Knowing me, knowing you: knowledge management is something we all can do
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Are you a cheerleader for knowledge management in your organisation? Do you engage in any knowledge management activities currently? You might be surprised to hear that you probably already are without realising! Knowvember is a national campaign to inspire, encourage and support information and knowledge professionals working in the health sector to undertake knowledge management activities during the month of November. This session will expand on the Knowvember campaign – what we have done so far in 2018 and what we will do for the rest of the year.
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Knowing me, knowing you: knowledge management is something we all can do
- 1. © The King's Fund 2018 Knowing me, knowing you: knowledge management is something we all can do Hong-Anh Nguyen Information Centre Manager, The King’s Fund
- 2. © The King's Fund 2018 Knowledge management: have you done it?
- 3. © The King's Fund 2018 Knowledge management: what is it?
- 4. © The King's Fund 2018 Connecting people to knowledge and evidence
- 5. © The King's Fund 2018© The King's Fund 2018 Connecting people knowledge and evidence Current awareness Tailored information products Project planning Project wash up Project evaluation
- 6. © The King's Fund 2018 Connecting people to corporate knowledge
- 7. © The King's Fund 2018© The King's Fund 2018 Connecting people to corporate knowledge Handovers Rapid on- boarding Mapping knowledge assets
- 8. © The King's Fund 2018 Helping people keep up to date
- 9. © The King's Fund 2018© The King's Fund 2018 Helping people keep up to date Current awareness Tailored information products Policy briefings
- 10. © The King's Fund 2018 Connecting people to people
- 11. © The King's Fund 2018© The King's Fund 2018 Connecting people to people Repositories Yammer Lunch and learn Randomised coffee trials Knowledge cafes
- 12. © The King's Fund 2018 Sharing learning
- 13. © The King's Fund 2018© The King's Fund 2018 Sharing learning Handovers Rapid on- boarding Project planning Project wash up Project evaluation
- 14. © The King's Fund 2018 Collegiate working
- 15. © The King's Fund 2018© The King's Fund 2018 Collegiate working Contributing local information to national electronic resources Facilitating distributed authorship
- 16. © The King's Fund 2018 Please sir, can I have more (knowledge management)?
- 17. © The King's Fund 2018© The King's Fund 2018 Knowledge management toolkit
- 18. © The King's Fund 2018© The King's Fund 2018 Knowledge management stories
- 19. © The King's Fund 2018© The King's Fund 2018 Knowledge mobilisation postcards
- 20. © The King's Fund 2018© The King's Fund 2018
- 21. © The King's Fund 2018© The King's Fund 2018 Pledges
- 22. © The King's Fund 2018© The King's Fund 2018 Join the Thunderclap
- 23. © The King's Fund 2018© The King's Fund 2018 Join the conversation #knowvember18 @kfh_knowvember #ukmedlibs 16 October 2018
- 24. © The King's Fund 2018© The King's Fund 2018 Showcase events Exeter 5 September London 12 September Leeds 13 September Leicester 18 September http://kfh.libraryservices.nhs.uk/knowvember/
- 25. © The King's Fund 2018 Knowledge management: have you done it?
- 26. © The King's Fund 2018© The King's Fund 2018 Thank you! @DeweyDecibelle ha.nguyen@kingsfund.org.uk
Notas del editor
- Ask for show of hands
- Over to the audience – what do you think knowledge management is? What comes to mind?
- Current awareness KF library service produces four external bulletins Internal tailored bulletins started a few years ago These responded to different information needs internally External information bulletins were not being used as primary source of information – staff already knew this, it was part of their job to keep on top of policy and research developments Internal bulletins were responding to a need for information which didn't fall into these areas e.g. serendipitous bumping into information (Lucky Dip), different kinds of information (Polling Bonanza) or short-term monitoring (ACO Evidence Scan) Tailored information products Could be as simple as a page on your intranet which pulls together all the links to useful databases etc Project processes What extra value can you get out of a project? The project lifecycle can outlive the project via lessons learned and knowledge gained over the course of a project What mistakes can we avoid in future? What can we do better or what processes can be carried over to future projects?
- Knowledge assets – also known as a knowledge audit Do we know who owns what in the organisation? Do we know where this information lives? Helps orgs and people to conceptualise how this knowledge supports org aims and objectives Handovers We use a OneNote document to detail all of our processes Means that new starters have a reference point after induction Means that no-one activity is tied to a member of the team – in theory anyone should be able to carry out any of our activities In reviewing it, we also rethink the process to and gives us a change to re-evaluate
- KM doesn’t have to take place in LIS teams! Devolved responsibility for this at KF: External landscape briefing (Policy team) Explain what this is Produced for planning meeting Provides the external policy and political context for decisions made about future research projects Daily Digest (Press and Public Affairs team) An example of how the library service has supported others to deliver KM activities Supported PPA team with use of RSS feeds for monitoring news, designed templates for emails and help with building the subscriber list
- The King’s Fund started using Yammer a few years ago Used to connect people across different teams and directorates To share and promote projects, initiatives or external information Policy landscape note – before Yammer would have only been circulated to meeting attendees We use lunch & learn sessions at the Fund for CPD and all staff are encouraged to offer up sessions in relation to their skills Chairing meetings Experience of being a Chief Exec at an NHS Trust Talking to the press Searching skills and accessing e-resources Catering for large crowds at Christmas Randomised coffee trials / coffee roulette Suggested by a colleague who used to work at the DH A way of getting to know colleagues better and in a more informal way Can help to ‘lubricate’ cross-Fund working
- Handovers are the key point when most people carry out knowledge retention and transfer Particularly for when members of staff leave But also when staff are absent Rapid on-boarding How do we ensure a smooth and efficient experience for new starters to enable them to start their work as quickly as possible? Involves planning and understanding of what the key information and knowledge is Library inductions are a chance for us To meet new staff members Promote our services (so that they can in turn promote us too) Highlight how we can support their work
- Contributing information to national electronic resources Thinking more widely outside of your organisation Colleagues and users at a regional or national level KF bundle in their library database with DH library data and this is available via HMIC Making evidence to support policy making, management and commissioning available at a national level within the NHS Facilitating distributed authorship We support the use of a reference manager which has collaborative working capabilities
- Intro to the resources available on the Knowledge for Healthcare website
- Toolkit is a one-stop shop for any professional working in health libraries Inspire and illustrate how KM can support delivery of high-quality care
- Case studies from librarians in NHS trusts around the country Each illustrates: How initiative came about What the need was What was done How did it help
- Quick guide and aide memoir on eleven KM techniques All eleven are techniques that encourage learning before, during and after everything they do Postcards are downloadable from KfH website
- Aims of Knowvember: To inspire knowledge management during November Another way in which libraries can contribute towards the delivery of high-quality care Highlight and showcase how libraries can mobilise evidence and organisational knowledge
- Browse our Padlet wall for inspiration See what other people are pledging to do during Knowvember
- Thunderclap will send out one tweet simultaneously on 1st November Aims to amplify and promote our message and encourage people to find out more
- Ask for show of hands again