15 reasons why you should consider hosted WFM Brought to you by Business Systems, this paper identifies what's driving hosted WFM uptake. Identifying financial, operational and technical considerations it provides an overview of organisations which naturally align to the hosted model.

1. BUSINESS SYSTEMS BEST
PRACTICE GUIDE...
15 Reasons why you should consider hosted WFM
Whitepaper brought to you by Business Systems (UK) Ltd
W. www.businesssystemsuk.com
@BSLHQ

2. Have you ever
wondered...
What the driver is behind hosted
Workforce Management (WFM)
uptake?
W. www.businesssystemsuk.com
@BSLHQ

3. With financial, operational and
technical considerations…Which
organisations naturally align to
the hosted model?
W. www.businesssystemsuk.com
@BSLHQ

4. WHITE PAPER – 15 Reasons why you should consider
hosted WFM
15 REASONS WHY YOU SHOULD CONSIDER HOSTED WORKFORCE
MANAGEMENT
White Paper brought to you by Business Systems (UK) Ltd
Available for download on our website >
This latest industry white paper uncovers what's driving hosted Workforce
Management (WFM) uptake. Identifying financial, operational and
technical considerations it provides an overview of organisations who
naturally align to the hosted model.
Dispelling some common misconceptions and introducing the concept of
how a managed service approach could work using hosted WFM, this
paper identifies how the technology is becoming increasingly accessible to
organisations regardless of size.
Incorporating key industry stats, the paper addresses how more flexible
demand planning can be rolled out at reduced cost with a hosted model.
Providing best practice procurement tips, it is an invaluable guide to any
company currently considering whether or not to invest in hosted WFM.
Content Covers:
- How to improve budgeting & forecasting capabilities with usage based charging
- Financial viability for WFM first-timers
- Remote agent and lifestyle scheduling options
White paper commissioned by Business Systems UK Ltd.
For more information please email
marketing@businesssystemsuk.com or call 0800 458 2988.
W. www.businesssystemsuk.com
@BSLHQ
Who should be reading this paper?:
- WFM & Resource Planning Specialists
- Heads of Contact Centres & Operational Managers
- IT & Procurement teams within contact centres or service & support / helpdesk environments