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10 Things for a Likeable 2016
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Top Websites
(Desktop)
Top Websites
(Mobile*)
1
2
3
4
5
48.1%
51.9
%
The Landscape10
Population
7.2 Million
Internet Users
5.8 Million (81%)
Source: ComScore MMX and Mobile Metrix for Hong Kong, Oct 2015
We are Social’s Guide to Digital and Social 2015, Jan 2015
* Google (including YouTube) and Facebook data on mobile side are not available
13.6%
25.6%
23.0%
19.6%
18.3% 18-24
25-34
35-44
45-54
55+
Internet Users
Gender
Internet Users
Age Group
2
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Facebook : Leading Social Media Site10
Monthly Active Users of
Leading Social Media Platforms
Source: Q2-Q3 2015 Results of Facebook, Twitter, LinkedIn, WeChat (Tencent), Weibo, LINE (Naver);
Instagram announcement, Dec 2014; We are Social’s Guide to Digital and Social 2015, Jan 2015
LinkedIn Advertising Platform; Facebook Audience Insight, Nov 2015; Global Web Index, Q3 2015
* LinkedIn Hong Kong data = total number of members, not monthly active users
4.6M
3.6M
2.5M
1.6M
1.2M*
0.72M
0.43M
0.24M
0.22M
0.18M
1,550M
650M
1000M
400M
100M
320M
222M
150M
206M
200M
3
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Strong Mobile & Social Media
Consumption
99.0%
84.2%
68.9%
94.7%
2012 2014
10
72.9%
79.9%
54.0%
77.2%
2012 2014
77.7%
2012
2014
90.7%
More aged 10+ use smartphone
to go online
Smartphone penetration
grows faster than the Internet
Everybody uses social media
Source: Thematic Household Survey Report No. 54, Census & Statistics Department HKSAR, Apr 2015
Icons: designed by Freepik
4
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Visual-driven sites : frontrunners in
growth
Source: Global Web Index, Q3 2015
9
5
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Audiences Engaging with Instagram Ads
Source: Rakuten Marketing, Sep 2015
9
17X
CTR boost of an Instagram
post with ads
6
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Live Streaming : The Next Big Thing
Photo source: 17, Meerkat, Periscope, Facebook Mentions, V App, YouTube
8
17 Meerkat Periscope
YouTube GamingFacebook Mentions V by LINE
Interact with celebrities live
Everyone can go live
Specialized live streaming
 Real-time engagement
with followers
 Bring offline events to
online
 Leverage on influencer
power
YouTube Live
Facebook
Live Video
7
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Build up social corporate image
Reach out to industry professionals
Beyond B2C : B2B Social Media7
Social networking for employees
Showcase products / schemes
/ Best works
Photo source: Facebook, LinkedIn, YouTube
8
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
WeChat e-Shop
(微信商城/微商店)
WeChat Pay
Embrace Social e-Commerce & Payment
Photo Source: Facebook, WeChat, Weibo, Twitter
6
“Buy” button “Shop” Section
on Pages “Buy” button Weibo Payment TNG Wallet
9
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Pay in Social Ways
Source: Hong Kong Monetary Authority
http://www.hkma.gov.hk/eng/key-functions/international-financial-
centre/regulatory-regime-for-svf-and-rps/regulation-of-svf.shtml
6
• Reinforced regulations to ensure safety and privacy of mobile payment
10
《支付系統及儲值支付工具條例》
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
More Engagement with Videos Content
Source: Socialbakers “All Brands Hong Kong” benchmark
quintly Instagram Study, Q1 & Q2 2015
5
93.8%
6.2%
89.8%
10.2%
Q1
2015
Q2
2015
6.0%
94.1%
7.7%
92.3%
8.9%
91.1%
Q1
2015
Q2
2015
Q3
2015
11
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Bite-sized Content Remains Popular
Source: Socialbakers Jul 2014
Snapchat, Vine, Instagram, Yo
5
Video length with
best completion rate
Top 25%
< 21 seconds
Top 50%
< 1 minutes
Video length with
best viewership
31-60 seconds
Industry that benefits from
long videos
Software & Services
One-second
Looping videos
Six-second
videos
One-word
Messaging
Ten-second
videos
12
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Long-form Content is still Important
Photo source: Facebook, Weibo, LinkedIn, Twitter
5
Instant Articles Facebook Notes Long Weibo Long-form Posts Unlimited-character Tweets
• In-depth content curation : brand stories, multi-media
incorporation, company/influencer blogging.
