1. Writing Clear, Effective
Business Memos

2. Coach Profiles
Robert Craig Hogan, Ph.D.
Director, The Business Writing Center
Dr. Hogan has had 38 years of experience in training
business writers:
• Professor of business communications,
Illinois State University
• Professor of writing, Allegheny County College
• Professor of writing, University of Pittsburgh
Administrator or owner of writing companies:
• Owner and senior writer, Softlink
• Owner and general partner, Interactive
Training Media
• Senior writer, Applied Science Associates
• Manager of communications, Bank Illinois Co.
Course content © 2010, Business Writing Center. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

3. Agenda
• When do you write an e-mail, memo, or letter?
• Plan the memo
• Use the memo format
• Use best practices that present memos clearly
• Write clearly and effectively
• Edit and proofread
• Memo types:
o Directives: Policies, personnel directives, legal
documentation
o Informational: Information, instructions, changes
o Proposal memo
o Persuasive memo
o Technical memo
Course content © 2010, Business Writing Center. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

4. Thank You!
www.CareerShorts.com
Presented by Dr. Robert Craig Hogan Published by
Course content © 2010, Business Writing Center Business Communication Coaching Group ™ LLC
All rights reserved. Reproduction or redistribution is prohibited without prior written permission.