Real world stories of the use of internet based resources and social media for outreach, collaboration and situational awareness. A version of these slides accompanied a talk at the SMILE conference in Santa Clara CA.
Beyond the EU: DORA and NIS 2 Directive's Global Impact
Real World Stories of Internet & Social Media
1. Real World Stories
of using the
internet for
outreach,
collaboration, and
disasters
2. Carol Dunn, Caroldn
• Used social media web tools
with:
– Non profit: Red Cross tracking
flooding, wind storm damage
– Local government: Office
Emergency Management
• Creator:
– www.resilient2disaster.com
– 3 Days 3 Ways Be Ready for
Disasters and Emergencies
4. Our Brains
• Behavioral shortcuts:
– In group vs. Out group
– Social Hierarchy
– When threatened:
• Engage/Avoid
• Hyper vigilance
• Seeking Patterns
• Magical
thinking/Suspending
disbelief
Marvel Comics
6. Social Media has specific advantages
• It is possible to create materials that are more
accessible
7. It is important to plan for accessibility
• Add captions to youtube videos
• Learn how to make accessible PDFs
• You don’t need to add fancy flash parts
• Keep language short and clear
• Build accessibility into your budget from the
beginning
• Think of your outreach material from the
perspective of the person overcoming the
communication challenge.
11. Social Media has definite
disadvantages for outreach
• Can be easier to reach a lot of people that are
outside of the group you are tasked to reach.
• Easy to get a skewed view of reality.
• Important to build in ways to step back from
time to time.
15. Traps
• Not being ready to
handle communal
trauma
– Hyper-vigilance
– Ready to switch
allegiance
– Magical Thinking
16. Traps
• In Group
– Only talk to the In Group
– ‘Trust us’ vs ‘Why’
• Out Group
– Can feel OK to exclude
– It’s OK to ‘dumb down’
content
– ‘Don’t be like them’
– Can feel ok to impose
solutions
17. Sites useful in Outreach:
tinyurl/SmileCon13
• Learning about your jurisdiction/target:
– US Census, American Family Survey, MLA Language
Map
– Google Earth
– Parcel Maps, Public Records
• Youtube, slideshare, blogger, wordpress,
pinterest, tumblr, flickr, instagram, Lockerz
• Facebook, Twitter, Google+, 4square
• Animation generator:
http://www.xtranormal.com/
20. Traps
• Intergroup collaboration
– “Us vs. Them”
– Exclude good information
• Internet Sleuths
– Hyper-vigilance
– Patterns
– Magical thinking
– Group Think: forget what
they don’t know to
embrace the favored
narrative
37. Traps
– Hyper-vigilance
– Patterns
– Magical thinking
• Paradoxes:
– Often the people ‘doing’
don’t have time to post
updates.
– Entirely possible that you
don’t ‘friend’ or tweet with
the people you are closest
to.
38. Worth Remembering
• Browsers may transfer very specific
information about identity and location
– Use a different browser than personal use
– Chrome: Incognito Window, IE inPrivate Browsing
– Create specific ‘User’ on computer for
investigation use
– When you can search without logging on, do so
– Assume that ip address=location
39. Thank You
• Carol Dunn
• carol@resilient2disaster.com
• @caroldn
• All links at:
http://tinyurl.com/SmileCon13