6. Reliable future delivery date
Visibility = Connecting our Supply Chain to our Customers
in case of Non-Immediate-Availability
Focus Retail Customers
Up to 5 weeks Visibility
Plant Distribution Point of Sales Final customer
?
#1
7. Customer collaboration platform
Plant Distribution Wholesaler
Promise Tyres not Produced yet
Focus Wholesalers
2 months Visibility
#2
Visibility = Connecting our Supply Chain to our Customers
8. 8
Opening the Visibility Box
>800 people in 6 regions,
18 countries
One Supply Chain Organisation:
- Customer Service
- Planning
- Operations
now all under 1 umbrella!
Systems:
- OMP Planning Suite
- SAP R/3 and ATP
Processes:
- Production Planning
- Distribution Planning
- Transport Planning
- Order Promising
- Final Distribution
12. The life of all our stakeholderschanged in
order to contribute to a Reliable Customer Promise
CUSTOMER
“I have longer visibility for my orders and my pre-orders.”
DISTRIBUTION PLANNER
“My new tool (OMP) optimizes the distribution of tires over
the full network and makes sure the deployments are
feasible, fair and reliable.”
TRANSPORT PLANNER
“We made the impossible possible.
On-Time Stock Transfer Execution:
from 70% to 95%.”
CUSTOMER SERVICE AGENT
“I have visibility on future availability in time and in the
network.
I can even promise orders on production plans.”
SALES
REPRESENTATIVES
“I adhere to
the rules of the
Order Management
Policy.”
PRODUCTION PLANNER
“Production for Committed Orders has
Priority.”30
38
126
550
15
16. MOUNTK
2 BUILDING AN EXPLICIT CHANGE ORGANISATION
End User
End User
End User
End User
End User
End UserEnd UserEnd UserEnd UserEnd UserEnd User
End User
End User
End User
End User
End User
Project Team Change
SponsorChange Agent
Change Agent
Change Agent
Key UserKey User
22. - Start from customers
- Consider business capabilities end to end,
- Address articulations of different processes
- Pragmatic design
- Trades offs, compromises
- Time and budget names of the games
Project - What is in it for Supply Chain Professionals?
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