1. Chanchal Purkayastha
+91 9051121598
chanchal.p@rediffmail.com
HP certified Loadrunner VuGen 11.5 Performance Test Engineer: Experienced to work for
VISA Inc, VISA Europe London, Deloitte Consulting USA and HSBC.
CAREER SUMMARY
∗ Performance/non-functional Test Engineer with more than 9 years of consulting experience as a
Performance & Automation Test consultant for different blue chip companies like VISA Inc, VISA
Europe, HSBC Global Technologies and Deloitte Consulting etc.
∗ Successfully worked at VISA Europe as Performance Test Consultant for more than three years and
coordinated with different departments in VISA including Product owners, Compliance etc to ensure
smooth release of new services as well as enhancement of existing services to VISA EU members.
These services includes services which are covered by the Bi-Annual business enhancement scheme
compliance's to the VISA systems from a member banks/processors and internal customers
perspective.
∗ Worked on different VISA services like Card Fraud & Dispute Management Service, Real Time
Scoring (FALCON®), Mobile Payments, VISA Paywave, VROL VERA Exchange Rate Calculation and
VISA Online etc.
∗ Worked at HSBC Global Technologies as a Lead Performance Tester.
∗ Worked at Deloitte LLP, USA as a Snr Performance/Load Test Analyst.
∗ Experienced in Web Site Administration, Support, Maintenance and Content Management.
∗ Accomplished in Release Management and having knowledge on STLC & SDLC.
∗ Experienced in Cards & Payments, Banking, Capital Market and Risk Management System.
∗ Successfully worked on products / applications for European Banks, Online Trading, Share Market,
Hospital Management, e-commerce and web application.
∗ Excellent communication and client interaction skills.
WORK EXPERIENCE
Snr. Performance Test Engineer – RS Software (Client - VISA Inc)
May 2014 - Present
Project:
VROL/Real Time System Interface – VISA Resolve online is a card dispute management system
which handles the entire VISA endorsed credit and debit card transactions related dispute and fraud. The
application has a massive user’s base and transactions load across the Globe and runs 24X7.The
application also interacts with large number of external systems and has a robust architecture.
RT SI is the alternative interface of VROL which enable the bank members to integrate their back office
Fraud & Dispute processes with VISA. The big player like Barclays, WorldPay, Elavon, FirstData, TSYS,
WireCard, RBS, WorldPay and RedSys etc are the few members of RT System Interface in the Non-
European regions.
Responsibilities:
∗ Analyze technical design specifications & propose the load/performance testing solution that is fit for
purpose and supports the full end-to-end business process.
∗ Analyze NFRs, risks and system designs to determine suitable risk-based test approaches.
∗ Prepare the non-functional test plan.
∗ Development/enhancement and execution of tailored performance test plans including scripting
using HP LoadRunner & Performance Center Vr11/11.5 Performance test tools or test harnesses and
monitoring of key system components using HP SiteScope monitoring tool.
∗ Analysis and presentation of performance test results with summarizing large amount of metrics into
meaningful graphs and reports.
∗ Work with development teams, infrastructure teams and technical experts across the systems group
to identify, specify and priorities areas like J2EE architecture Load Balancers, Weblogic, Database
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2. (Oracle), Operating System (Windows, UNIX), Network, Software (JAVA) and Hardware for
performance improvement in systems under test. Advise and assist in tuning systems.
∗ Communicate with stakeholders to report of progress and risks to the business.
∗ Application of / contribution to performance testing standards, processes, procedures and
methodology across all projects.
∗ Using the logs, database etc., perform comprehensive analysis of any errors from automation
scripts, to assist in working out the root cause of the issue prior to recording in a bug/defect
tracking system.
∗ Participate defect triage meetings which are conducted weekly or bi weekly depending on the state
of the project.
Snr. Performance Test Consultant – RS Software (Deputed at client place - VISA Europe,
London, UK)
February 2011 – April 2014
Project:
VROL BULK SI – VISA Resolve online is a card dispute management system which handles the entire
VISA endorsed credit and debit card transactions related dispute and fraud. The application has a
massive user’s base and transactions load across the Globe and runs 24X7.The application also interacts
with large number of external systems and has a robust architecture.
BULK SI is the alternative interface of VROL which enable the bank members to integrate their back
office Fraud & Dispute processes with VISA. The big player like Barclays, WorldPay, Elavon, FirstData,
TSYS, WireCard, RBS, WorldPay and RedSys etc are the few members of BULK System Interface in the
European region.
Responsibilities:
∗ Understand the service-orientated architectures of VROL.
∗ Analyze technical design specifications & prepare non-functional test requirements and test
conditions.
∗ Development/enhancement and execution of tailored performance test plans including scripting
using HP LoadRunner & Performance Center Vr11/11.5 Performance test tools or test harnesses and
monitoring of key system components using HP SiteScope monitoring tool.
∗ Analysis and presentation of performance test results with summarizing large amount of metrics into
meaningful graphs and reports.
∗ Work with development teams, infrastructure teams and technical experts across the systems group
to identify, specify and priorities and Hardware for performance improvement in systems under test.
Advise and assist in tuning systems.
∗ Application of / contribution to performance testing standards, processes, procedures and
methodology across all projects.
∗ Using the logs, database etc., perform comprehensive analysis of any errors from automation
scripts, to assist in working out the root cause of the issue prior to recording in a bug/defect
tracking system.
∗ Participated defect triage meetings which are conducted weekly or bi weekly depending on the state
of the project.
