Nonprofit Technology Trends Roundtable 2021
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Join four Community IT Innovators executive experts for an “ask the experts” discussion. Hear about nonprofit technology trends we expect to deliver new impact this year. Community IT Innovators’ CTO and cybersecurity expert Matt Eshleman covers emerging threats and the security measures to counter them, and discusses how to determine the real risks to your organization and the return on your nonprofit’s investment in security. He also touches on cybersecurity training for your staff, and emerging security concerns for online collaboration and remote workers. Does your organization need a cybersecurity assessment or cybersecurity insurance? Find out! Community IT has worked with several clients this past year on implementation of nonprofit tech projects that impacted the entire organization, and required engaged change management from leadership. Our Chief Operating Officer, Johanny Torrico, discusses our work with implementation of large multi-stakeholder tech projects, and the tools available to assist in successful tech transitions. Do you have a major tech project coming up? Cloud computing trends and platforms such as Office365 for nonprofits, Microsoft Teams, and SharePoint will continue to be important in 2021. Our clients are using cloud-based tech to transform their productivity, remote work, and file sharing while lowering costs. Director of IT Consulting Steve Longenecker presents insights from his experience with cloud computing implementations and trouble-shooting. Remote work specifically has put new pressure on cloud solutions to deliver for productivity – is your team utilizing the tools that you have? Do you need to learn about new tools? We also address seven up and coming technologies to watch, innovations to embrace, and technology management basics for any nonprofit operating in 2021. CEO Johan Hammerstrom moderates the discussion, drawing on his decades of experience in nonprofit technology work. We know our nonprofit colleagues are going to be asked to go above and beyond for the foreseeable future, as we grapple with enormous changes and upheaval. We hope this webinar on using technology will put your organization in a good place to deliver on your mission in 2021 and beyond. As with all our webinars, this presentation is appropriate for an audience of varied IT and security experience.
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Nonprofit Technology Trends Roundtable 2021
- 3. Presenter Steve Longenecker Dir IT Consulting
- 5. About Community IT Advancing mission through the effective use of technology. 100% Employee Owned
- 6. Agenda 2020 Predictions – How’d we do? 2021 Predicted Trends • Larger Orgs Are Going Serverless • BYOD vs. Company-Owned Devices • Telephony – who needs a phone? • Data Reporting and Business Automation • The Microsoft Stack vs. “Best of Breed” • Cybersecurity Trends • Virtual Organizations Technology Security Operations
- 7. 2020 Predictions What we said • Cloud / Digital Transformation • Serverless Office (Azure AD, MacOS, Email/Files in the Cloud) • Mobility: Personal Devices, Cloud Phones and Video Conferencing • Security: Identity, Encryption backups • Office 365: licensing/features • Video Conferencing everywhere What happened • COVID, accelerated cloud adoption • COVID, accelerated cloud adoption • COVID, lots of mobility and personal devices accessing org data • Lots of data breaches, nonprofit supply chain impacted. • Microsoft has more options, streamlined. Big splash with CDM • Yes
- 8. Larger Organizations Are Going Serverless This Photo by Unknown Author is licensed under CC BY-NC-ND
- 9. BYOD (Bring Your Own Device) vs. Company-owned Computers This Photo by Unknown Author is licensed under CC BY-SA
- 10. Telephony Who needs a phone? This Photo by Unknown Author is licensed under CC BY-SA
- 11. Data Reporting and Business Automation This Photo by Unknown Author is licensed under CC BY-SA
- 12. The Microsoft Stack vs. Best of Breed This Photo by Unknown Author is licensed under CC BY-NC-ND This Photo by Unknown Author is licensed under CC BY-SA This Photo by Unknown Author is licensed under CC BY-SA-NC This Photo by Unknown Author is licensed under CC BY-NC-ND This Photo by Unknown Author is licensed under CC BY-SA This Photo by Unknown Author is licensed under CC BY This Photo by Unknown Author is licensed under CC BY-NC-ND This Photo by Unknown Author is licensed under CC BY-SA
- 14. Virtual Organizations This Photo by Unknown Author is licensed under CC BY-SA
- 15. Upcoming Webinar Nonprofit Cybersecurity Incident Report Wednesday February 17 3:00 pm
- 16. Questions?
Notas del editor
- Steve: We want to look at our trends through three lenses: Tech (primarily Steve), and Security (primarily Matt), Operations (primarily Johanny). But we’re also going to have a free-flowing conversation, each of us may offer commentary from any of those perspectives. We should also acknowledge that there’s overlap between these agenda items. Microsoft’s stack now includes a telephony offering, for example, and part of being a virtual organization is solving the telephony question.
- Matt talks.