13
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Scattered Conversations on Social Media
Photo source: Facebook
4
• Facebook allows “reply to comment”
• Netizens carry conversations under
brand posts
• Opportunities for brands to dive in and
engage
14
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Photo source: Facebook, WeChat, Snapchat, Whatsapp, Viber
4 The Rise of “Dark Social”
• Dark social: private conversations, mostly via mobile messaging apps.
• Is your content easy to share on “dark social”?
15
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Use Data Strategically3
Consolidate from
different sources
Process with selected
metrics
• Response Rate
• Engagement Rate
• Conversion Rate
• Brand Lift
• Brand Recall
• Brand Attributes
Measure with
designated goals
• Grow awareness
• Attract customers
• Promote products
• Drive traffic
16
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Listen, Intelligence and Insights2
Social Monitoring & Digital
Audience Measurement
Social Content Management
17
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document 18
Social Media : All about Dialogue
Engagement
Continuous dialogue with audience
Content
From stories, tips, event, call-for-actions
and causal topics, etc.
Integration
Internal & 3rd party communication
activities & channels
1
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document 19
Be a Likeable Brand1
Your Brand & Competitors
Social Media ChannelsTarget Audience
Likeable
Brand
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document 20
Value Maximization with Social Media1
Organization
eDM, Web, mobile & social
media sites
In-store, event & on-the-
street engagement, etc.
3rd party
Web & mobile sites, KOL, paid media
including social platforms, search engines
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document 21
Creation
Consultancy
Insight
Engage
CMRS Digital Solutions Limited reserves all rights on all the information contained in this document
Know more about us
22

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10 Things for a Likeable 2016

  • 1. 1 10 Things for a Likeable 2016
  • 2. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Top Websites (Desktop) Top Websites (Mobile*) 1 2 3 4 5 48.1% 51.9 % The Landscape10 Population 7.2 Million Internet Users 5.8 Million (81%) Source: ComScore MMX and Mobile Metrix for Hong Kong, Oct 2015 We are Social’s Guide to Digital and Social 2015, Jan 2015 * Google (including YouTube) and Facebook data on mobile side are not available 13.6% 25.6% 23.0% 19.6% 18.3% 18-24 25-34 35-44 45-54 55+ Internet Users Gender Internet Users Age Group 2
  • 3. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Facebook : Leading Social Media Site10 Monthly Active Users of Leading Social Media Platforms Source: Q2-Q3 2015 Results of Facebook, Twitter, LinkedIn, WeChat (Tencent), Weibo, LINE (Naver); Instagram announcement, Dec 2014; We are Social’s Guide to Digital and Social 2015, Jan 2015 LinkedIn Advertising Platform; Facebook Audience Insight, Nov 2015; Global Web Index, Q3 2015 * LinkedIn Hong Kong data = total number of members, not monthly active users 4.6M 3.6M 2.5M 1.6M 1.2M* 0.72M 0.43M 0.24M 0.22M 0.18M 1,550M 650M 1000M 400M 100M 320M 222M 150M 206M 200M 3
  • 4. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Strong Mobile & Social Media Consumption 99.0% 84.2% 68.9% 94.7% 2012 2014 10 72.9% 79.9% 54.0% 77.2% 2012 2014 77.7% 2012 2014 90.7% More aged 10+ use smartphone to go online Smartphone penetration grows faster than the Internet Everybody uses social media Source: Thematic Household Survey Report No. 54, Census & Statistics Department HKSAR, Apr 2015 Icons: designed by Freepik 4
  • 5. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Visual-driven sites : frontrunners in growth Source: Global Web Index, Q3 2015 9 5
  • 6. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Audiences Engaging with Instagram Ads Source: Rakuten Marketing, Sep 2015 9 17X CTR boost of an Instagram post with ads 6
