Design Thinking through Delivery: A Case Study

1. Sun Chemical - Inventory Management Fiori Applications
Design Thinking through Delivery: A Case Study

2. Executive Summary
➢ Sun Chemical needed a way to keep better track of inventory and forecasting in
it’s InPlant locations.
➢ Prior to this project there was no insight into how InPlant locations were ordering
materials, keeping safety stock, and keeping track of inventory.
➢ Sun Chemical engaged Mindset to lead a two-stage process of Design
Thinking and Agile Development to deliver four SAP Fiori applications for
InPlant Managers.

3. Stage 1: User-centric Design Thinking

4. What is Design Thinking?
This process, originating and popularized by d.school at Stanford is a quick and
effective method for clearly defining both an important business problem, and a
tested prototype. This overview is intended to walk the team through the defined
steps of this innovation process that accelerate the ability to deliver a qualified
design and high resolution prototype for a potential solution.
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5. Core Participants
● UX Architect
● End Users
● UX Designer
● IT & Business Sponsors
● IT & Business SMEs
Not all resources are required for all sessions. Typical Design Thinking
engagements are 3 weeks, with the largest commitment required during the
observation / ideation sessions occurring during the second week.
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6. Understand
The UX team does up-front
research and interviews to
gain a baseline understanding
of the problem to be solved.
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Problem Statement: Today, InPlant
locations have very manual
processes/tools to track inventory,
incoming orders, forecasting, and other
SCM related activities. With this,
SunChemical does not have insight into
InPlant location usage/planning of inks
that they do with their own plants.

7. Observe
The team goes on site to
observe end users in their
environment. This key step
improves understanding of
the problem and builds
empathy with the end users.
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8. Point of View
Before beginning ideation, the
team leverages the output from
the Understand and Observe
sessions to refine and align on
the persona of the user and the
problem statement to be solved.
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9. Ideate
Everyone in the DTW takes 5-10
minutes to sketch ideas and come
up with new ways to solve the
problem statement on their own.
The group then comes back
together to discuss common
themes and ideas
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10. Prototype
Leveraging the lo-res prototypes as a
foundation, a hi-res, interactive
prototype is created to define the
potential solution in great detail.
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11. Test
Users run through scenarios
on the prototype(s) and
provide feedback on potential
adjustments and
improvements.
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12. Design Thinking Deliverables
1. Documented insights from users, business, and IT
2. Low and High res prototypes representing the potential solution
3. Initial backlog of user stories that represents the application to be built
Design Thinking is a proven process that enables you to identify and clarify
complex business problems and their solutions while building engagement
and excitement with end users.
Within 15 days all Design Thinking deliverables above were complete.
© 2017 Mindset Consulting, LLC - Confidential

13. Stage 2: Agile Development

14. Transition from Design → Build Quickly
Insights from Design
Thinking, the high res
prototype, and input from
the Product Owner define
the initial User Story
Backlog.
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15. Keep Your Users Engaged with Agile
February 2017 www.mindsetconsulting.com
Arrows go in reverse, too
- that’s feedback!
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Continue to leverage real
users’ input to drive product
decisions throughout
development. This ensures
you maintain focus on what
they need, and helps align on
Minimum Viable Product
(MVP).

16. Agile SAP Development
Our core approach is consistent with basic Agile Scrum best practices and with Sun
Chemical we focused on the following:
● Small (5 person) scrum team
○ Architect, Scrum Master, Dev Lead, Developers
● Focus on Backlog Health
○ Weekly backlog refinement with Product Owner and Dev Team
● 2 week sprints
○ Velocity measured around 60 points per sprint.
○ After refinement there was backlog of 190 points which meant development
would take 3.5 sprints to complete
● Demo early & often
○ Done with Product Owner and DTW contributors
○ Product Owner is the only team member who can call User Stories “Done”
● Learn & Apply
○ Demo feedback applied to the backlog to be refined and prioritized
February 2017
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17. Product Delivery
● After initial development was
completed we had a full
working product ready to be
tested.
● QA testing was one full week.
Only a few minor issues were
found because of our demo
early and often philosophy
● Four Fiori Apps were
completed in seven weeks
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18. Project/User Feedback
IT Leader Quote: “I’m very impressed with the way your team is tackling it (the Agile approach) and
how they keep us involved in all the meetings. Our business users (Joe specifically) is not used to this
approach and he was concerned about the time commitment, but now that we’re in the process he likes it very
much. He is also very complimentary of your team and has conveyed his appreciation of your team and the
approach to our CIO.”
Product Owner Quote: “Now that we’re going live I’m getting a bit nostalgic. We’ve worked so well
together and accomplished so much that I’m sad to see the team go.”
© 2017 Mindset Consulting, LLC - Confidential