2020 will be remembered as a somber year when the world changed, right in front of our eyes – week to week, month to month and lockdowns to unlocking. The BPO industry’s response was rapid and the collaboration of various public, private and governmental players was nothing short of noteworthy. It is also the year when South Africa ranked 2nd most favoured offshore destinations of the year. As we come back slowly to the new normal, we need a winning strategy to take us to the next level of service delivery for clients across the world. This will have to be a strategy of taking the South Africa customer experience ‘to the world’ while the world cannot visit (fully) due to the pandemic. This is OUR time.

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2. From COVID Crisis to the New Normal.
From Favoured Destination to Winning Businesses.
A Journey awaits South Africa.
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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u
Neek

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1. Please go to menti.com
2. And Enter code 74 70 82 0
3. or click link in the chat by Sharon
4. https://www.menti.com/fn8sy69z41

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StRuCtUrE
EXPECTATIONS
Sharon🙏

9. 15th MARCH 2020
“No Need to come to the call
centre from tomorrow”
Will I get paid?
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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10. The Call Centre
People!
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
HELLO !! The WORK FROM HOME
TOOLKIT!
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11. ©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
Me
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12. COVID19
PANDEMIC
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ] 12

13. CUSTOMERS & CLIENTS
DIGITAL & CLOUD & CHANNELS
SYSTEMS & TECHNOLOGY
LET’S MAKES AN IMPACT
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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DO YOU MISS THE CALL CENTRES?

17. ©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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The Friends
Chairs
Smells!!
The Hustle
The Bustle
The cafeteria
The TL!!

18. ©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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PRE
2020
Call centre
SKILLS

20. Don’t Just
SURVIVE
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ] 20
THRIVE

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1. Create a LinkedIn Profile.
2. Join CCMG LinkedIn Group-3683278
3. Ask 10 others to join. NICELY! 
4. Share a success story with the group.
5. If you don’t have a success STORY…then
CREATE ONE….
NEXT steps?
TINY
ACTIONS

22. REMEMBER
THE THREE
Zebra ‘S’s
Type them in Chat Box Please 🙏
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23. ©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ] 23

24. ©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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