Professional Services within Business Systems underpins and supports every customer engagement and hardware or software deployment we embark on. With over 60% of the companies personnel residing in this division and a 24 hour service facility with 365 day support capability we are committed to providing the best value for money professional servicing in the industry.
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Professional services overview for
1. an introduction to…
Business Systems Professional Services
Insight into factors for
consideration prior to
selecting a call recording
maintenance provider or contract
Copyright Business Systems UK Limited 2011
2. Technical Services
• Project Management Team
• Pre Sales Technical Consultants Professional
Services
• Application Development Team
• Customer Service Centre
Customer Support
•Technical Support Engineers (Tier 1 -3) Implementation & Support
• Systems Trainer
Training &
• Business Solutions Consultant Consultancy
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011
3. Key Facts
Certified by Major Recording Manufacturers
Proven 24 x 7 x 365 Support Capability
All Technical Personnel are direct Employees
£500,000+ Spares Holding
Full UK Coverage
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011
4. Support for Mission Critical
Recording Implementations
Fully project managed implementation
On-site continuous 24/7 coverage available
Working hours (Mon- Fri) package
Add-on modules for additional hours/days to suit
Choice of response times
Access to fully qualified service centre telephone operatives
Dedicated London and Scottish based Service Office
Full UK Coverage via network of satellite offices
Dedicated Account Manager
VIP priority access to specific service areas
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011
5. Support for Non Critical
Recording Environments
Fully project managed implementation
Working hours (Mon- Fri) package
Add-on modules for additional hours/days to suit
Pay per call out option
Choice of response times
Access to fully qualified service centre telephone operatives
Dedicated London and Scottish based Service Office
Full UK Coverage via network of satellite office
Dedicated Account Manager
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011
6. 4 Levels of Support
2 3
Field Service Engineers Technical Specialists
Arrives with full information Additional on line support
Specialist VR engineer Offers both in house and field
High calibre of training & experience support
Familiar with industry sector High expertise in VR industry
Excellent PC skills, MS, SQL High level of PC & applications skills
Direct link to manufactures design
level
High level of product expertise
1 4
Customer Service Centre R & D Monitoring
Focal point for all Customer requests Specialist product enhancement &
Case Monitoring development
Automatic Case Escalation Technical Specialists &
Full access to Customer Database manufacturer R&D liaison
SLA Monitoring Regular progress reports to
customers
Implement appropriate solution
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011
7. Fully Managed Service
CR & QM provided at your premises with reduced responsibilities
–Monthly or quarterly bill for services
Recorder fully maintained on your behalf
–Business Systems owns the responsibility for the system
Latest Technology
–Business Systems will proactively upgrade the solution
Flexibility
–Can easily contract or expand with business requirements
High Availability service
–Business Systems is capable of monitoring all sites 24/7
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011
8. Frequently Asked Questions
Will Business Systems service & maintain our system, if we don’t buy it
from you?
–Yes assuming it’s one of the brands we support
Can Business Systems maintain our system if it has reached ‘End of
Life’ (EOL) from the manufacturer?
–In most cases yes – our standard policy is to support systems for 3 years
beyond manufacturers EOL dates along with spare parts holding for all systems
ex-stock
Will Business Systems take over maintenance of our system if it is
currently experiencing faults?
–Yes we will provide a systems health check so we both understand the state of
your system & arrange necessary corrective work
Will Business Systems subcontract our maintenance to a 3rd party?
–No, Business Systems use all their own staff
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011
9. Manufacturers & Accreditations
NICE Systems - NICE operate a non-exclusive distribution policy
throughout EMEA & Business Systems hold a leading position;
2006/07 - EMEA - Outstanding Growth Award
2005 - 1st Diamond Status Award
2004 - 1st Platinum Status Award
2002 - 1st Global NASP Award
2000 - EMEA - Distributor of the Millennium
1998 - EMEA - Golden Distributor
1997-95 - EMEA - Distributor of the Year
Red Box Recorders – Business Systems is a premier channel partner,
representing the full Red Box Recorder range in the UK
Verint - Business Systems has been selected as an exclusive service
provider for the Verint Audiolog range throughout the UK
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011
10. Progression Steps…
Let’s
0800 458 2988
www.businesssystemsuk.co.uk
Talk !
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011