1. BRIJ MOHAN BHATT
Contact No.: +91-9811227763
E-Mail: bmbhatt@rediffmail.com
Profile Summary
Core IT professional with an extensive experience of over 15 years in the field of:
~ Delivery Management ~ Program Management ~ Project Management
~ Client Relationship Management ~ Risk Management ~ IT infrastructure Management
~ Process Improvement ~ People Management
Industry preference: IT Program Management & Consultancy
Location preference: Delhi-NCR
 Forward-focused Program Manager with expertise in end-to-end project implementation & planning right from vendor
selection, RFP, budget, scope, risk & stake holder management.
 Hands on experience in managing IT infrastructure, data centre management, server health checkups, server access logs,
monthly review meeting, new branch setup, connectivity, It helpdesk support & vendor support management.
 Thorough experience of handling multiple complex projects with high agility of weekly & monthly release cycles.
 Adept in managingrelationshipswith clients, collaborating with them for achieving their strategic objectives by effectuating
management controls and effectively handling processes to facilitate the required changes
 A team leader with demonstrated abilities in training & mentoring teams towards achievement of organizational goals .
 Core experience in leading software development & implementation on various Microsoft technologies like C#.Net, Web
Services, Ajax, Java, SQL, Oracle Database & Microsoft Project.
 Experience over multiple verticals like Health Insurance, retails, financial trading, Document Workflow Management, Baan
(RoutePro) and PeopleSoft implementation.
Core Competencies
 Envisioning and delivering innovative business solutions through technology keeping in mind ‘solution for years’.
 Maintaining and expanding client relationships through delivery of solution with high quality work.
 Proficiency in technical solutions architecting and conceptualization of enterprise wide IT solutions related to Servers
Storage, Networks, IT Security Projects and applications accesses over PAN India level.
 Designed programs that include strategy development, business process improvement, stakeholder involvement, change
management, quality assurance, risk management, user training, application configuration, system installation and testing.
Organizational Experience
Since Dec’09: Max Bupa Health Insurance Ltd., New Delhi as Chief Manager – IT
Growth Path:
Dec’09 –Sep’12 – Sr. Project Manager IT
Since Oct’12 – Chief Manager IT
Team Size: 55
Key Result Areas:
As Program Manager
 Responsiblefor playing lead rolein setting up ITsystem framework, developing applications for supportingbusinesses atPAN
India level. The core systems setup were sales system, policy admin system, claims processing, underwriting rule engine,
payment collection system and document management workflow system
 Involved in the decision making of data centre, connectivity between various branch offices,bandwidth utilization, setting up
business continuity plan, user access management and application access over branch offices.
 Currently leading Bancca engagement. Implementing Over the Counter Policy Issuance (OTC) system for Standard Charted
bank, Deutsche bank and Federal bank.
 Finalizingpartners for various engagements, reviewing contracts, work order, renewals and controlling project deliveries on
quality and timeliness
 Active participation in organization change control board (CCB) and suggested delivery expectations basis organizational
priorities, efforts and resource availability.
As Project Manager
 Accountable for setting up ITdevelopment environment which involved defining of technology choicefor internal application
development, best practices, version control and release management

2.  Involved into system usages between various offices of Max Bupa, connectivity bandwidth utilizations, server up-gradations
and troubleshooting day to day issues.
 Change Management - working as an individual contributor and executing monthly release cycle of IT deliverables which
involves:
o Working close with various business team
o Partnering with the core development teams for solution implementation
o Identification and flagging key issues
 Overseeing IT engagement implementation via. various external agencies and managing multiple deliveries
 Defining goal sheets & handling appraisal and review process of 35 member team and managing career path.
As People Manager
 Very high on emotional quotient, with a capability of understanding the issues and serving as a problem solver of a team &
project issues.
 Involved in:
o Supervising, motivating, mentoring and managing teams to work towards company’s core business objectives
o Allocating and aligning of load balancing tasks against the project’s deliverables and project goals
Highlights:
 Involved in setting up Max Bupa IT data centre, applications server setup, branch connectivity’s (21), user accesses, network
security & IT helpdesk.
