How to successful lead change in an organization

1. 1

2. —Charles Darwin
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3. How a medium size,
independent practice in a
lower income area beat the
odds.
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4. Unclear Goals
Changing Objectives
Lack of Accountability
Lack of Management Support
Lack of Role Clarity
Ineffective Leadership
Underestimate difficulty
Loss of patience
Communicate the vision
Communicate the goals
Commit to change
Make it impossible to return
Manage with defined outcomes
Provide regular updates
Connect workflows with results
Connect results with the goal
Some employees will not make it
Some efforts will fail
Perfection is not the goal
Don’t declare victory too early
Enjoy the mini-victories
Change is constant
VISION
4

5. TIP
Develop a simple, singular criteria that can be
applied throughout the process to evaluate goals
Does this improve patient access to care, quality of
care and is it likely to improve patient satisfaction?
If the answer is “yes” – we are going to do it
!

6. “We either have what it
takes to conquer the
challenges and get outside
our comfort zones or we
get crushed by the external
forces”
1
6

7. “Challenge themselves to
think of the most efficient
way to do the things that
take up the majority of
their time- apply the 80/20
rule”
2
7

8. FACT

9. Change is a process, not
an event. We need staff to
look for solutions- not just
report problems or pitfalls.”
3
9

10. “You are either part of the
team and can embrace the
changes and vision for
moving forward, or this
isn’t the place for you”
4
10

11. FACT

12. “Decide what a personal
best looks like for you in
this context and how you
would like to be rewarded”
5
12

13. “The new yard stick in
healthcare is measured by
your ability to deliver
better outcomes.
Performance will be based
on our ability to accurately
and efficiently do our jobs
as measured by the health
of our patients and
improvements in care”
6
13

14. 14
OUR
RESULTS
15%
Increase in
patient
volume
18%
increase in
profitability
95% or
better
patient
satisfaction
3%
reduction
in overhead
cost
We are independent and thriving in a
fully digital environment……….

15. Thank you
C a r m e l M . R o b e r t s
C E O / A d m i n i s t r a t o r
Va l l e y O b - G y n C l i n i c