Breana Dennis is seeking a position that utilizes her organizational, learning, and interpersonal skills. She has a Bachelor's degree in Psychology from Neumann University. Her experience includes over 2 years as a case manager arranging services for clients. Previously she held administrative and secretarial roles providing clerical support. She is proficient with data entry systems and maintains high standards for customer service.

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Breana Dennis
212 Booth Street | Chester, PA19013 | 484-885-3167 | dennisbreana@yahoo.com
Objective: To obtain and secure a position that will utilize my organizational skills, quick
learning skills, and my ability to interact well with others, as well as gain an opportunity to grow
and enhance my skills.
Education
 Neumann University Aston, PA
 Bachelors of Arts, Psychology – May 2015
Experience
July 2016 – Present
Case Manager | Liberty Lutheran Children and Family Services West Philadelphia Senior
Community Center- IHSP | 1016 North 41st
Street Philadelphia, PA 19104
 Performs all service coordinator functions: assessment, service plan development,
service arrangement, follow-up, monitoring, and reassessment. Validates the
assessment of the participant's needs in their environment. Reassesses participant's
status and reviews service plan at regularly scheduled intervals.
 Arrange for needed services and entitlements, working cooperatively with participant,
family members, and service providers. Follows up on service delivered in specified
amount of time, and works with participant and provider to assure appropriate match of
service to specific need.
 Conducts home visits and telephone contacts per standards.
 Completes all necessary forms and data entry for participants’ case record, other
management information, and other written reports as required. Inputs required data into
Oracle and SAMS systems.
 Monitors the delivery of care consistent with state requirements.
 Participates in orientation and training, in-service training as assigned, and attends
regularly scheduled supervision, and staff meetings.
 Monitors participant satisfaction to ensure quality of services provided.

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February 2016 – July 2016
Case Manager | North City Congress | 1438 North Broad Street Philadelphia, PA 19121
 Performs all service coordinator functions: assessment, service plan development,
service arrangement, follow-up, monitoring, and reassessment. Validates the
assessment of the participant's needs in their environment. Reassesses participant's
status and reviews service plan at regularly scheduled intervals.
 Arrange for needed services and entitlements, working cooperatively with participant,
family members, and service providers. Follows up on service delivered in specified
amount of time, and works with participant and provider to assure appropriate match of
service to specific need.
 Conducts home visits and telephone contacts per standards.
 Completes all necessary forms and data entry for participants’ case record, other
management information, and other written reports as required. Inputs required data into
Oracle and SAMS systems.
 Monitors the delivery of care consistent with state requirements.
 Participates in orientation and training, in-service training as assigned, and attends
regularly scheduled supervision, and staff meetings.
 Monitors participant satisfaction to ensure quality of services provided.
August 2015 – February2016
Administrative Secretary | North City Congress | 1438 North Broad Street Philadelphia, PA
19121
 Answers IHSP phones and forwards calls to appropriate staff.
 Prepares and maintains IHSP consumer files.
 Data entry and compilation of discretionary funds, statistical reports, funding information
and other related projects.
 Performs general clerical duties including typing, operation and maintenance of all office
equipment, ordering supplies and IHSP mail.
 Prepares and disseminates various types of correspondence including information
requests from letters, consumer and/or vendor outreach and inquiries, etc.
 Schedules IHSP consumer transportation requests and compiles monthly transportation
reports.
 Coordinates activities and key tasks with Supervisors of the In-Home Support Program.
 Performs various administrative functions for the Executive Director and Administrative
Services Manager, including the scheduling appointments, preparation of board agendas
and minutes for meetings, and the placement of employment advertisements.

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September 2013 - May 2015
Work-study Residents Life Secretary | Neumann University | One Neumann Drive Aston, PA
19014
 Maintain office filing system.
 Complete office tasks as assigned.
 Make and receive office phone calls.
 Utilize interoffice communication system.
May 2009 – August 2014
Culinary Server | ACT's Retirement Assistant Living | 1343 w. Baltimore Pike Media, Pa 19063
 Ensure compliance with company standards and required health regulations.
 Greet and serve facility residents in a friendly and polite manner.
 Maintain knowledge of current menu items, garnishes, ingredients, and preparation
methods.
May 2011 - August 2012
Clubhouse Hostess | Philadelphia Union Stadium | One Stadium Drive Chester, PA 19013
 Welcome and seat guests.
 Maintain area cleanliness during events.
 Manage crowd control and direct flow of foot traffic during events
Awards and Acknowledgments
 Bishop O.T. Jones Jr. Scholarship - 2010 & 2014
 Neumann University Presidential Scholarship - 2010-2014
 Employee of the Month - May 2009