 Individually handled projectof refactoringcomplex policy administration system named “Ceasor” of BUPA UK which involved
modules likecontracts maintenance,preauthorization/ claims adjudication, HealthCare purchasing, Security access, Contact
Centre and customization of product for Indian condition
 Dexterously released Max Bupa onlineplatform, which increased 50%lead generation from organic techniques, completed in
record time of 3 months and 10% under budget
 Successfully completed Oracle HRMS platform for Max Bupa which was replicated as a synergy project for entire Max group
companies. The new PeopleSoft synergy project is also live.
 Involved in defining system integration approach between various critical applications like Oracle Financials (GL), Oracle
HRMS, OracleBusiness Intelligence System (Oracle OBIEE) with Max Bupa core systems like Policy Admin and Sales systems.
Act as a key decision maker in finalizing the middleware bus architecture framework for information flow between all
systems.
 Adroitly defining loyalty program to calculate life time value of customer and create a self serving portal through external
agency for managing the engagement of customers
 Successfully developed systems for 4 leading banks namely Deutsche Bank, Federal, Standard Charted and Ratnakar
 Accredited with Excellence Award for Best Project Manager, Collaborator and Best Leadership in the year 2011 & 2013
May’05-Nov’09 with BrickRed Technologies Pvt. Ltd., Noida as Technical Project Manager
Key Result Areas
 Oversawmultipleaccounts of around 50 people in parallel alongwith conductingVOC (Voice of Customer) on monthly basis
and lined up the teams as per their expectations
 Designed project plans, process flows and made sure the same was followed during execution
 Involved in:
o Understanding project requirement & ensure team fully understands the same.
o Leading daily calls, sharing project updates, risk and tracking them till closure
o Tracking schedule, defects and effort
o Internal reporting, client reporting and metrics report
o Mentoring, counselling, motivating and managing various teams as well addressing their concerns
 Accountable for:
o Committed delivery schedule with quality.
o Ensuring team run on the estimation provided and meet timelines.
o Payments are received on schedule timings.
 Responsible for:
o Pre-sales activities like writing proposals in response to RFPs, RFIs and SOWs
o Preparing presentations, developing prototypes and proof-of-concept
 Made sure client expectations in terms of deliveries, processes, best practices, licensing needs and other necessary
expectations are met.
Highlights:
 Bagged Pride of Ownership Award in 2006
 Played a pivotal role in heading:

3. o CSR (Corporate Social Responsibility) from 2007 till 2009
o Welfare Social group program from 2006 till 2009
Dec’02 - May’05 with Convergys (I) Services Pvt. Ltd., Gurgaon as Technical Leader
Team Size: 20
Key Result Areas
 Accountable for software development, project tracking, release management, builds management of various business
applications
 Entrusted with the responsibility of developing:
o Applications using C#.Net, VB.Net, Crystal Reports, PeopleSoft HRMS, JSP and JDK
o C#.NET & EXEs to process XML data and generated reports in excel
 Responsible for:
o Preparing weekly status reports
o Managed client calls and their requirements
 Looked after all critical applications and project issues by providing support and mai ntenance
 Involved into configuration setup, build management and database support.
 Involved into strategies for product improvement plans
Highlights:
 Holds the merit of:
o Received letter of appreciation in 2003 for outstanding work on PeopleSoft implementation.