- Steve talks about what servers offered in the past: File storage Printer management Group Policies for device management Email Database hosts Cloud does all of that now. And we’ve seen the downside of servers in 2020 when computers configured for regularly talking to servers weren’t able to had problems. Password resets are difficult if your computer doesn’t have a “line of sight” to a domain controller. VPN’s to access file servers are difficult. Servers are expensive to build and maintain. Going serverless is a great choice. Matt talks about the challenges that remain and the solutions: Azure AD joined devices are great. MacOS with MDM good too Line of business databases are still the hardest. PrinterLogic plug EM+S E3 licensing requirement for Intune device management What else? Johanny describes PC rollout at a client that’s gone serverless: PC Laptop, configured with Autopilot by Dell, ships directly to end user User clicks through the “out-of-box” experience, connects to their home wifi, enters their office 365 email address and password Laptop automatically connects to Microsoft 365 and gets preconfigured Intune policies, including syncing of OneDrive and SharePoint library, configuration of Office Desktop Suite and Outlook. Community IT monitoring agent and PrinterLogic agent is automatically installed. User has access to files, email, printers and can work from anywhere they have Internet.
- Johanny: The trend we saw with Covid was client office desktops not being used (our active managed device numbers are down), presumably because client staff are using their own computers to do work. Why does an organization need a BYOD policy? What are the risks if they don’t have one? What decisions need to be made in a BYOD policy? Matt: Security pros and cons of the BYOD vs. Company-owned options. Can an organization still “manage” their data/services on a BYOD device? Policy is important. Lack of insider threat at non profits Is perhaps a benefit, but not out of the question. What happens if your internal planning documents end up on Breitbart or Newsmax? Steve: Reiterate that cloud services can make BYOD safer, like SharePoint policy that allows browser access to a SharePoint library from a BYOD device but requires a company-owned device for syncing the library (or downloading from it).
- Matt talks about Microsoft’s new nonprofit opportunity in telephony. Johanny talks about APA (without naming APA) and what was important to them in evaluating telephony options. Steve talks about everyone learning to use Zoom and Teams. So many conversations that used to happen on the phone now happen in Zoom/Teams. Other things that could be mentioned: Soft phones vs. handsets. How do BYOD cell phones fit in. Call center capability. Auto attendant. What else?
- Steve: We’ve started getting requests for help with building Power Automate (which is an Office 365 “codeless” workflow automation service where supposedly an end user can set up a workflow where say the modification of a document causes an email to be sent) workflows. Microsoft vision is ‘citizen developers’ working with ‘pro devs’ Johanny: Microsoft is investing in its Power BI service (the BI stands for Business Intelligence). The idea is that you can build visualizations (graphs, etc.) from multiple database sources. I’ve been using Power BI to generate visualizations of technicians’ and teams’ billable utilization by connecting Power BI to our ticketing/billing system. Visualization and Business Intelligence got a lot of attention in 2020 when everyone was mapping and graphing Covid 19 incidence. Matt: It’s becoming more and more required that cloud services provide API (what is an API) access to data about their services (securely). Talk about Galen building a better tool for managing our backup service? Talk about the business failover API? This is also Matt’s chance to talk about Appification. As a service provider was have our core systems, but need to add on to deliver customized or tailored experiences. Steve: All of this is pretty new stuff. It’s not typical/everyday yet and if you can’t imagine needing any of it in 2021, you aren’t going to be alone, but we do see it coming.
- Steve: We’ve been pretty impressed with the benefits of staying in the Microsoft Stack, especially with Microsoft’s nonprofit pricing tipping the scales. Especially for clients who have gotten used to Microsoft products, starting with the Desktop Suite (Word, Excel, esp.). Microsoft has leveraged the fact that they have so many touch points already, to integrate between them, to build a really compelling case for staying in their world. You can co-author a document in Word if you are saving the Word document in OneDrive/SharePoint (and not in Box or Dropbox). Johanny: But we support plenty of clients who don’t love a Microsoft solution enough and prefer another solution. Slack is a killer app for some of our clients and while Azure identity services do a good job with Single Sign-on (it’s what we use for our own single sign-on at Community IT), Okta’s identity services are indeed a little more robust (and they also offer non-profit pricing, though not as generously as Microsoft’s perhaps). So we support Okta, Box, Dropbox, Slack, etc. Matt: Our default is the Microsoft stack. It’s hard to go wrong. But you don’t have to choose. And we now have clients straddling Google Suite for email and OneDrive/SharePoint for document storage.
- Matt gets to talk here. The tools are out there to have a really well run and secure organization We see a lot of data, join our incident report webinar for next month where we’ll talk about it Spear phishing and account compromises both increased MFA is easy and to implement. Great endpoint protection is available, training is available Attackers are out there and financially motivated. See examples of the Blackbaud attack. Blackbaud paid a ransom
- Let’s just all talk about this one. Not sure we need to script it, but maybe Matt can start us out. Virtual conferences. Johan, why don’t you be ready to talk about what has made Community IT work well virtually Regular huddles since there’s no natural water cooler time A culture of turning on the video camera Folks need good Internet at their homes What else? What’s been helpful for attendees to make work engaging while being apart
- Next webinar: Needs to be filled in.
- Blockchain – still looking for a use case. Finance is moving more onto the platform for crypto currency. In general for non-profit organizations serving a local community a well designed Database is the best solution VR – A little out of our area of expertise< I think that that there are really great use cases in the therapy world that will probably become cost effective for NPs to deliver