5 Takeaways from the 2015 IAOP World Summit

1. 5 Takeaways from the IAOP Outsourcing World
Summit
1

2. “We need to be open to ‘unlearning’ and being
open to change.”
“Organizations must
unlearn obsolete
practices and old ways of
doing business in order to
seize tomorrow’s
opportunities.”
Jack Uldrich
Global futurist and best-selling author
2

3. Principles of Collaborative Problem Solving
Buyers and providers need to be consciously aware of these 5 principles of
collaborative problem solving
3/6/2015 3
• Co-ownership – no placing blame
• Transparency – be transparent about all
relevant information
• Seek solutions that work for both
partners – win/win
• Actively protect each other’s commercial
interests
• Ensure people behave appropriately – or
replace them
Based on research from:
Mary Lacity, COP University of Missouri
Leslie Willcocks, COP London School of Economics
John Hindle, Founding principle, Knowledge Capital Partners

4. Impact Sourcing
“Providing lower-cost skilled BPO workers while bringing new opportunities
and raising the economic status for disadvantaged communities.”
3/6/2015 4

5. Survive vs. Thrive
“Outsourcing was, at one
time, about cost reduction.
But that has changed.
Companies don’t survive
on cost reduction, they
thrive on topline growth.”
Atul Vashistha, COP
CEO, Neo Group
5

6. 6
“Get a reverse mentor – learn from someone
younger than you.”
Jack Uldrich, Global futurist and best-selling author