We will lead an interactive session to examine how modern digital workplace tools and work practices can support remote working teams. From examining the benefits of enhanced collaboration and productivity, the ability to help remote and mobile workers feel less isolated, to the potential downsides if the corporate culture is not prepared for this new way of working, and what happens if it is not managed appropriately. Tools and software will be discussed, but this session will not be an in depth look at one particular tool set or software platform. Instead this session will be a workshop format, and attendees will be invited to address a number of topics working together in small groups; feeding back to the overall group, and discussing their experiences and ideas."

1. Dr. Claudia Eichler-Liebenow
Dresden, Germany
Digital Workplace Coach
Member of Xperts at Work
@ceitwitt
The modern digital
workplace and the
remote
collaborative team
worker – cultural
impacts, and how
to manage it
effectively.
Jed Cawthorne
CIP MBA.
Senior Manager,
Search Excellence.
Digital Channels
TD Bank,
Toronto, Canada.
@jedpc

2. 20.11.2018 3
THATS US !!!
▪ wrote HTML-Pages already in 1992
▪ PhD in Numerical Math
▪ Developer/Architect -> Project
Management (PMP, Scrum Master)
-> Consultant
▪ 18 years: in large Enterprise –
now: own one women company
▪ Book Autor
▪ still „love this game“:
Claudia
▪ Award winning AIIM member
& Certified Information
Professional
▪ Worked on the ESA Mars
Express mission
▪ Has been in Toronto for over
10 years
▪ Historical European Martial
Arts (HEMA) practitioner and
re-enactor:
Jed
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"

3. AGENDA
Introduction (20 min)
▪ Different types and styles of remote
working
▪ How technology can help+
▪ Benefits to the organisation and the
individual
▪ The downsides and disadvantages
▪ Culture is king
Group Exercises
• Working
(25 min)
• Presenting to the
room (15 min)
Discussion of topics
uncovered in the group
exercise
(15 - 20 min)
Summary
&
Wrap Up
(10 – 15 min)
Never Start
without goals
▪ To help you make sense of the topics and context
▪ creating together the approaches
▪ exchanging experiences
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
4

4. TYPES AND STYLES OF REMOTE WORKING
Dispersed
teams in
different
offices
Different buildings in the
same city
Different cities in the
same country
Globally dispersed
teams
Road
warriors –
the truly
mobile
workforce
Service engineers
Sales people
Coffee shop or Truck
cab
Home
office
workers
All day, every day
Occasionally
Case studies:
▪ Agile Scrum Teams
▪ Support Teams around the world
▪ Call Center Teams (at home)
▪ Field Service Engineers
Why?
▪ saving costs and
time
▪ supporting work live
▪ …
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
5

5. BENEFITS OF THE MODERN DIGITAL WORKPLACE TO
THE REMOTE WORKER
▪ Better employee experience leading
to more engaged employees
▪ Increased productivity – remote
access is no longer a barrier, mobile
tools are as high quality as the
desktop equivalents
▪ Increased capabilities – remote
employees can do more across a
wider range of tasks
▪ Working in widely dispersed teams
with less travel expenses
▪ Better collaborative experience for
global teams
Benefits for the organization
▪ Increased flexibility
▪ Greater capacity and capability
to undertake complex tasks at
time and place individual is best
fit for
▪ Less complex tasks greatly
simplified for better efficiency
▪ Ability to work in a team almost
as easily from everywhere
▪ Improved employee
engagement / work life
balance
Benefits for the individual
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
6

6. THE DOWNSIDES AND DISADVANTAGES OF REMOTE
WORKING
Technology cannot mitigate every element of being a remote
worker, although it can help with many
Managing a highly dispersed team remains challenging both
for the managers and the employees
Human nature makes us social animals, we want contact with
our colleagues, and sometimes electronic communication does
not fulfill this need
Collaboration based completely on documents, comments and
other digital artifacts fits some business scenarios better than
others – there is no one size fits all prescription for success
Examples
▪ Managers concerns:
▪ People are not actually working at home
▪ Loosing oversight
▪ Less control
▪ Remote workers concerns:
▪ Boss / Colleagues don‘t know what you are
working hard for
▪ Easy for team to forget about me
▪ What opportunities will I miss out on ?
▪ IT / Compliance department concerns:
▪ Information security
▪ Data loss
▪ Increased 'attack surface' outside of
corporate firewall
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
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7. HOW TECHNOLOGY PLATFORMS AND
SOFTWARE TOOLS CAN HELP
▪ Digital presence – making the remote worker feel
part of a team
▪ Asynchronous collaboration – collaboration
beyond a phone call
▪ Synchronous communication & collaboration –
making the remote worker feel less remote and
mitigating isolation
▪ Co-creation and online ´live` editing of content
▪ The modern digital workplace – improving
productivity for the remote worker
▪ Enable knowledge sharing by making it easier
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
8
Teamchat
• Yammer, Teams
• Slack
• HipChat
• Workplace by Facebook
• ….
Meetings &
Video Chat
• Skype
• Google Hangouts
• Zoom
• Webex
• GoTo
• ..
Content -
Collaboration
• O365 / SharePoint
• Google Drive
• Dropbox
• …
Project
Management
• Planner, MS Project
• Jira
• Trello#
• ..
Dev and
Design
• GitHib
• TFS
• InVision
• Cloud9
• …
AND:
It`s still allowed to
use
EMAIL
and
PHONE CALLS

