Chabaz I Chabuka is a registered mental health nurse with over 20 years of experience in both clinical and commercial settings. He has extensive experience in mental health, case management, risk management, and sales. Chabuka provides clinical leadership and seeks to improve processes and compliance through data analysis and effective communication. He is skilled in project management, problem solving, and achieving goals.

1. CHABAZ. I CHABUKA +447946509032
Croydon, Greater London, Surrey, CR0
PERSONAL PROFILE
A registered mental health nurse with a diploma in marketing and a certified
PRINCE2 Practitioner. Extensive mental
health working experience with individuals with
severe and enduring conditions in a hospital and also
community setting. Extensive commercial experience in the insurance sector and
as a salesman. A goal focussed and meticulous individual excellent at juggling
multiple tasks and working under pressure, and will also bring in new ideas to
improve the service.
SKILLS AND ACHIEVEMENTS
Mental Health and General
Conditions
In depth working knowledge of
severe and enduring conditions
like Schizophrenia and Bipolar
Affective Disorder, also
Depressive Illness and Anxiety
Disorders. Working knowledge
and understanding of general
health conditions and treatment.
Analysis and ProblemSolving
Working experience as a case
manager responsible for analysing
treatment/medical reports and
offering ideas to move the
treatment effectively at cost
effectively
Organisational and Planning
Handled a case load of 80-100
cases without any difficulties,
planned treatment for different
clients and produced effective
treatment plans and whilst as a
salesman I planned how to
achieve the desired targets
effectively.
Project Management
Have a working knowledge of
PRINCE2 and PMP Project
management methodologies
Leadership
Working experience as a
nurse manager, deputy
manager, charge nurse, and
branch manager whilst working
as a salesman.
Communication/ Stakeholder
management
Have worked with various
clinicians, Consultant
Psychiatrists, Clinical
Psychologists, Physicians, and
also patient groups of all ages
including those with Learning
Disabilities; Solicitors, Social
workers, Relatives and family
members, CQC and NHS
commissioners and
professionals in the commercial
sector.
Results Orientated/Customer
Service
In all the roles I have worked
in, I have reached and excelled
at all the desired goals and
outcomes. As a case manager I
have never failed any SLA.
Account Management
Have handled accounts of
premiums of at least £10 million
and never had a valid complaint
CAREER HISTORY AND EXPERIENCE
ALPHA HOSPITALS Woking Surrey

2. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk
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Clinical Risk Manager Interim position 07/2014-05/2015
Achievements
Developed the risk management department from scratch.
Carried out a full assessment and produced a report of the whole hospital within 2
weeks of joining.
Identified immediate and long term risks and this enabled the hospital to meet the
required statutory regulation and compliance obligations.
Advised hospital management and clinicians on clinical effectiveness and
transformed the operations from reactive to pro-active planning and responses.
Introduced a report writing style based on statistical trend analyses to predict future
risks to Outcomes.
Advised hospital management on Transparency and Staff support and the
implications to Outcomes..
Introduced training materials that improved staff induction and performance.
Introduced a system of the Risk Manager acting as an informal means of
communicating between junior staff and hospital management.
Role Summary
Providing advice on clinical and non-clinical risk management, supporting, teaching
and providing analysis for clinicians, managers, executive directors in the
implementation of risk management, assessment and systems to achieve
compliance with both professional and regulatory standards in accordance with
operational and strategic objectives.
Main Responsibilities
Identifying themes and trends from analysis of data and produce, verify and interpret
analytic findings, and develop reports.
Designing and performing analysis of health data and operational data to better
understand quality and level of care delivered and measure the effectiveness of the
organisation’s services on both clinical quality and financial returns.
Drive change in culture, control and operational risk.
Communicate effectively, both in writing and verbally, ensuring that information is
shared and lessons are learned from adverse events.
Provide channels of communication through the hospital which staff can contribute
and receive information.
Recommend ad hoc projects.
Support line managers in the implementation of service initiatives and organisational
objectives.
ZURICH INSURANCE
Farnborough Hampshire
Rehabilitation Case Manager (Fixed Term Contract) 12/2012 to
09/2013
Achievements
I handled accounts of total premiums of at least £10 million and my role involved
handling pre and post claim cases and the pre claim cases had at least 98% success
rate of not turning into a full claim.
The role saw me verify the validity of medical information supplied in post claim
cases and my advice to claim handlers saw the value of individual claims drop
significantly, e.g. one claim payment dropped
from at least £17k to £3k, one from a potential six figure claim payment to just under
£50k.
Responsibilities
Assisted in the medical management of injured parties pursuing a claim through the

3. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk
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companies Casualty and Motor lines of business in order to positively impact on the
life of the claim and the underlying claims spend.
Case management of workplace and road traffic accident injuries through the
assessment of injuries and the co-ordination of care delivered to the injured
individuals.
Liaised with external service providers who provided, company funded, suitable and
cost effective treatment that add value to the claims department.
Evaluated effectiveness of treatment regimes merging the care needs of the
individual with the financial needs of the Company and initiating return to work
programmes with employers.
Process management for Whiplash injuries to allow a large volume of cases to be
referred for physiotherapy treatment whilst maintaining quality of care and speed of
delivery.
Process management for peer reviewing a large volume of medico-legal reports,
ensuring the quality of service and effectiveness of impact.
Acted as a point of specialist referral for non-medical employees of the Commercial
part of the company.
Actively encouraged knowledge transfer into the claims departments to raise claim
handlers level of medical competence and confidence forming working relationships
quickly and professionally and to use these relationships to positively impact upon
the claims departments function.
Problem solving through a logical thought process influencing opinion and generating
change within all levels of the business.
VISTA HEALTHCARE
Winchfield Hampshire
Nurse Manager
08/2011 to 12/2012
Achievements
I significantly improved communication within the staff, greatly reduced the number of
part time/agency workers through direct recruitment, to full time employment status,
of the most competent of the agency staff. The direct recruitment of competent
former agency staff improved staff morale, reduced patient on staff critical incidents
and helped reduce hospital costs.
At the time of joining, the hospital was not meeting statutory CQC Regulations and
was barred from taking any new referrals and I contributed ideas which saw the
hospital meet its statutory CQC Regulatory requirements and start taking in new
admission referrals
Responsibilities
Provided Clinical Team Leadership at a hospital for individuals with learning
disabilities, mental health issues and a forensic history, and clinical leadership and
management of staff and ensuring that all staff has individual appraisals set annually
with at least one review within the year.
Managing staff performance within agreed policies and procedures and providing
evidence of action in relation to managing staff performance, e.g. sickness/absence
etc.
Undertook complaint and management of investigations, as required.
Ensured that all statutory requirements of regulatory and legal acts were adhered to
and ensuring timely report writing and data collection, as required.
Took responsibility for ensuring good quality secondary induction to staff, including
aspects of preceptorship, supervision and reflective practice.
A24 GROUP/SOUTHERNCROSS HEALTHCARE
London
Deputy Manager
08/2011 to 08/2012

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Assisted the home manager, who was responsible for the business side of the home,
by providing clinical leadership/services management at an 89 bed nursing home for
frail elderly clients and under 65 adults with both physical disabilities and mental
health conditions, terminal health conditions, a Dementia unit and ordinary geriatric
services.
Within a short space of time I improved staff performance and punctuality.
Upon joining, the home was not meeting most of statutory CQC regulations and
within two (2) months of my service, the home had met all of its statutory CQC
regulations.
I also worked as a freelance mental health nurse in adult acute mental health units,
child and adolescence mental health services, and learning disability
hospital/community units.
FIRSTASSIST LTD
Purley, Croydon
Sickness and Absence Case Manager
01/2009 to 08/2010
Sickness and absence case management for a high street bank; receiving mental
health referrals from HR managers and Line managers and assessment of affected
individuals to determine support required to sustain successful return to work.
I often liaised with other mental health professionals, for example Community
Psychiatric Nurses, Occupational Therapists, Consultant Psychiatrists and Clinical
Psychologists to ensure coordination of the services to sustain successful return to
work.
GLENCARE GROUP
London
Charge/Senior Nurse
07/2006 to 12/2008
Responsible for the management of all the aspects of mental health nursing care
and maintaining high standards of nursing practice by the use of clinical role
modelling and leadership skills as appropriate.
FREELANCE NURSING
Norfolk
Mental Health Nurse
06/2004 to 06/2006
Planning, implementation and evaluation of mental health care in all aspects of
mental health nursing ranging from open acute units, psychiatric intensive care units,
low and medium secure units, rehabilitation units, drug and alcohol centre,
supervised discharged community units and community mental health teams.
AXA-PPP HEALTHCARE
Tunbridge Wells
Nurse Case Manager
06/2003 to 06/2004
Private medical insurance; preauthorisation of private mental health treatment inline
with members' insurance plan.
Within three (3) months of joining, I had already come up with ideas to improve the
service and reduce costs such that I was awarded a perfomance before one (1)
years service.

5. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk
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WEST LONDON MENTAL HEALTH NHS TRUST
Primary Nurse
06/2001 to 05/2003
Nurse (Intensive Care Unit): Assessment, planning, implementation and evaluation of
mental health care for individuals in the most disturbed acute phase of their illness
and risk assessed to be unmanageable on other acute wards.
MUSICAL DISTRIBUTORS
Zimbabwe
Salesman/Area Manager
08/1991 to 08/1997
I worked as a salesman in the retail sector and in just a years service, I was given my
own area to manage the day to day running of the shops.
EDUCATIONAND TRAINING
Newham Skills centre, Stratford, London
PRINCE2 PRACTITIONER - PROJECT MANAGER
05/2014
Online Training and Exam
PMP - Certificate of Mastery- Project Framework and Initiation
12/2012
Southbank University, London
Diploma In Higher Education - Mental Health Nursing
01/2001
Speciss College , Zimbabwe
LCCI Diploma In Marketing
1995
Self directed
GMAT Business School Entry Test
Analytical Writing Assessment, Integrated Reasoning, Problem Solving,
Data
Sufficiency, Reading Comprehension, Critical Reasoning, Sentence
Correction
AdditionalInformation
Excellent computer skills, including Microsoft Word, Excel, and PowerPoint
Full Driving Licence
I have a variety of interests that keep me active. I enjoy health and fitness. I keep up to
date with world
business affairs, current affairs and articles in my specialist field and field of work. I enjoy
puzzles and mind games and learning new skills. I enjoy music and the arts and playing
the guitar.

6. Chabaz. I Chabuka+447946509032cchabaz@yahoo.co.uk
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