1. CAROLINE A. WILSON
Energized Pro @ Your Service 803-834-5856 (home).706-248-5640(cell)
Columbia, SC 29229 wilson.a.caroline@gmail.com or energizedpro1@yahoo.com
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PROFESSIONAL EXPERIENCE
Georgia Options, Bogart, GA – August 2015 – July 2016 Records Coordinator/Supervisor
• Executive administrative, customer service and clerical daily functions: Create standardized procedures and
reconstruct processes in all areas that pertain to records, create Power Point training material, Extensive use of
Excel, Access, and Word.
Clarke County Health Department, Athens GA -- March 2015 – August 2015 Bilingual Clerk/Counselor
• Greet, interview, and workup patients charts, schedule appointments, collect fees for service, answer phones, obtain
confidential information from patients, enter information into computer, and use of filing system to retrieve and file
paper work.
Temporary Assignments: November 2008 – August 2014
Johnson & Johnson, Athens, GA Engineering Qualification Coordinator
• Utilize PowerPoint, Word and Excel. Manage and maintain monthly scheduling status of related activities.
Ricoh, Duluth, GA Account Resolution Associate .Customer Service
• Provide information to callers, interact with clients, compose memos, research projects as requested, & create reports.
Answer incoming and make outgoing calls while using the company’s database to research and solve and scheduling
appointment issues.
Alcon Pharmaceutical, Atlanta, GA Data Researcher . DCM Document Control Specialist
• Transfer data and monitor multiple databases to keep track of all database updates.
• Research data of employee records, transfer data between programs, and process relevant queries.
Snelling Staffing, Atlanta, GA Bilingual Administrative Assistant
• Answer incoming and make outgoing calls, translation, and interpretation (English/Spanish) • Schedule appointments
and provide information to callers, interact with drivers, and other duties as assigned. Monitor company database to
keep track of driver and customer schedules and complied, planned and executed customer request.
Goodman Networks, Alpharetta, GA / Cadillac Jack, Duluth, GA Project & Bilingual Product Compliance Coordinator
• Keep track of databases and coordinated general project management support with successful results • Complete
research, analyzes and gather information to submit to government agencies. Perform translation, interpretation and
incoming and outgoing conversations (English/Spanish).
Abbott Pharmaceuticals, Marietta, GA Document Specialist . Pharmacovigilance Assistant
• Database importing, exporting, queries, minor data clean-up, bar-coding, prepping, document preparation, formatting,
regulatory file verification, and generate technical data.
• Provide staff support as needed with FDA regulatory submissions, archiving individual cases, preparation and mailing
of follow-up letters and other duties as needed.
• Assist with preparation of non-serious reports tracking and reconciliation of submission documents and with daily
case processing procedures.
Caroline A. Wilson
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PROFILE
A cross-cultural bilingual communicator, strong
customer service talent, excellent writing and
leadership management skills, computer proficiency, a
result oriented professional, organized, detailed,
diversified, analytical thinker, work enthusiastically
with others toward a common goal, inventive,
personable, reliable, conscientious, diligent, a self-
starter, and a motivator, exceptional people skills.
SOFTWARE AND SYSTEMS
MS-OFFICE, Outlook, Internet applications, Access,
Publisher, Desktop Publishing, Oracle, SAP, Documentum,
Use of Hosting and Domain services to create Websites.
Lotus Notes, Clintrace, Scan Request, Paradox, Cognos,
PACT, CARS, Interact, AS-400, Rumba, expense reporting,
Beacon, Quick Books, Ariba, Data entry systems,
Knowledge of Macintosh computers and software.
Troubleshoot computers and copiers, electronics, customer
services professional.
PROFILE
A cross-cultural bilingual communicator, strong customer
service talent, excellent writing and leadership
management skills, computer proficiency, a result oriented
professional, organized, detailed, diversified, analytical
thinker, work enthusiastically with others toward a
common goal, inventive, personable, reliable,
conscientious, diligent, a self-starter, and a motivator,
exceptional people skills.
SOFTWARE AND SYSTEMS
MS-OFFICE, Outlook, Internet applications, Access,
Publisher, Desktop Publishing, Oracle, SAP, Documentum,
Use of Hosting and Domain services to create Websites.
Lotus Notes, Clintrace, Scan Request, Paradox, Cognos,
PACT, CARS, Interact, AS-400, Rumba, expense reporting,
Beacon, Quick Books, Ariba, Data entry systems,
Knowledge of Macintosh computers and software.
Troubleshoot computers and copiers, electronics, customer
services professional.

2. EDUCATION
Associates in Business Administration
Katherine Gibbs College - Livingston, NJ
December 2004
Diploma in Digital Electronics
DeVry Technical Institute - Woodbridge, NJ
October 1992
Bachelor’s in Business Information Systems
Ashford University
Degree Still in Progress
LINKS
https://www.linkedin.com/in/carolinecockburnwilson
ADDITIONAL INFORMATION
I have the natural ability to communicate, manage, and supervise people, databases and paperwork. I am very
detailed oriented, energetic, positive, hard worker. I am seeking an opportunity that will keep me stimulated
and one that would allow me to go as far as I am able to go.
Caroline A. Wilson
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TECHNICAL SKILLS
Microsoft Office (10+ years), Spanish (10+ years), Pharmaceutical (10+ years), Senior Administrative (10+ years),
Supervisor (2 years), Team Leader (10+ years), Coordinator (7 years), Regulatory (10+ years), Clinical Trials (10+
years), Document Control Specialist (10+ years), Translator (10+ years), Clerk Counselor (1 year), Records Coordinator
Supervisor (10+ years), Engineering Qualifications Coordinator (Less than 1 year), Project Coordinator (5 years),
Senior Clinical Trials Assistant (10+ years) Skype, Google, Hangout, Outlook, Web template site creation, WIX, Web
Ex, teleconference, chart creation, mail merge, mail distributions, SAP, spreadsheets, and publications. Experience with
electronic devices such as oscilloscope, analog and digital schematics, MS-DOS, digital electronics, computer
troubleshooting, machine transcriptions.
INTELLECTUAL SKILLS
Leadership management, organizational, analytical problem
solving, program direction, event planning, conscientious
systems development, group motivator, action-oriented data
manager, master communicator, executive presentation
coordinator, conference organization, written and verbal
correspondence, report generation, calculation, scheduling,
customer service, English/Spanish translation.