Rewards 18
- 19. Towards a simpler, more dynamic and self- regulating Ambition to Action process More cost conscious - less «cost cutting» More event driven - less calendar driven More translation - less cascading More relative - less absolute KPIs More transparency - less secrecy Simple is not the same as easy!
- 20. Questions or comments - now or later? Bjarte Bogsnes bjbo@statoil.com + 47 916 13 843 Twitter @bbogsnes Beyond Budgeting Round Table www.bbrt.org 20
- 21. 1. The problems with traditional management 2. The Beyond Budgeting model 3. The Borealis case 4. The Statoil case 5. Implementation advice Out on Wiley (US) Available from e.g. Amazon.co.uk (Now available in Russian and Japanese) Want to hear more? 21
- 22. Back-up 22 -
- 23. RecipeIdea Elements only The whole Coverage Granularity Beyond Budgeting - why it’s different, difficult and powerful Beyond Budgeting Many leadership theories Complexity theory Lean, Agile, Holocracy Balanced Scorecard Budgeting TQM, ABC etc… Management agenda 23
- 24. The CEO on Ambition to Action 24
- 25. Budget OK Not OK OK? OK? OK? OK? OK? The mindset required….. Is this really necessary? Do I have a budget for this? What is good enough? How much value is this creating? Is this within my execution framework? – cost conscious from the first penny 25
- 26. …..and the tools available Traditional cost budget Ambition level / burn rate Relative KPIs Unit cost input/output Unit cost vs peers EBIT RoACE (abs/rel) Strategic objectives or actions only Absolute KPIs If no KPIs found Xx Xx Xx Xx Xx Xx Xx Xx 1003,4 ~1000 ”USD/bbl” ”USD/customer” ”USD/employee” ”1. quartile” ”Better than average” Increasing autonomy and flexibility Bottom line focus only ” A simplified and cost conscious way of working” “More video - less travel ” Select based on what works best in your business Monitoring of actual development, intervention if needed only Increasing need for strong values and clear direction Detailed and annual 26
- 27. Why a holistic performance evaluation? Fixed targets struggle in a dynamic world Always wiser in hindsight, always more information Create comfort around ambitious targets KPIs are indicators, does not always tell the full story ” Not everything that counts can be counted, and not everything that can be counted counts (Albert Einstein) 27
- 28. 28 ”Manager” ”Team member” without own Ambition to action ”Other employees” Translated goals Translated goals IndirectlyDirectly Delivery goals are based on Ambition to action - directly or indirectly Ambition to action
- 29. Implementation advice • Create problem understanding before talking solutions • What’s the real risk – upside vs downside • Design to 80% and jump • A ”pull-based” approach • ”One war but a thousand battles” • Involve HR • Don’t become a fundamentalist 29