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1. Business Process Reengineering: Rest in Peace? Peter Seddon, PhD Senior Lecturer Department of Information Systems The University of Melbourne [email_address] http://www.dis.unimelb.edu.au/staff/peter

2. Business Process Reengineering: Rest in Peace? Chinese version translated by Bin Hu Department of Information Systems The University of Melbourne [email_address]

9. Traditional Functional Organization Senior managers Middle managers Knowledge and data workers Operational managers Strategic level Management level Knowledge level Operational level Sales Manufac turing Finance etc. HR

10. Hammer’s Process-Centred Organization Hammer, Beyond Reengineering , 1996, p.126 (and Harvard Business Review , Nov-Dec 1999) Coach Coach Coach Coach Owner Owner Owner Processes Centres of Excellence C U S T O M E R S

11. BPR: Definition and history IBM Credit (Source: Sia and Neo, JMIS 1997, p.71) Credit decision After: Credit request Case manager Before: Financing Credit checking Approval Issuance Credit decision Credit request

57. Stoddard and Jarvenpaa, 1995 Source: Stoddard & Jarvenpaa, 1995, Figure 3, p.103: Use of Revolutionary and Evolutionary Tactics Energy for radical change Project Phase Design Pilot Implementation

64. Australian BPR Study The University of Melbourne Murphy, F . and Seddon, P . and Staples, S . Testing Hammer and Stanton’s Reengineering-Success Diagnostic, Australasian Conference on Information Systems, December, 1999 Murphy, F . and Staples, S., Reengineering in Australia: Factors affecting Success , Australasian Conference on Information Systems, September, 1997 Replication of Grover et al. plus a test of Hammer and Stanton’s BPR-readiness diagnostic.

73. 5. Summary and Lessons “ Reengineering is the radical redesign of business processes for dramatic improvement.”

78. 5. Summary and Lessons Based on: Stoddard & Jarvenpaa, 1995, Fig. 3, p.103: Use of Revolutionary and Evolutionary Tactics Change Management important here Degree of radical change Project Phase Design Pilot Implementation