Booz Allen's iCitizen offerings provide support throughout the entire interactive system development process. From service conception and design through the Trust Framework process, concluding with IT development, deployment, maintenance, operations and continuous improvement.

1. S T r A T E G y & O r G A N I z A T I O N | T E C H N O l O G y | O P E r A T I O N S | A N A ly T I C S
iCitizen
Delivering user-friendly citizen services online
Federal government departments and agencies are increasingly called upon to reduce
costs of operations and to improve their overall effectiveness in delivering upon their
missions. Using private sector operations as a reference point, it is clear that agen-
cies can use Government 2.0 self-service systems to improve two-way communications
About Booz Allen between agencies and constituents and establish collaborative services as well as
information-sharing between all levels of government.
Booz Allen Hamilton has been
at the forefront of strategy Implementing such systems previously was problematic, because of the limited success
and technology consulting for of eGovernment initiatives and concerns about the handling of Personally Identifiable
nearly a century. Providing
Information (PII). These problems can be eliminated, however, and agencies can begin to
a broad range of services in
develop and deploy robust, citizen-facing online services, by taking advantage of the new
strategy and organization,
Trust Framework.
technology, operations,
and analytics, Booz Allen is Booz Allen Hamilton can help you be ready for what’s next
committed to delivering results
that endure. Booz Allen Hamilton, a leading strategy and consulting firm with wide-ranging expertise
in developing privacy and information management solutions, introduces iCitizen™.
It is a robust suite of services enabling the delivery of interactive, Internet-based, citizen-
For more information contact
centric services by taking advantage of the Trust Framework that is now part of the
Mike Ozburn Federal Enterprise Architecture.
Principal
703/377-6792 Solving Trust Framework challenges
ozburn_mike@bah.com
Booz Allen continues working in partnership with federal agencies to develop a spectrum
of programs that ensure reliable, secure, interactive, constituent-centric online services
www.boozallen.com to employees and the general public. In an increasingly interconnected environment with
demanding users, Booz Allen helps agencies design online services that range from the
management of health records and payment, military communications and coordina-
tion of emergency first responders to involving the handling of financial transactions. In
addition, Booz Allen is a founding executive member of the Open Identity Exchange (OIX),
a group approved in March 2010 by the U.S. Government as the first Trust Framework
Provider able to certify online identity providers.
Online interactive systems for government
The power of the federal Trust Framework is that it can take advantage of independent
identity brokers to certify and authenticate users seeking to access the online service.
In the same way that VISA® or MasterCard® creates trust between banks that issue
credit cards and the merchants that accept them, a Trust Framework provider creates a
similar trust network for other online transactions. Booz Allen can help an agency take
advantage of this capability – consistent with NIST and OMB requirements – to deliver a
wide range of public-facing services that are smooth, efficient, and secure.
Ready for what’s next. www.boozallen.com

2. Agencies can now directly target specific improvements that can begin to immediately
deliver cost savings and increased effectiveness. In most cases, these improvements
can occur within the context of existing programs and budgets, simply by taking advan-
tage of the government Trust Framework.
Deploying a Trust Framework for an interactive system
The diagram below reflects how Booz Allen works with clients to build trust into their
systems by increasing a user’s confidence in how personal information is handled
and protected.
GSA authorizes “Trust GSA/OMB Federal Enterprise
Framework Provider” to Architecture recognizes
certify third-party use of third-party
Identity Brokers that Credentials by federal
can issue federally websites and services
recognized credentials Trust Framework
Providers
Trust Framework Providers simplify the
implementation of solutions for federal
agencies and third-party credential providers
Identity Govt.
Brokers End-users are finally able to take advantage of Websites
online services from federal agencies, taking
advantage of streamlined registration and login
Constituents
Building online interactive systems
Booz Allen’s iCitizen offerings provide support throughout this entire process, from
service conception and design through the Trust Framework process, concluding with IT
development, deployment, maintenance, operations and continuous improvement.
1 2 3
Trust Framework Certification Development and Operations
For Interactive Citizen Services Deployment
Design
Assess
Define services Trust Develop
BPR
Deploy
interactive against PIA* Framework Data Operations
Established Application Mgmt Services
services rules and Auth
LOA** PMO
* Privacy Impact for Users Assessment
** Levels of Assurance
Building effective online applications
Booz Allen is the acknowledged leader in cybersecurity, systems development and the
delivery of trusted services by those in both the public and private sectors. We help
government at all levels build secure, effective, online applications that achieve organiza-
tional goals and missions, protect critical assets and improve constituent services, while
delivering time efficiencies and cost savings.
Whether you’re managing today’s issues or looking beyond the horizon, count on us to
help you be ready for what’s next.
VISA® and MasterCard® are registered marks
of their respective owners.