1. Presentation of 3Q06 Results
November 16, 2006
This presentation is subject to copyright and may not be copied or used without CSU’s express consent
2. CREDIT CARD MARKETS
November 16, 2006
Cards (million) Means of Payment (%)
(sep06/
CC Interest-free purchases 59%
sep05)
368 Retailer Financing 37%
324 13.6%
264 75
CC interest-bearing purchases 21%
64 17.2% CC minimum payment invoice 16%
51 109
94 CC payment in equal installments 15%
82 16.0%
166 185 Banking overdraft facility 15%
131
11.4% Financial Cos. personal loans 8%
Sep 04 Sep 05 Sep 06 Housing Loans 3%
Debt Store Credit Payroll deductible credit 3%
Source: ABECS (Brazilian Association of Credit Card and Related Services Company) 0% 10% 20% 30% 40% 50% 60%
Source: O Globo, 11/08/06 Edition
RELEVANT ASPECTS: Credit Card Markets
• 80 MM expected until year end
• Private Labels: migration to branded cards
• R$ 20,1 bn revenue in 9M06 (22% higher than 9M05)
• New technologies, such as smart card, to support card increase
2 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
3. CARDSYSTEM
November 16, 2006
Cards (million)
• Carrefour-Visa – new customer
11.4
9.8 10.4 10.1 • Panamericano – new client
co-branded card
4.0
Cards million
3.0 3.3 3.6 • Caixa Project – base migration
expected to Feb/07
6.8 7.1 6.5 7.4 • Nossa Caixa – growth potential
(4.9 million customers)
• Losango – 2.7 million private label card
4Q05 1Q06 2Q06 3Q06
• HSBC – launch of new products
Credit Cards Private Label Cards
3 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
4. TELESYSTEM AND
November 16, 2006
CREDIT&RISK MARKETSYSTEM
Brazil’s Call Center Revenues (R$ Bn)
7.68 TeleSystem and Credit&Risk
6.91
6.14
5.34 • Banco do Brasil and FINASA – new customers –
4.64 colection area
3.96
• Banco IBI – new customer – credit area
• Natura – contract termination
2005 2006 2007 2008 2009 2010
Actual Forecast
Source: IDC Brazil MarketSystem
RELEVANT ASPECTS: • Nossa Caixa – new program
Call Center Markets • HSBC – launch of new products
• Customer care and outsourcing – • Santander – discontinued services
growth drivers
• Fierce competition –reductions of
margins
4 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
5. GROSS REVENUE
November 16, 2006
Gross Revenue Breakdown (R$ million)
272.9
243.4
9.4%
87.1 92.8 15.3% 11.0%
10.1%
18.7% 10.2% 50.1% 44.7%
50.3% 47.0%
32.8% 34.5% 34.9%
31.0%
3Q05* 3Q06 9M05 9M06
CardSystem TeleSystem Credit & Risk MarketSystem
* Recurring revenue
CardSystem RELEVANT ASPECTS: TeleSystem and Credit&Risk
• Non-recurring 3Q05 impact RELEVANT ASPECTS:
• Private labels expansion • TeleSystem and Credit&Risk: reduced
commercial performance in 2006
• Significant growth: adjusted 12.5% on 3Q06 and
13.4% on 9M06
5 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
6. COSTS
November 16, 2006
Costs of Rendered Services (R$ million)
218.6
183.5
76.3 7.9%
65.4 18.2% 14.6%
7.4%
20.2% 13.6%
53.5%
56.1%
55.5% 53.3%
24.3% 25.8% 25.7% 24.0%
3Q05 3Q06 9M05 9M06
CardSystem TeleSystem Credit & Risk MarketSystem
RELEVANT ASPECTS: Costs of Rendered Services
• Increase in personal expenses
• Increase in Mailing Costs due to card base expansion
• Leasing and Building: increase as a response to installed capacity
(TeleSystem and Credit&Risk)
• Caixa Project: Temporary impact
• Collective pay rises
6 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
7. GROSS PROFIT
November 16, 2006
43.9
35.0 Gross Profit (R$ million) and Margin
20.7 • Non-recurring effect as previously
mentioned
9.7 • TeleSystem and Credit&Risk
19.3%
13.8% reduced commercial performance in
24.0 % 2006
11.3%
27.0
3Q05 3Q06 9M05 9M06
23.1
FG&A Expenses (R$ million)
9.1 9.1
• Stability between 3Q05 and
3Q06
• Project to reduce operating
costs and expenses, aiming to
improve the operating result by
R$4 million per quarter as of
1Q07
3Q05 3Q06 9M05 9M06
7 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
8. EBITDA (R$ milion)
November 16, 2006
and EBITDA Margins (%)
Consolidated*
45.0
42.5
19.9
12.9
17.8%
18.7%
23.2%
15.0%
3Q05 3Q06 9M05 9M06
* Adjusted, excluding IPO expenses
8 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
9. EBITDA Business Unit
November 16, 2006
(R$ million)
CardSystem 38.4 Credit&Risk
29.8
13.4* 1.6
9.1 0.8 (2.0)
(0.8)
3Q05 3Q06 9M05 9M06
3Q05 3Q06 9M05 9M06
* R$ 8,5 million after non-recurring revenue adjustment
TeleSystem MarketSystem
11.9
4.8 5.2
3.4
2.1 2.5
3Q05 3Q06 9M05 9M06 3Q06 9M06
9 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
10. NET RESULTS
November 16, 2006
Consolidated Net Results (R$ million)
10.1
6.1
(1.4) (3.3)
3Q05 3Q06* 9M05 9M06*
* Excluding IPO expenses
10 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
11. DEBT AND INVESTMENTS
November 16, 2006
R$ thousand 1Q06 2Q06 3Q06
Short Term Debt 36,914 36,407 17,197
Long Term Debt 32,532 30,604 23,938
Gross Debt 69,446 67,011 41,135
(-) Cash 1,891 85,569 42,471
Net Cash (Debt) 67,555 (18,558) (1,336)
20.7
• Cash balance in 2Q and 3Q reduced by debt Capex (R$ million)
amortization and Capex
• Adjustments in financial expenses already
mentioned 12.1
8.3
4.3 7.8
CardSystem Plataform
Caixa Project 4.0
Others
0.8
3Q06 9M06
11 This presentation is subject to copyright and may not be copied or used without CSU’s express consent
12. VALUE CREATION
November 16, 2006
• CardSystem
• Caixa Project implementation – Feb/07
• Focus in Private Label co-branded cards
• New customers prospection
• TeleSystem and Credit&Risk
• Management restructuring implemented
• Strengthening of commercial and structural processes
• MarketSystem
• Focus in adding new financial, telecommunications and
retail customers
12 This presentation is subject to copyright and may not be copied or used without CSU’s express consent