The document provides an overview of predictive dialer software and services. It discusses how predictive dialers use algorithms to automatically dial multiple numbers and distribute calls to agents efficiently. This increases agent productivity and call volume. Predictive dialers are useful for industries like collections, telemarketing, travel, and banking. The document also outlines key features to look for in predictive dialer software like CRM integration, reporting, and call monitoring.

1. Complete Guide to
CallCenterHosting's
Predictive Dialer
Service

2. Every business is looking for ways to increase
productivity.
Traditional call center tools are not able to
fulfill the increasing demands of the customer.
Therefore, the concept of predictive dialers has
been introduced to increase the efficiency of
the agents, enhance customer experience
along with productivity.
Why Predictive
Dialer?

3. A Predictive Dialer is a calling software
which automatically dials multiple numbers
by skipping busy signals, disconnected
numbers, no-answers and voicemails.
The dialer uses mathematical algorithms to
predict when the agent will become free to
answer another call and directs the call to
the agent.
What is a Predictive
Dialer?

4. Who Uses Predictive
Dialers?
Predictive dialer overcomes the drawbacks of
traditional call center tools. This advantage
makes predictive dialer an essential tool in
various industries. Some of them are:
Collection Agencies
Telemarketing Services
Travel Agencies
Professional Services
Banking and Finance Industry

5. How Effective are
Predictive Dialers?
Predictive dialer has helped various
businesses to increase their efficiency and
productivity by optimizing call center agent's
time.
Not only this, it has lead to better lead
conversion ratio by utilizing the time of
agents to converse with more prospects.

6. What to Look for
When Buying a
Predictive Dialer
Software?
If you are looking for a Predictive Dialer
software for your business, make sure that it
must have the following features:
24x7 Customer Support
Interactive Dashboard
Live Monitoring
CRM Integration
Real-Time Reporting
Automatic Call Detection(ACD)
Call Recording

7. How Call Center KPI's
can be Improved with
Predictive Dialer
Software?
Predictive Dialer reduces the cost per
interaction by increasing the engagement
time of the agent.
The amount of revenue achieved per hour
also increases.
It also increases the number of calls an
agent picks up in an hour, which ultimately,
contributes to lead conversion.

8. How does Predictive
Dialer Work?
Predictive Dialer collects information
based on various parameters and
predicts how many calls need to be
dialed for every single operator.
Using complex mathematical
algorithms and equations , it predicts
the time an agent will take to end the
call and dials next number.
Using the collected information, it
assigns only those number to the
agents answered by a live human.

9. Features of Predictive Dialer

10. The software is designed in
such a fashion that all the
incoming calls are
automatically distributed to
the agents based on the
priority and urgency of the
calls.
1. Automatic Call
Distribution

11. The dialer has a feature of recording the
calls which can be used for future
references. Call recordings can be
downloaded for future references.
2. Call Recording

12. The application software has a
functionality of auto detecting busy
tones, incorrect numbers, disconnected
numbers, calls ending to voice mails and
assigns only relevant calls to the agents.
3. Auto Detection of
Bad Numbers

13. The CRM software can be easily
integrated with the call center
software. It gives agent
information about the customer's
interests and purchasing patterns.
4. CRM Integration

14. Predictive Dialer software helps in
call monitoring of the on-going
calls. This feature helps in
identifying the quality of the calls
and the necessary steps to be
taken to improve the same.
5. Call Monitoring

15. Conclusion
A Predictive Dialer can add fuel to your business. It is very much
the need of every call center nowadays. It is not only increase the
efficiency of the agents but also, increases the number of
conversations with customers resulting in more lead generation at
the end of the day.

16. CallCenterHosting (CCH) is a leading and
globally recognized provider of
call center solutions.
We offer a complete software-based call
center set up for start-ups, SMBs, and
enterprise, which includes call center
solutions, VoIP solutions and Call Center
Dialers such as- predictive dialer service,
robo dialer, power dialer, progressive
dialer and auto dialer.
For more information, call us at
+1-800-346-4974
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18. References
The Beginner’s Guide to Predictive Dialer Software
-CallCenterHosting