Business Systems specialises in voice and speech technology solutions and today ranks as the UK’s most experienced independent provider with expertise covering:- systems design, implementation and ongoing service delivery and support. Our solutions range from, basic ‘call recording’ through to 'market and trading surveillance', ‘quality monitoring’, ‘voice analytics’, and ‘workforce management’ tools. With an ever increasing degree of technical complexity comes the need for expert advice and competence to design and build systems that meet customers’ objectives and budgets. We deliver independent advice and ‘open’ systems design using on-premise equipment or hosted technology for home worker and mobile environments.

1. Copyright Business Systems UK Limited 2010
Call Recording &
Workforce Optimisation

2. Copyright Business Systems UK Limited 2010
About Us
UK’s leading specialist provider of voice & speech technology
– Service-led: 24x7 Support, Guaranteed SLA’s
– Products:
Founded in 1988
– HQ near Heathrow & Offices in London & Scotland
Accredited and Certified
– ISO 9001, Prince II
Platform and technology expertise
– Telephony, TDM & VoIP
– Data/CTI
– Storage:
– Networks

3. Copyright Business Systems UK Limited 2010
Clients Include:
SAGA

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Why Record Calls?
Customer Experience Management
 Business intelligence
 Insight to customer & process issues
 Interaction analytics, service trends
Quality Monitoring
 Evaluate calls
 Identify training needs
 Improve performance

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Why Record Calls?
Protection
 Verify facts
 Resolve disputes
Compliance
 Meet legal requirements
 Keep irrefutable records
 Use voice files as client records

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What else do we do?
Contact Centre Applications
 Quality Monitoring
 Workforce Management
 Performance Management
 Speech & Text Analytics
 Real Time Optimisation
 Voice Biometrics
 Customer Feedback

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What else do we do?
Professional Services
 Service & Support Contracts
 Fully Managed Services
 Consultancy
 Training
 Health Checks & Call Outs
 Overseas Support
 Relocation, Expansion & Downsizing
 System Upgrades

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What do our customers say?
“The Business Systems team have been very responsive
throughout the whole process; the training given was
focussed, accessible and delivered what we wanted. It is
vital to us to have specialists behind us who know this
technology and how to make it work for us…”
Ryan Davies, Operations Contact Centre Manager,
Wessex Water
Quality
Monitoring
Speech
Analytics
Call
Recordin
g
Training &
Support

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What do our customers say?
“This project was one of the most seamless I have
experienced , with no slippage, all the critical timelines
met and the team at Business Systems very responsive
to our needs. The training provided was a real eye
opener, in terms of understanding the system’s
capabilities and what it could deliver for us.”
Mick Larkin, Head of Operations, Equity Insurance
Group
Quality
Monitoring
Speech
Analytics
Call
Recordin
g
Training &
Support

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What do our customers say?
“The mentoring programme delivered by Business
Systems was really beneficial, providing onsite
support on a regular basis and it was great to have
someone who knew the system that we could
bounce ideas off. The provision of an analytical
framework was also useful in terms of getting our
people to really understand how they approach a
problem, think through it and drive positive
change.”
Lee Hancock, Operations Analyst, Experian
Quality
Monitoring
Speech
Analytics
Call
Recordin
g
Training &
Support

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What do our customers say?
“Business Systems was an organisation we could
work with, they weren’t restricted to selling us a
single product but focussed on understanding our
business and helping us choose the product which
would work best for us. We wanted a capable
partner with plenty of experience in complex
integrations…”
Julian Bond, Head of ICT, Hillarys
Quality
Monitoring
Speech
Analytics
Call
Recordin
g
Training &
Support

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What do our customers say?
“We chose Business Systems because they have an
excellent pedigree in this market; a project of this
nature requires in-depth knowledge and long-term
commitment from the systems integrator to be
successful and this is what they provide. Their
‘managed-service’ model gives us enormous flexibility
allowing us to expand and contract without huge
expenditure.”
Alan Linter, IT Planning & Projects Director, Capita
Quality
Monitoring
Speech
Analytics
Call
Recordin
g
Training &
Support