Customer service is very important for service providing companies as their whole market depends on how well satisfied their client is. Companies providing services such as WordPress development services, Magento Services and others take special care in analysing the needs of their customers. Look into:http://www.elsner.com/some-tips-for-providing-customer-service-to-your-clients/

1. Some Tips for Providing Customer Service to Your Clients
For any organization whether it is a service providing industry or ecommerce
industry the most important factor contributing to their success is the clients or
customers. To retain the clients it is then necessary to provide the best of the
customer service to the clients. It helps in building trust among the customers
when they are given the needed facilities.
Customer service is very important for service providing companies as their
whole market depends on how well satisfied their client is. Companies
providing services such as ​WordPress development services​, Magento
Services and others take special care in analysing the needs of their
customers.
1) Timely Response
If you know, you can’t work on the task the client is requesting at the moment,
you should at least let them know that you have noted their request and

2. arrange for a timeline to complete the task. They should be timely informed
about the task and should be notified immediately if you are unable to perform
their task.
2) Regular Update
Let your clients know what you’re working on and how things are progressing.
If you are experiencing trouble in the work, let them know. Revise their
requirements and let them know you are dedicating your time for them.
Communicating the problems will allow your clients to know the possible
reason of delay.
3) Fix your Mistakes
Transparency is important in any business.
If your client notifies about an error made by YOU, Better Fix It!
If a client wants understanding or clarification about the details of a project,
you should take some time to explain it to them thoroughly, and avoid future
misunderstanding.
4) Listen your Client
Listening is Best part of the communication
Listen and understand what their needs are, and then offer your
suggestion/ideas in the best way to fulfill their needs
Understand what clients are saying and ask for clarifications on things in detail
that might be ambiguous.

3. Customers may be new to specific wordings in our calling, and what you think
they mean may be diverse to what they really mean.
5) Keep Your Promises
Honoring your commitments is very important.
If you said you’re going to do something, make sure you keep your word. It’s
part of being a professional. If you need more time or resources, let them
know as soon as possible and not after you’ve already missed the deadline.
6) Try to find Solution of any Confusion
Try to explain whatever the problem is, it is best as you do can without making
the client feel stupid.
When proposing a solution to any confusion, make sure you describe it in
terms they understand. You could use analogies that are relevant to them.
It is important to be able to identify a reasonable request as opposed to
something that is a waste of time.
7) Ability to say No
You try to make a policy to say “yes” every time. Only because of below fears
:
● Fear of losing a client
● Fear of a bad reputation
● Fear of hurting feelings

4. There are MANY things to which you should state “Yes”, yet in the event that
you have a hunch and that what you are being requested to do is beyond
limits, it may be an ideal opportunity to haul out the “No” card.
You must have to learn art of saying “NO” and keeping a Clients happy.
8) Patient
Maintain professionalism at all times.
If you feel like the clients are overstepping their boundaries, let them know in
a cordial and professional manner.
9) Update Yourself
You have to keep yourself up-to-date with the profession and always be
prepared to answer questions your client needs to know.
All the organizations should follow the above mentioned points so that the
customers realize that their needs and experience are considered to be
important and the firm is capable enough in improving the ​services​.