o Award for annual CI (Continuous Improvement) in 2004 for implementing RoutePro Baan system & there by reduc ing
transport cost close to 40%
Previous Experience
Jul’02 - Dec’02 with Ebix (I) Pvt. Ltd., Noida as System Analyst
Mar’00 - Jun’02 with IntiQua Pvt. Ltd., New Delhi as Senior Software Engineer
 Holds the merit of winning “Excellence Award in 2001”
Sep’98 - Mar’00 with Nano Software Pvt. Ltd., New Delhi as Software Engineer
May’94 - Oct’98 with Aptech Computer Education Centre, Jodhpur, Rajasthan as Sr. Faculty
Academic Credentials
1998 MCA from MBM Engineering College, Rajasthan University, Jodhpur
1994 BCS from Pune University, Maharashtra
IT Skills
 Well versed with:
o Microsoft Project, MS Visio,
o C#.NET, ASP.NET, VB 6.0, Java
o MS SQL Server 2005/08, Oracle 10g/11g
o XML, JavaScript, JSP, Servlets, Jquery, Classic ASP
o Visual SourceSafe, SVN, MS Visual Studio 2008, Bugzilla, FinalBuilder, Jira, RightFax and Toad
o PeopleTools 8.42 & SQR, SharePoint 2007,Developer 2000, WAP, WML
Personal Details
Date of Birth: 3rd Feb 1974
Languages Know: English, Hindi
Current Address: Flat no. 72-G, Sector-7, Jasola Vihar, New Delhi – 110025
Please refer to the annexure for project details

4. Annexure
Projects handled
 Conducted refactoring and customization of Policy Admin System for Max Bupa and designed corporate website for online
purchase of health insurance products
 Delivered various IT infrastructure projects including delivering disaster recovery site, defining IT security policies, branch
connectivity setups and high availability data centres and application accesses.
 Developed and designed product from scratch for MNIRetail, Germany and synchronization routine developed in SQL Server
to pump daily transactions from ERP legacy system to the reporting engine for displaying all management reports
 Oversaw and developed TradeWeb application for bond trading and the system transaction supports through FIX protocol,
ECN Windows Service (Electronics Communication Network) which interacts with Appia 4.0. using platforms like Lehman
Brothers, Merrill Lynch, Bloomberg, Bear Stearns, Pershing etc
 Developed a product for Asthma, UK to facilitate their research team and grand administrators in processing the research
applications, review process and monitoring
 Designing support to Decisions Express, UK in their health club membership products through ODC model
 Provided support and development of Secure Wireless Inventory People/Patients/Pharmaceuticals Emergency Response
System (SWIPERS) for Atlantic Management Center, Inc. VA, USA
 Carried out and developed documentum product using XMLabeling/ XMContent 5.0 for Glemser Technologies, US
 Assisted and development of HealthYes Inc. USA in running a preventative health screening business using the Franchisee
model
 Transmitted VB 6.0 application to VB.Net platform for Connexion Inc. USA a HealthClub management system
 Involved in PeopleSoft implementation HRMS 8.8 & Global Payroll across Convergys 8 different sites across globe as well as
it was developed along with IBM as implementation vendor wherein architecture used People Tools 8.42, Tuxedo 6.5/ Jolt
1.3, PeopleSoft HRMS 8.8, Weblogic Server 6.1, Application Server (l oad balancing & Fail over Mode)
 Successfully implemented Baan (RoutePro) for Convergys Transport System for all centers in India and its integration with
routing product developed in-house to handle daily roster, fleet occupancy & costing
 Efficiently documented management System (Ri3k) developed as a collaborative groupware platform designed and built for
the global reinsurance industry
 Designed an application for Dubai Shopping Festival authorities (MyDSF), which is aimed to provide a platform to promote
Dubai as an International tourism destination
 Contributed for Pampers.com application development team built using ATG Dynamo 5.0, Sun Solaris 5.7, JSP, Servlets, Tag
Library, JDK 1.3 & Netscape 4.1 Web Server
 Assisted in the development of BuildUrPc.Com for Samsung India for their online purchases of products
 Designed web based application for retail business to show case various brands product over the Net wherein this
application was WAP enabled using WML script/ Nokia WAP Gateway, ASP, JavaScript & VB 6
 Developed Java Chat for Premier Technology Solutions, USA using JDK 1.2, JDBC, MS SQL Server 6.5 and IIS 4.0 and the
features were quite similar to Yahoo chat during initial days
 Designed web based courier service product for Eastern Air Courier Inc., USA