1. 28/11/2011
INTERNAL USE ONLY
Workshop
for
O&M Contract Managers
1 © Wärtsilä
Operations Excellence
Agenda – Day 1
• 0830 – 0930 Introduction – knowing each others
• 0930 – 0945 Program objective
• 0945 – 1030 Values, Customer Focus
• 1030 – 1045 Tea Break
• 1045 – 1300 Managing Deliverance
• 1300 – 1345 Lunch Break
• 1345 – 1445 Continue Managing Deliverance
• 1445 – 1500 Tea Break
• 1500 – 1800 Achieving Operation Excellence
INTERNAL USE ONLY
2 © Wärtsilä
Operations Excellence
Agenda – Day 2
• 0900 – 1030 Problem solving technique
• 1030 – 1045 Tea Break
• 1045 – 1300 Problem solving technique Continue
• 1300 – 1345 Lunch Break
• 1345 – 1445 Problem solving technique – Continue
• 1445 – 1500 Tea Break
• 1500 – 1800 5-S
INTERNAL USE ONLY
3 © Wärtsilä
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2. 28/11/2011
Operations Excellence
Introduction
• Name
• Site
• Technical Qualification
• Experience ( Non-Wartsila & Wartsila)
• Family details
• Some Unique things about one self ( Beliefs, Values, Character,
definition of self etc.etc.)
• Expectation from this program
INTERNAL USE ONLY
4 © Wärtsilä
Operations Excellence
Learning - How Manager learns?
Interaction
(Relationship) On Job/hands-
30% on Experience
and Hard
Knock
50%
Training and
Education
20%
INTERNAL USE ONLY
5 © Wärtsilä
Operations Excellence
Deliverance is driven and effected by three main resources
Customer
" Ensure you deliver what your customers want , not what you think they
want.”
Process
" Look at your processes from the outside in, what do the customers see,
with understanding you can add value for them through the process”
Employee
" People create results. Involving every one is essential to deliverance.
Provide your employees with the information and resources to deliver what
your customers want. Every one has something to offer !!”
INTERNAL USE ONLY
6 © Wärtsilä
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3. 28/11/2011
Operations Excellence
What you achieve this year is just
this year result.
How you achieved the results is the
future of your enterprise.
INTERNAL USE ONLY
7 © Wärtsilä
Wärtsilä’s Mission & Vision
Mission
• We provide life cycle power solutions to enhance the business of
our customers, while creating better technologies that benefit both
the customers and the environment.
Vision
• We will be the most valued business partner of all our customers.
INTERNAL USE ONLY
8 / 12 © Wärtsilä 1 July 2011 Services Strategy 2011 / Markus M Mäkelä Doc.ID: Revision: Status:
Operations Excellence
Operations Excellence
Where are we ?
Are we consistent in meeting our customer’s expectations.
Are we confident of achieving what we plan, every time ?
Do we plan all our activities ?
Do our services delight our customers consistently ?
Are we in control ?
INTERNAL USE ONLY
9 © Wärtsilä
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4. 28/11/2011
Operations Excellence
Operations Excellence
Vision Deployment
Operations Excellence program is a step towards working
out answers to these questions and contributing in
deployment of Wartsila vision through this training &
implementation.
INTERNAL USE ONLY
10 © Wärtsilä
Operations Excellence Operational Excellence
Program Methodology
A combination of :
Lectures
Case studies/discussions
Interactive sessions
Sharing of experiences
INTERNAL USE ONLY
11 © Wärtsilä
GROUND RULES FOR EFFECTIVE TEAM WORK
Give everyone an equal
We are all equal in a chance to speak
circle
Each one’s truth
is Listen Deeply
a truth
Adhere to time
schedule given Don’t take phone
calls
Ask questions for understanding
and not to challenge
INTERNAL USE ONLY
12 © Wärtsilä
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