1. A person to person
property management
service that takes your
wants and needs out of
the contemplation stage
and works to make them
a reality.

2. Owning or renting a property is one of the most important decisions you will make
and how you plan for that can be a confusing and often emotional experience. It
has been identified as being one of the top 5 stress inducers and is known to be
chaotic, challenging, traumatic and exciting, often all at the same time.
Whether your aim is to find an investment, a short term let or a long term home,
understanding your needs and what are the best choices for you, is what we ‘listen’
for when you engage with our services.

3. Step2 Services, aligns its aims with the needs of you as our client. Our customer
service comes from staff who are trained in all aspects of property management,
Sales, Lettings or Acquisitions the service has been developed to assist you in
making positive decisions, in effect:
•We Listen
•We Plan
•We Achieve
•We congratulate you when
you succeed

4. Lettings
As a property owner you may have one or multiple properties and will understand
the financial benefits of investing in this way.
While becoming an investor and purchasing buy to let properties can be exciting
and give a lifestyle that is rewarding and sustainable, it can also demand your time
and if not managed effectively, can consume other parts of your life. Family,
friends, social activities, other work commitments are often the things you want and
need to prioritise.
Step2 offers a bespoke property management service that is adaptable to your needs
as a property owner. The service is flexible and follows ethical practices.

5. Our aim in managing your property is to become the bridge between you and the tenant
renting your property. We are a proactive agency and understand that managing
relationships and processes effectively can help to prevent all kinds of tenancy
disasters.
The things we ask from you are based on legal requirements and help us to manage
your accommodation with the minimal disruption to you. For your tenants it helps us to
forge a good working relationship that historically has meant we have been able to
minimise the risk of rent debts.

6. Tenants
Finding a suitable property for your needs is not easy, your search may put you
in a position where you are left with unanswered questions.
It is our aim to provide homes or business accommodation that enables you to
have a positive place in your chosen community. We will always endeavour to
work with you and give the best of our service with the aim of minimising any
risk of your tenancy not succeeding.

7. Private landlords are being asked by Local Authorities to be more supportive
in the rental market, but this isn’t easy, particularly when someone is claiming
benefits. Changes to the benefit system, i.e. universal credits, housing benefit
processes etc, makes it an insecure world for private landlords to accept
benefit claimants.
We have taken our time to create a service where our landlords can feel more
assured that we, as a managing agent are equipped with the relevant learning
and experience to resolve potential risks to the tenancy. One of the ways we
do that is to provide our tenants with an agent who is trained in applying for
benefit claims.

8. Students
As a property management service Step2 has working partnerships with
private and statutory Schools, Colleges and Universities in the UK.
In our experience the processes students have to work through to study in the
UK often places students into an environment where they only have a small
amount of time to source local accommodation.
This is a difficult task because of the restrictions some letting agents place on
access to accommodation. Often short term agreements are not permitted and
students find themselves living in expensive hotel accommodation with no
ability to secure the more cost effective choices available to long term
students.

9. For students , Step2 has set up a responsive property letting agency that:
•Manages an effective meet and greet service
•Provides 3, 6, 9 and 12 month rental agreements
•Offers shared accommodation for groups
•Provides Family accommodation
•Move on support to their chosen University
Step2 offers a partnership with education providers in the UK to enable them
to offer residential Language or CPD courses and satisfy the needs of the
British Council and other accrediting bodies.

10. Sales
The aim for you is to sell your property, the ideal would be that you sell it
quickly and at the best price possible for the geographical area it is in.
Step2 offers a full sale service that is managed by a team who have been
trained to maximise your properties potential. Their knowledge and
experience will take you through a process that will advise you on how to get
the most out of your property while preparing for sale and during
advertisement.
You may be choosing to sell your property for many different reasons, some
positive, some negative. Our services are designed to remove the barriers
that may prevent the sale of your property.

11. Acquisition
As an Investment Agency, our team creates a safe environment where we
facilitate a bespoke service that is governed by your circumstances. We listen to
your needs and offer you a tailor made outcome.
We are an unbiased agency that does not take commission from any seller, we
work purely for our clients, charging a fee for the work we do.
We will connect you to the property you have told us you would like to own,
by using sources from multiple areas, i.e. auction, receivers, banks and
private sales.
We purchase in cities, towns and rural areas across the UK, ensuring we cover
the needs of those who are interested in owning residential, student,
commercial or holiday properties.

12. For our international clients, we understand that it’s a big step to invest your money in
another country. While the UK is a good place to build a property portfolio, if you are
new to UK investment or you are an investor who wishes to visit before or after your
purchase, we offer a wrap-around service that includes:
•Assistance with Business Visas applications
•A meet and greet service
•One to one planning and purchasing support
•Money transfer
•Legal
•Resale
•Letting management
•Where needed we can also offer a translation service

13. For more information
Contact
Professional Standards and Legal Requirements are
governed by our UKALA membership.
Business Reg:
09235846
Head Office:
36 Forge Road,
Port Talbot,
SA131NU
Tel:
0330 223 3661
Website:
www.step2group.co.uk