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The Six Principles of Persuasion
Michael Carducci Brittany Shear
With: Moderated by:
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www.ctouniverse.com/webinar-series/cto-universe-leadership-series/
About The Speaker
Michael Carducci is a problem-solving software engineer, entrepreneur, entertainer and speaker with a reputation for
doing the impossible. Over the past two decades, he has gained experience and insights from a variety of roles
spanning the full project life-cycle and numerous technologies. Michael is particularly experienced in web technologies
and building high performance databases. In addition to his experience in the technology industry, Michael has earned
equal recognition and renown as an award-winning professional magician and mentalist. This pursuit has earned him a
unique perspective on problem solving, human psychology, and communication.
When not on the road speaking, coaching, or performing, Michael can be found exploring the mountains of Colorado
on two wheels, jumping out of perfectly good airplanes, or deep under water exploring shipwrecks and reefs.
About The Moderator
Brittany went to Emmanuel College, where she majored in Writing, Editing, and Publishing and minored in Marketing,
Psychology, and Communications. She now works with Aggregage as an assistant editor and webinar host on sites
including CTO Universe, Product Management Today, and Connected Health Pulse.
4
The Six Principles of
Persuasion
Presented By
Michael Carducci
@MichaelCarducci
michael@nofluffjuststuff.com
5
My
Background
There is a Science
to Persuasion.
“15% of one’s financial success is due to one’s
technical knowledge, and 85% is due to human
engineering and the ability to lead people”
Carnegie Institute
8
Leadership is a Skill
9
Persuasion is a Skill
It’s not enough to have a good case…
Success goes to those
who can make their good
case well.
Make Your
Case
Optimally
• Given two options should you present the more costly
or less costly first?
• Is it better to tell management what they will save or
what they will lose?
• If you have a new piece of information, when should
you mention it is new?
• If your idea has both strengths and weaknesses, when
should you present the weaknesses?
• If someone praises you, what is the most effective thing
you can do after you have said “Thank you”
• If you want someone to cooperate with you, what is the
single most productive thing you can do before you try
to influence them?
The goal is not to change
opinions
The goal is to affect
behavior
My Guarantee
• At work
• With friends
• Neighbors
• Family
• Your kids
Real Skills You Can
Use Immediately
6 Principles of Influence
12 tips for building consensus and
Universal Principles of Influence
The Law of Reciprocation
principle of Influence #1
The Law of Reciprocation
I am obligated to give back to you the form of
behavior that you first give to me
Christmas Card Study
Is This Ethical?
23
Future obligation for
repayment of favors gives
a group a tremendous
competitive advantage.
Don’t fumble this
25
“Thank You!”
“Don’t mention it”
“Anytime”
“Just doing my job”
You Blew It…
What You Should Say…
That’s right…
and now you
OWE ME ONE!
What You Should Say…
Absolutely! I know that if
the situation were reversed,
you’d do the same for me.
This is not quid pro quo!
Reciprocity in Action – Leading Teams
The Three Giving Languages
TIME PURPOSE GIFTS
The Dark Side of Reciprocity…
Reciprocity in Action – Influencing Superiors
Giving to Superiors
LOYALTY GIVE CREDIT HAVE THEIR BACK
Reciprocity works in
negotiations too!
38
Would you volunteer?
17%
83%
Yes No
39
Would you volunteer? 50% 50%
Yes No
Always start with a larger
request.
How often do we do the
opposite?
Give them a chance to
say YES
If they say yes…
If they say no…
You still have a more moderate request to retreat to.
Do this right away!
“If you retreat from the
situation, you lose. If you retreat
in the situation, you win.”
Robert Cialdini
Begin in a friendly wayBuilding Consensus -
Pro Tips
Get the other person
saying “Yes”
immediately
Building Consensus -
Pro Tips
The Dark Side of Yes, Yes, Yes…
We are motivated by Scarcity
Principle of influence # 2
Scarcity
People want more of what they can have less
of.
We See this
Everywhere
We See this Everywhere
Avoid negative Scarcity
When you present your idea…
You need to explain what it is about this that they
can’t get anywhere else.
Tell them what
they want to
hear!
Managers weigh
information about
potential losses more
heavily than information
about potential gains
Scarcity works with
information too
Dramatize your IdeasBuilding Consensus -
Pro Tips
Consensus
principle of Influence #3
Consensus (a.k.a Social Proof)
People are more likely to say yes when they see
other people doing the same thing
Fear: Why Good
Ideas Get Rejected
Building your case around consensus
DATA TESTIMONIALS WHITE PAPERS CASE STUDIES
Listen to other ideas -
don’t contradict
Building Consensus -
Pro Tips
Consistency
principle of Influence #4
Consistency
People live up to what they write down
Appeal to Nobler
Motives
Building Consensus -
Pro Tips
Authority
principle of Influence #5
Authority
If an expert says it, it must be true
The Milgram Experiment
You are the expert!
Establishing Credibility
Your background/resume
Your experience that
you’re drawing on to
make this
recommendation
Your trustworthiness
72
How do you show
trustworthiness if they
don’t know you?
Lead with a weakness in
your case.
Establishes you as knowledgeable
enough about the pros and cons
and
honest enough to bring
the cons to the surface
Being Liked
principle of Influence #6
Being Liked
People prefer to say “yes” to those they know
and like.
What Makes People Like Us
SIMILARITIES COMPLIMENTS COOPERATIVE EFFORTS
You Can’t Win an
Argument
A PERSON CONVINCED AGAINST
THEIR WILL, WILL BE OF THE
SAME OPINION STILL.
Dale Carnegie
Don’t Argue & CriticizeBuilding Consensus -
Pro Tips
Try to honestly see
things from the other
person’s perspective
Building Consensus -
Pro Tips
Admit when you’re
wrong
Building Consensus -
Pro Tips
Be a good listenerBuilding Consensus -
Pro Tips
Let go of Ego
Let others do most of the
talking
Let the other person feel
the idea is theirs
Make Your
Case
Optimally
• Given two options should you present the more costly
or less costly first?
• Is it better to tell management what they will save or
what they will lose?
• If you have a new piece of information, when should
you mention it is new?
• If your idea has both strengths and weaknesses, when
should you present the weaknesses?
• If someone praises you, what is the most effective thing
you can do after you have said “Thank you”
• If you want someone to cooperate with you, what is the
single most productive thing you can do before you try
to influence them?
Recommended Reading
References
Real Skills You Can
Use Immediately
I made a guarantee…
TechLeaderSummit.io/influence
91
Thank You
92
Q&A
Brittany Shear
With: Moderated by:
CTO, Mago:Tech
Linkedin page: michaelcarduccimagic/
Twitter ID: @MichaelCarducci
Email: michael@nofluffjuststuff.com
Website: mago.co
Michael Carducci
Assistant Editor, Aggregage
Linkedin page: cto-universe/
Twitter ID: @CTOUniverse
Email: brittany.shear@aggregage.com
Website: CTOUniverse.com
www.ctouniverse.com/webinar-series/cto-universe-leadership-series/

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CTO Universe Leadership Series: The Six Principles of Persuasion