Case Study: O2/Telefonica Transitions From CA eHealth® to CA Performance Management for Modern Network Operations Dashboards, Reporting and Differentiated SDN Service Offerings

Case Study: O2/Telefonica Transitions From
CA eHealth® to CA Performance Management for
Modern Network Operations Dashboards, Reporting
and Differentiated SDN Service Offerings
Gary Williams
DO2T23S
CA AGILE OPERATIONS
Product Manager – CAPM & Gateway SDN
Telefonica UK Limited

2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
© 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type
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Abstract
O2/Telefonica is launching their SD-WAN offering to the market this year built using the
Network Operations and Analytics platform from CA. After a successful CA eHealth to
CA Performance Management upgrade, they now have the capability to define their
customer SD-WAN offering thanks to modern network performance monitoring from CA.
In this session, learn how one of the largest UK telecommunications providers
transitioned to a modern network monitoring platform that delivers fast and intuitive
network operations insights, capacity planning and high scale and future proofs their
next-gen SDN initiatives to competitively win the digital marketplace.
Gary
Williams
Telefonica UK
Product Manager -
OSS Tools &
Gateway SDN

Agenda
CA EHEALTH TO CA PERFORMANCE MANAGEMENT TRANSITION
CA PERFORMANCE MANAGEMENT FOR IMPROVED CUSTOMER EXPERIENCE
NETOPS FROM CA FOR SDN AND SD-WAN INITIATIVES
1
2
3

Background
▪ Telefonica UK – O2 Mobile Brand
– National Managed Service Provider
– Enterprise communication services – National in U.K. – Worldwide - Telefonica
▪ Mobile – O2 Brand - 30 million customers – 4G to 98%
▪ Managed WAN, LAN, & UC
▪ Managed WiFi – 15,000 hotspots
▪ WAN’s ranging from 20 to 2000 sites per customer
▪ 10,000’s devices monitored
▪ Existing CA Spectrum, Netflow (NFA) & eHealth user
▪ Multiple management tools.
5

Explore the O2 Gateway Ecosystem
7 #CAWORLD #NOBARRIERS COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED

Challenges
▪ No customer monitoring portal
▪ OSS team resources
▪ Multiple tools
▪ Separate reports for CA eHealth, CA Spectrum and CA Network
Flow Analysis
▪ Service Manager’s level of effort to build monthly reports
▪ Improving the customer experience.

Pitfalls of Multiple Tool Sets
▪ Level of effort
▪ No integration
▪ Time consuming to correlate
▪ Very skilled resources to operate all tools
▪ Reporting – multiple reports 
▪ No end-to-end service reporting.

CA Network Flow
Analysis
• Infrastructure management
• Capacity management
• Alerting
• O2 Customer monitoring Portal
• Monitoring and reporting service tiers (Availability, Capacity, Usage,
Applications, Performance)
• SNMP, NETFLOW, IPSLA & NBAR 2 visibility/Reporting via dashboards
• Multiple metrics
• Near real time monitor and reporting
• Reports on the fly, last hour to last 12 months
• Automated reports with email delivery
• Application and network traffic analysis
• Trending and usage analysis
Landing
App Store
Performance Center
Customer Portal
CA Spectrum
NetOps Portal
Customers
Netflow Collector
Building Enhanced Solution to Address Customer
Needs

CA eHealth to CA Performance Management –
Planning
▪ Building your CA eHealth to CA Performance Management landscape
– Customers
– Number of devices
– Contractual commitments
– WAN renewals
– Customers expectation of the service
– Current relations
– Prepare a priority list
– Device and interface naming conventions – make them meaningful
▪ Create migration plan.

Planning for CA Performance Management
▪ Develop some options - keep it simple
– Availability
– Capacity
– Usage – talkers/listeners
– Bandwidth discovery
– Application discovery
– Performance
▪ SD-WAN
– Cisco IWAN – PFR reporting
– Cisco Viptela.

Creating Flexible Dashboards/Options to Address Customers Needs
SNMP SNMP SNMP
NETFLOW NETFLOW NETFLOW
AVC
(NBAR2)
IPSLA
STANDARD - ENTERPRISE
(Essential + Netflow Top
Talkers, listeners, TOS)
Option 1
(Standard +
Applications)
Option 2
(Standard +
Performance)
CA eHealth Replacement Advanced
SNMP
NETFLOW
AVC
(NBAR2)
IPSLA
Option 3
(all tiers)
SNMP
ESSENTIAL - WIFI
(Capacity, Availability
Management
Bandwidth discovery)
Basic
CA PERFORMANCE MANAGEMENT

A unified solution for multiple services
CA Performance
Management
dashboards
• Availability
• Capacity
• Bandwidth discovery
• Talkers/Listeners
• Applications
• Performance
CA
Performance
Management

Digital Operational Analytics
Network
Automation
Network Experience
Analytics
Network Root
Cause Analytics
NETWORK OPERATIONS PLATFORM
(NetOps Portal, Business Intelligence Dashboards & Reports, OpenAPI)
In Context Diagnostics / Relationships / Flexible Data Model
Network
Discovery and
Fault Management
SNMP
Flow
Packet
Non-SNMP
SDN/NFV
Integration
with Software-
defined
Controller &
Orchestration
CA & 3rd Party DataCA & 3rd Party Data CA & 3rd Party Data
Topology
Logs
Metrics
The Target: A Flexible and Scalable Solution

Control & Flexibility
▪ Multi-tenant – A True Service Provider Solution
▪ Scalable
▪ Modular tool sets
▪ Mix and match service options and dashboards per customer
▪ Modify dashboards on the fly
▪ Regional/group views
▪ Customer and internal teams independent views
▪ Test new dashboards internally before releasing to customer
▪ Role based access and visibility.

MWAN
SNMP
NFA
IPSLA
MWAN
Application
NBAR
MWAN
IWAN
(PFR)
MWAN
SD-WAN
Viptela
Consistent Customer Experience from WAN to
SD-WAN with CA Performance Management
CA PERFORMANCE MANAGEMENT

Summary
▪ Improved transparency & relationship with customers
▪ Enhanced value of the service
▪ Reduced level of effort to resolve issues
▪ Improved customer satisfaction levels – CSAT
▪ Competitive differentiator
▪ A service customers could see – visibility through 1 portal
▪ Self service – improved reporting, level of effort and efficiencies
▪ Improved perception of the service
▪ Service assurance and peace of mind.

Questions?

Stay connected at communities.ca.com
Thank you.

DevOps:
Agile Operations
For more information on DevOps: Agile Operations,
please visit: http://cainc.to/CAW17-AO

Case Study: O2/Telefonica Transitions From CA eHealth® to CA Performance Management for Modern Network Operations Dashboards, Reporting and Differentiated SDN Service Offerings

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Case Study: O2/Telefonica Transitions From CA eHealth® to CA Performance Management for Modern Network Operations Dashboards, Reporting and Differentiated SDN Service Offerings