  • 7. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Live Streaming : The Next Big Thing Photo source: 17, Meerkat, Periscope, Facebook Mentions, V App, YouTube 8 17 Meerkat Periscope YouTube GamingFacebook Mentions V by LINE Interact with celebrities live Everyone can go live Specialized live streaming  Real-time engagement with followers  Bring offline events to online  Leverage on influencer power YouTube Live Facebook Live Video 7
  • 8. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Build up social corporate image Reach out to industry professionals Beyond B2C : B2B Social Media7 Social networking for employees Showcase products / schemes / Best works Photo source: Facebook, LinkedIn, YouTube 8
  • 9. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document WeChat e-Shop (微信商城/微商店) WeChat Pay Embrace Social e-Commerce & Payment Photo Source: Facebook, WeChat, Weibo, Twitter 6 “Buy” button “Shop” Section on Pages “Buy” button Weibo Payment TNG Wallet 9
  • 10. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Pay in Social Ways Source: Hong Kong Monetary Authority http://www.hkma.gov.hk/eng/key-functions/international-financial- centre/regulatory-regime-for-svf-and-rps/regulation-of-svf.shtml 6 • Reinforced regulations to ensure safety and privacy of mobile payment 10 《支付系統及儲值支付工具條例》
  • 11. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document More Engagement with Videos Content Source: Socialbakers “All Brands Hong Kong” benchmark quintly Instagram Study, Q1 & Q2 2015 5 93.8% 6.2% 89.8% 10.2% Q1 2015 Q2 2015 6.0% 94.1% 7.7% 92.3% 8.9% 91.1% Q1 2015 Q2 2015 Q3 2015 11
  • 12. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Bite-sized Content Remains Popular Source: Socialbakers Jul 2014 Snapchat, Vine, Instagram, Yo 5 Video length with best completion rate Top 25% < 21 seconds Top 50% < 1 minutes Video length with best viewership 31-60 seconds Industry that benefits from long videos Software & Services One-second Looping videos Six-second videos One-word Messaging Ten-second videos 12
  • 13. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Long-form Content is still Important Photo source: Facebook, Weibo, LinkedIn, Twitter 5 Instant Articles Facebook Notes Long Weibo Long-form Posts Unlimited-character Tweets • In-depth content curation : brand stories, multi-media incorporation, company/influencer blogging. 13
  • 14. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Scattered Conversations on Social Media Photo source: Facebook 4 • Facebook allows “reply to comment” • Netizens carry conversations under brand posts • Opportunities for brands to dive in and engage 14
  • 15. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Photo source: Facebook, WeChat, Snapchat, Whatsapp, Viber 4 The Rise of “Dark Social” • Dark social: private conversations, mostly via mobile messaging apps. • Is your content easy to share on “dark social”? 15
  • 16. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Use Data Strategically3 Consolidate from different sources Process with selected metrics • Response Rate • Engagement Rate • Conversion Rate • Brand Lift • Brand Recall • Brand Attributes Measure with designated goals • Grow awareness • Attract customers • Promote products • Drive traffic 16
  • 17. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Listen, Intelligence and Insights2 Social Monitoring & Digital Audience Measurement Social Content Management 17
  • 18. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document 18 Social Media : All about Dialogue Engagement Continuous dialogue with audience Content From stories, tips, event, call-for-actions and causal topics, etc. Integration Internal & 3rd party communication activities & channels 1
  • 19. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document 19 Be a Likeable Brand1 Your Brand & Competitors Social Media ChannelsTarget Audience Likeable Brand
  • 20. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document 20 Value Maximization with Social Media1 Organization eDM, Web, mobile & social media sites In-store, event & on-the- street engagement, etc. 3rd party Web & mobile sites, KOL, paid media including social platforms, search engines
  • 21. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document 21 Creation Consultancy Insight Engage
  • 22. CMRS Digital Solutions Limited reserves all rights on all the information contained in this document Know more about us 22