Learn how HR can play a vital role in helping its customers reach their objectives, and how technology can streamline the processes for making this happen.

1. CREATING STRATEGIC VALUE
WITH BPM IN HR
April 11, 2013

2. ABOUT YOUR PRESENTERS
Denise Pringle Sapna Maheswari
HRWorks! BonitaSoft
2

3. OBJECTIVES
Today’s webinar will show you:
• How Human Resources can play a vital role in helping
its customers reach their objectives
• How thinking strategically about process automation
brings value to the entire organization

4. AGENDA
• Human Resources Information Systems (HRIS)
funding proposals: Avoiding the pitfalls
• Defining the problem
- Proposal foundation - What’s the problem you’re
trying to solve?
• Defining your customers and stakeholders
• Business example: New Employee On-Boarding
• Applying a BPM solution
• Summary and finish
Note: See related white paper: "How to Get the HRIS You Need,” available at
www.bonitasoft.com under Resources > Content Library

5. AVOIDING THE PITFALLS
Getting Funded – It’s Not About You
Your proposal: Who benefits?
• Only Human Resources?
- Common scenario ….. “It’ll save HR time to do other
things…”
• Competing for IT resources and dollars
- Sales? Engineering? Manufacturing? HR?
• Adding benefit and value to your key stakeholders
- Your customers = your proposal’s foundation

6. DEFINING THE PROBLEM
MYTH: AUTOMATION = EFFICIENCY
• Bad processes won’t be helped by
automation
• “Being efficient” doesn’t necessarily mean
you’re “being effective”
• Effectiveness AND efficiency are crucial to
adding value to your customers

7. DEFINING THE PROBLEM, CONTINUED
Process re-evaluation
• End-to-end mapping
• Are key stakeholder needs addressed?
• Bottom line: Do your processes address a legitimate
problem still relevant to the organization and are the
processes effective at doing it?
• Personal experience, Part 1 – tradition and history

8. DEFINING YOUR CUSTOMERS
Who will and who should be impacted by an HRIS
implementation is crucial to success
• HR-centric proposition ≠ solving a business problem
Customer’s key performance indicators (KPIs) are
essential to measuring customer satisfaction
Continuous feedback ensure your new processes:
• Don’t fall into the traps of tradition and history
• Continue to meet your customers’ evolving needs

9. ON-BOARDING

10. ON-BOARDING
• New Hire Orientation (NHO)  On-Boarding
• Common Employee & Manager Complaints
- Too time-consuming
- Boring and unproductive
- Inconvenient scheduling
• Personal experience, Part 2 – New Hire Orientation

11. Many years ago…

12. ON-BOARDING
• Latest buzzword?
• What’s the problem we’re trying to solve?
- Benefit sign-up? Yes, and….
- As quickly as possible, new employees need to be:
• Informed, productive and contributing
• Customer Definition
- New employees, their managers, company as a whole
• Personal Experience, Part 3 – online on-boarding

13. Not too long
ago

14. ON-BOARDING: TECHNOLOGY SOLUTION
Online on-boarding
• When and where it’s convenient
• Health insurance, legal paperwork, management training
- Touchy-feely?
- Scheduling flexibility
- Practicality?
Expanded scope = eliminate downtime
• Job specific, password-protected manuals
• Engineering documentation
• Acronym definitions
• Product specifications
• Marketing materials
• And more…

15. IS THIS WHAT GREETS YOUR NEW EMPLOYEES?

16. TECHNOLOGY SOLUTION, CONTINUED
Company-Readiness on Day 1
• Workspace available and
operable
• Computer delivered and loaded
• Company intranet access
provided
• Security passkeys provided
• Working phone, voicemail
activated
• And more…

17. TECHNOLOGY SOLUTION, CONTINUED
HOW?
• Automatic workflow notification initiated to appropriate
departments

18. MEASURING CUSTOMER SATISFACTION
Measure “customer satisfaction” using Key Performance
Indicators
• New employees following On-Boarding completion
- thoroughness, company-readiness, time value, enhancement
to productivity
• New employees’ managers – 90 days following On-Boarding
completion
- enhancement to productivity, time value, relevance to new
position
End User Feedback ensures continued customer
satisfaction
= HR value add to the business

19. SUMMARY
• To bring value from HR to the whole
organization, think strategically
• Human Resources should play a key role
in helping its customers in the organization
reach their objectives

21. APPLYING A BPM SOLUTION:
NEW EMPLOYEE ON-BOARDING

22. APPLYING A BPM SOLUTION
• What is BPM?
• What is a Process Application?
• What is a Process Template?
• Demonstration of New Employee On-Boarding Process

23. WHAT IS BUSINESS PROCESS
MANAGEMENT (BPM?)
a set of tools and methodologies
to model, automate, monitor and optimize
the processes of an organization

24. BUILDING A PROCESS APPLICATION

25. PROCESS TEMPLATES
Process templates are
pre-built optimized business solutions,
modeled using our best practices,
to accelerate your BPM project
and reduce your time to market

26. BONITA OPEN SOLUTION - DEMO

27. PROCESS TEMPLATES - HR
• Employee Recruitment & Selection
• Employee On-boarding
• Employee Paid Time Off
• Resource Management
These pre-built process templates are all available with
Bonita Open Solution

28. SUMMARY
• Automating processes like new employee on-
boarding doesn’t just help HR do its job better –
the whole company and the new employee benefit
• Automating processes by applying BPM best
practices helps you define good processes with
strategic value and get them into place quickly

29. Q&A

30. STAY CONNECTED WITH US!
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Product & Services descriptions, Forums, Contributions, Source
References, Webinars, White Code
papers
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