There are important phone problems happening in your service department that need to be addressed. Fixing these small problems could help you double your leads.

1. 3 Phone Problems Every Automotive Service Manager Needs
to Address in His Department

2. The service department is the financial hub of the
dealership.

3. Yet compared to the sales department, phone skills are put on
the back burner.

4. Properly handling phone calls with customers is an
important way to drive new customers into your
service bays.

5. A proper phone conversation is 3x more likely to bring a
customer into your service department.

6. Take advantage of every important service opportunity,
and you’ll increase customer retention and your CSI
score.

7. Ready to get started at your service department?

8. Pay attention to these 3 common problems happening
on your phones.

9. 1. The Problem: “I don’t know why my service prospects are
experiencing long holds or not getting through at all.”

10. The number one problem service departments have on
the phone is connecting callers to someone who can
help them.

11. The Solution: Find alternatives to route your calls to the right
person at the right time.

12. Call Scheduling

13. 52% of callers will not call back if the initial call isn’t answered.

14. Call scheduling allows you to control the routing of calls
based on time of day or day of the week.

15. Use call scheduling after hours to route phone calls to a call
center or a cell phone.

16. Call Routing/Bridge/IVR

17. Otherwise known as “menu routing” or a “phone tree.”

18. Use a bridge to route callers to different areas of your
service department.

19. Callers will be greeted with this prompt: “Thank you for calling.
Press 1 for parts, press 2 for service…”

20. On average, calls coming into a bridge line are
connected with their intended party sooner than those
without a bridge.

21. Staffing Your Phones

22. The quickest fix to diminishing long hold times is to properly
staff your phones!

23. Utilize a multi-ring to ring multiple phones at the same
time.

24. The first qualified service rep who answers is connected
through to the caller.

25. There are 2 more problems happening on the phones
at your service department.

26. Download “3 Phone Problems Every Automotive
Service Manager Needs to Address in His Department.”
3 PHONE PROBLEMS EVERY
AUTOMOTIVE SERVICE MANAGER
NEEDS TO ADDRESS IN HIS
DEPARTMENT