Social media has undergone a dramatic change in the past three years. It started as an anti-media platform, and has done an abrupt about-face. While we can hate the platforms for changing their tune,what we can’t ignore is that they have transformed into the largest, most accurate, targetable consumer database for advertisers in history. Originally presented at the WPP Global Retail Forum in May 2016, this presentation will review the changes and what it means for retail marketers.