1. CECELIA COHN
5699 Butterfield Dr. Colorado Springs, CO 80923 | 520-901-0397 | ccohn1313@gmail.com
SUMMARY
Experienced, conscientious and driven customer account manager seeking the
opportunity to enhance career by moving into more complex sales role. Very strong
skills utilizing all Microsoft software tools (CRM, Outlook, Excel, PowerPoint, and Word)
to support the sales position. Providing solutions that deliver true business value to my
customers allows me to establish strong client relationships. An outgoing and amiable
personality enable me to build rapport with potential new clients. Willingness to learn
and expand my capabilities along with being a strong team player will make me a
valuable asset to your organization.
EXPERIENCE
June 2015 – March
2016
Associate Microsoft Dynamics/GP Account Manager, UXC Eclipse
• Responsible for selling software and services to 300 existing GP customers
• Focus on Selling Hosted Solution Offerings to Customer Base – CRM & GP
• Maintaining strong relationships with customer base by providing excellent service
• Create Quotes, Statements of Work, and Upgrade Proposals
• Update and maintain CRM Data
• Sell MS GP Software, ISVs and hosting, as well as Services
• Supporting Marketing Campaigns
January 2013-
June 2015
Sales Support Specialist, Sikich LLP
• Responsible for creating Statements of Work, Proposals, Quotes, Invoice and
Purchase Orders.
• Responsible for placing software orders with Microsoft and 30+ ISVs.
• Fully supported activities of Customer Account Managers including proposal
generations and marketing programs.
• Updated and maintained information in MSCRM and ConnectWise
• Various other projects including extensive research of ISVs
• Provided help desk support for Dynamics NAV and GP clients.
• Administrative Support for Dynamics AX team.
March –Dec 2012 Marketing Support, Sikich, LLP
• Updated MSCRM information to support marketing campaigns
• Input customer and prospect data in MSCRM for CAMs and Sales Reps
January 2011–
March, 2012
Telemarketer, Streamline Systems, LLC (Acquired by Sikich, LLP)
• Cold calling prospective customers to determine interest in changing ERP systems
• Collected Information on their current systems, # users, executive contact
information and partiality to Microsoft

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HIGHLIGHTS
• Microsoft
Dynamics/GP Sales
• Maintain Customer
Relationships
• MS/CRM
• Outlook
• PartnerSource/VOICE
• SharePoint
• Microsoft Dynamics/NAV
• Excel
• Word
• ConnectWise
• Quosal
• PowerPoint
REFERENCES
• Available Upon Request