CILIP Ireland Open Day 2019 Heather Semple, Head of Library and Information Services, The Law Society of Northern Ireland

1. Future-proofing library services
at the Law Society of Northern Ireland
Heather Semple, Librarian

2. Mission statement:
To anticipate and satisfy the information
requirements of existing and potential users
through the provision of a relevant,
professional and specialised library and
information service for the Society’s members

3. Visibility
• Annual Report to Society’s Council
• Statistics and KPIs
• Key deliverables in-year
• Member of SMT
• Branding

4. Visibility

5. Skillset deployment
• Legislative consolidations
• Organisational knowledge management
• ISO Co-ordinator
• Legal editor
• Practice management advice

6. Service development and service experience
• Publishing and e-publishing
• Training and legal information literacy
• Consumer satisfaction

7. Champions

8. Challenges
• External drivers eg. GDPR

9. Challenges

10. Challenges

11. Thank you