8. ORGANIZATIONAL CULTURE MUST SUPPORT THE
DIGITAL WORKPLACE IN ORDER TO SUPPORT THE
REMOTE WORKER
Organizational or corporate culture is key to supporting remote workers
The digital workplace strategy must be a good fit with the organizational culture in
order for it to be used successfully to support remote workers
If the organizational culture does not mesh with the vision of a digital workplace, then
you may need a strategy and plans to develop and change your organizational culture
Ultimately, digital workplace strategy, business processes, HR processes are all
subservient to the overall culture
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
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9. ENABLING USING TOOLS
Provide training sessions & materials, and examples
Test the technology with the remote team, to make sure it
works for everybody
• All the licences you need to use the software
• All the approvals you need to work remotely
• Suitable hardware (from the organization or from the individual)
• Guidelines on what tool the team is going to use for what tasks
• Common goals agreed
Create a checklist to ensure everyone can do what they need
to do
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
10

10. 20.11.2018 11
GROUP EXERCISE
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
11/8/2018 11
▪ Working (25 min)
▪ Presenting to the room (15 min)

11. KICKOFF REMOTE TEAMS
▪ Working Remote but getting known each other personally
▪ Prepare the agenda and methodology for an on-site kick-off for your team wich will
be working remotely later
▪ Fix / Select a scenario that your exercise team is responsible for / what is the business
goal
▪ Set goals and schedule time slots
▪ Activities: Read suggestions and select
▪ Think about what could be the outcome for the team members for the selected topics
▪ Discuss which fits for your team
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
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12. TOOLSETUP REMOTE TEAM
– WHAT TOOL FOR WHAT?
▪ Working Remote with a good tool setup
▪ Identify what are the needs for your team in the daily work / name the use cases /
not the functions first
▪ What is / gives the company environment / reclementations
▪ Read details of tool examples and its functionalities
▪ Take an mapping: your use case / how this supports wich tool
▪ Make +/- list for the tools with respect for your team an company environment
▪ (? Fill out the team tool governance sheet → I do have to check, what I have for
that)
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
13

13. MEETING & COMMUNICATION CULTURE
FOR REMOTE WORKERS
▪ Your experiences:
▪ Identifying, what is constructive an what is disturbing effective work
▪ Ideal remote meeting and how to achieve this
▪ Ideal remote team communication: ways to achieve this
▪ Most frequent barriers: how to slow down
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
14

14. MEETING & COMMUNICATION CULTURE
FOR REMOTE WORKERS
▪ Your experiences:
▪ Identifying, what is constructive an what is disturbing effective work
▪ Ideal remote meeting and how to achieve this
▪ Ideal remote team communication: ways to achieve this
▪ Most frequent barriers: how to slow down
A video to show you what NOT to do……….
https://www.youtube.com/watch?v=kNz82r5nyUw
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
15

15. GROUP EXERCISE DEBRIEF
▪ One person from each group to feedback your group’s discussion and your results
from the exercise
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
17

16. DISCUSSION
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
18
Idea: Having a display in the
teamroo-m showing which remote
colleque is online.

17. SUMMARY AND WRAP UP
▪ What did we learn from the group
discussions ?
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
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18. THANK YOU
▪ Follow Jed on twitter at @jedpc or look him up on LinkedIn, or please, please,
please read his stuff at www.cmswire.com
▪ Think on Claudia by @ceitwitt & LinkedIn and when you really would like to have
nice Intranets basing on SharePoint & O365 (www.workCEL.de)
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team
worker – cultural impacts, and how to manage it effectively"
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@ceitwitt