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Not there yet……the potential of special collections, e-
books and e-audio in a public library environment
Key metrics FY 2017/18
280k members = 47% population
2.7m visitors = 7k per day
7.5k programs = 175k attendees
5.8m loans = 16k per day
Special Collections
City Libraries currently has 5 special collections
Local Studies & Special Needs are long established
collections while the Indigenous, Surfing and LGBT+
collections have been created in the last 2 years.
The indigenous, surfing and LGBT+ collections also
have digital content in City Libraries’ e-book & e-
audiobook platforms.
Measuring value
Special collections can be measured in terms of loans
and turnover but it is much more difficult to measure
their value to the community
Customer feedback is often the most useful measure
This collection is amazing! Go you good things!
Special
Needs
Library
Collection = 3,011 items
Loans 2017/18 = 8,787
A unique collection of
developmental aids for
adults & children with
special needs.
Local Studies
collection
Collection = 37,087
items, all non-lending.
The collection is
comprised of books,
newspapers, maps,
plans, scrapbooks, print
ephemera, oral
histories, unpublished
manuscripts,
magazines & video
footage relating to the
Gold Coast.
Account book of Mrs O’Shea, general
store and dressmaking. Southport,
Queensland. [miscellania file]
LGBT+
Collection
Collection = 506 items
Loans 2017/18 = 971
A collection targeted at
LGBTIQAP+ youth
Created as a result of
community consultation
A static collection with
duplicate copies in the
general lending collection
Surfing collection
Collection = 465 items
Loans 2017/18 = 988
Created to highlight the
surfing content within the
collection
A collection comprised of
books, DVDs & magazines
A static collection with
duplicate copies in the general
lending collection
Indigenous
collection
Collection = 857 items
Loans 2017/18 = 1746
Created to highlight the
indigenous content
within the collection
A collection comprised
of adult and junior
content
A static collection at
Southport Library with
duplicate copies in the
general collection.
Collections - the big picture
The special collections are only a small portion of City
Libraries overall collection
Physical items = 980k
e-books = 100k
e-audiobooks = 30k
Growth in e-book & e-audio loans 2014/15 to 2017/18
Continued growth
e-book & e-audio downloads are expected to continue
to increase in 2018/19.
e-book loans account for approximately a sixth of all
books loans
E-audio loans are now higher than physical
audiobook loans
Digital vs physical
Digital literacy
The library service offers a range of digital literacy
programs for all ages, from basic coding for children
to advanced 3D printing workshops
Digital literacy classes for Seniors in using
smartphones and mobile devices to access the
library’s e-book & e-audio collections
e-book & e-audio statistics demonstrate the success
of these senior digital literacy programs
Digital loans by age of
borrower
Not there yet
City of Gold Coast
Libraries will continue
to be inclusive &
proactive in providing
physical and digital
collections that are
representative of the
local community’s
needs & interests.
Contact:
Jmolino@goldcoast.qld.gov.au
Thank you

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Le réseau des bibliothèques de City of Gold Coast (Australie)

  • 1. Not there yet……the potential of special collections, e- books and e-audio in a public library environment
  • 2. Key metrics FY 2017/18 280k members = 47% population 2.7m visitors = 7k per day 7.5k programs = 175k attendees 5.8m loans = 16k per day
  • 3. Special Collections City Libraries currently has 5 special collections Local Studies & Special Needs are long established collections while the Indigenous, Surfing and LGBT+ collections have been created in the last 2 years. The indigenous, surfing and LGBT+ collections also have digital content in City Libraries’ e-book & e- audiobook platforms.
  • 4. Measuring value Special collections can be measured in terms of loans and turnover but it is much more difficult to measure their value to the community Customer feedback is often the most useful measure This collection is amazing! Go you good things!
  • 5. Special Needs Library Collection = 3,011 items Loans 2017/18 = 8,787 A unique collection of developmental aids for adults & children with special needs.
  • 6.
  • 7. Local Studies collection Collection = 37,087 items, all non-lending. The collection is comprised of books, newspapers, maps, plans, scrapbooks, print ephemera, oral histories, unpublished manuscripts, magazines & video footage relating to the Gold Coast. Account book of Mrs O’Shea, general store and dressmaking. Southport, Queensland. [miscellania file]
  • 8. LGBT+ Collection Collection = 506 items Loans 2017/18 = 971 A collection targeted at LGBTIQAP+ youth Created as a result of community consultation A static collection with duplicate copies in the general lending collection
  • 9. Surfing collection Collection = 465 items Loans 2017/18 = 988 Created to highlight the surfing content within the collection A collection comprised of books, DVDs & magazines A static collection with duplicate copies in the general lending collection
  • 10. Indigenous collection Collection = 857 items Loans 2017/18 = 1746 Created to highlight the indigenous content within the collection A collection comprised of adult and junior content A static collection at Southport Library with duplicate copies in the general collection.
  • 11. Collections - the big picture The special collections are only a small portion of City Libraries overall collection Physical items = 980k e-books = 100k e-audiobooks = 30k
  • 12. Growth in e-book & e-audio loans 2014/15 to 2017/18
  • 13. Continued growth e-book & e-audio downloads are expected to continue to increase in 2018/19. e-book loans account for approximately a sixth of all books loans E-audio loans are now higher than physical audiobook loans
  • 15. Digital literacy The library service offers a range of digital literacy programs for all ages, from basic coding for children to advanced 3D printing workshops Digital literacy classes for Seniors in using smartphones and mobile devices to access the library’s e-book & e-audio collections e-book & e-audio statistics demonstrate the success of these senior digital literacy programs
  • 16. Digital loans by age of borrower
  • 17. Not there yet City of Gold Coast Libraries will continue to be inclusive & proactive in providing physical and digital collections that are representative of the local community’s needs & interests. Contact: Jmolino@goldcoast.qld.gov.au

Notas del editor

  1. Overview of Gold Coast Location/geography Population Library membership FY 2017/18 loans
  2. All non-floating Local Studies and Special Needs long establsihed Indigenous/Surfing/LGBT+ created in last 18 months
  3. Quote is feedback re LGBT+ collection
  4. Stats as of 30 June 2018 Unique collection – adults & children with special needs Staff with Allied health professional backgrounds Gross motor Speech Coordination Cognitive skills Communication & Literacy
  5. Stats as of 30 June 2018 Digitisation of the collection - retrospectively completed for all items that were able to be digitised
  6. Stats as at 30 June 2018 Refer attendees to APLIC presentation by Amy Walduck Books, DVDs – YA and Adult All of our collection items have LGBT+ rainbow spine labels regardless of format and audience. In consultation with the community, it was agreed that the call number prefix of LGBT+ was acceptable for this purpose but that we would use the full acronym of LGBTIQAP+ in other promotions, communications and references. The collection was targeted at LGBTIQAP+ youth but includes material for teens and adults.
  7. Stats as at 30 June 2018 The Gold Coast is the 8th World Surfing Reserve Surfing on the Gold Coast has grown exponentially since the early days of surfing in Australia. Out of print last copies only in the static collection.
  8. Stats as of 30 June 2018 Out of print last copies only in the static collection.
  9. Stats as at 30 June 2018
  10. 4 years of growth Ebooks – 12 month variance = 49% and 4 year variance = 179% Eaudio – 12 month variance = 48% and 4 year variance = 202% Reasons – investment in content & copies – creates more choice Rise of smartphones and mobile devices Increases in digital literacy APIs for Overdrive & Cloud Library in Sierra
  11. Stats as of 30 June 2018
  12. Note 55 to 74 year age bracket use