Snr. Performance Test Consultant – RS Software (Deputed at client place - VISA Europe,
London, UK)
October 2011 – February 2012
Project:
VISA Online – VOL is a one-stop destination for doing business with Visa Europe. Discover
comprehensive information about Visa payment solutions. Get easy access to powerful interactive tools
to help you manage VISA Europe member banks/processors business. Explore best practices and tap
into valuable expertise to grow business.
Responsibilities:
∗ Understand the service-orientated architectures of VOL.
∗ Analyze technical design specifications & prepare non-functional test requirements and test
conditions.
∗ Development/enhancement and execution of tailored performance test plans including scripting
using HP LoadRunner & Performance Center Vr11/11.5 Performance test tools or test harnesses and
monitoring of key system components using monitoring tool.
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3. ∗ Analysis and presentation of performance test results with summarizing large amount of metrics into
meaningful graphs and reports.
∗ Work with development teams, infrastructure teams and technical experts across the systems group
to identify, specify and priorities and Hardware for performance improvement in systems under test.
Advise and assist in tuning systems.
∗ Application of / contribution to performance testing standards, processes, procedures and
methodology across all projects.
∗ Using the logs, database etc., perform comprehensive analysis of any errors from automation
scripts, to assist in working out the root cause of the issue prior to recording in a bug/defect
tracking system.
∗ Participated defect triage meetings which are conducted weekly or bi weekly depending on the state
of the project.
Snr. Performance Test Engineer – RS Software (Client - VISA Inc)
October 2009 – February 2011
Project:
VROL/Real Time System Interface – VISA Resolve online is a card dispute management system
which handles the entire VISA endorsed credit and debit card transactions related dispute and fraud. The
application has a massive user’s base and transactions load across the Globe and runs 24X7.The
application also interacts with large number of external systems and has a robust architecture.
RT SI is the alternative interface of VROL which enable the bank members to integrate their back office
Fraud & Dispute processes with VISA. The big player like Barclays, WorldPay, Elavon, FirstData, TSYS,
WireCard, RBS, WorldPay and RedSys etc are the few members of RT System Interface in the Non-
European regions.
Responsibilities:
∗ Analyze technical design specifications & propose the load/performance testing solution that is fit for
purpose and supports the full end-to-end business process.
∗ Analyze NFRs, risks and system designs to determine suitable risk-based test approaches.
∗ Prepare the non-functional test plan.
∗ Development/enhancement and execution of tailored performance test plans including scripting
using HP LoadRunner & Performance Center Vr11/11.5 Performance test tools or test harnesses and
monitoring of key system components using monitoring tool.
∗ Analysis and presentation of performance test results with summarizing large amount of metrics into
meaningful graphs and reports.
∗ Work with development teams, infrastructure teams and technical experts across the systems group
to identify, specify and priorities areas and Hardware for performance improvement in systems
under test. Advise and assist in tuning systems.
∗ Communicate with stakeholders to report of progress and risks to the business.
∗ Application of / contribution to performance testing standards, processes, procedures and
methodology across all projects.
∗ Using the logs, database etc., perform comprehensive analysis of any errors from automation
scripts, to assist in working out the root cause of the issue prior to recording in a bug/defect
tracking system.
∗ Participate defect triage meetings which are conducted weekly or bi weekly depending on the state
of the project.
Snr. Automation Test Analyst - RS Software (Client - VISA Inc)
August 2008 – September 2009
Project:
VROL – VISA Resolve online is a card dispute management system which handles the entire VISA
endorsed credit and debit card transactions related dispute and fraud. The application has a massive
user’s base and transactions load across the Globe and runs 24X7.The application also interacts with
large number of external systems and has a robust architecture. Automation testing of the VROL
application is very critical considering its business value to VISA and its huge customer base. Automation
Testing activities have been effectively aligned with the SDLC to ensure that the application works
functionally as per defined by VISA and issues are detected at the appropriate time in the SDLC phases.
Responsibilities:
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4. ∗ Review requirements, specifications, user documentation, help files, and other project
documentation to assure quality of the products.
∗ Select and develop appropriate test automation tools as QTP, applying the latest SMART framework
techniques in test automation.
∗ Work with the Development team to capture and create & reuse automated Unit Test Cases, Test
Stubs and Drivers, and other Development test objects.
∗ Ensure secured Automation test lab enable to run test in 24x7 mode even unattended condition.
∗ Research and document bug reports following agreed-upon processes immediately upon discovery of
a quality problem.
∗ Trace test cases and results back to specific quality risks.
∗ Assist the Test Manager in the creation of test project status reports and metrics.
Lead Performance Test Consultant – Quinnox Consultancy (Client - HSBC Global Technologies)
September 2007 – August 2008
Projects:
∗ Web Retail CAMP – Web Retail CAMP is identified as a global Group standard Alert management
system for reporting fraud, suspicious and money laundering related activities and crimes for
different types of customer accounts to the regulatory authorities of that country. The plan is to roll
out Web Retail CAMP application to 70 countries. It will also aid the Group’s Operational Intelligence
with respect to a consolidated global view of financial crime and consequential losses incurred by the
bank.
∗ Web CAMP – Web CAMP is identified as a global Group standard Alert management system for
reporting fraud, suspicious and money laundering related activities and crimes for different types of
customer accounts to the regulatory authorities of that country. The plan is to roll out Web CAMP
application to 45 countries. It will also aid the Group’s Operational Intelligence with respect to a
consolidated global view of financial crime and consequential losses incurred by the bank.
∗ FFF Verify – It is a final decision user interface designed to manually review hits on customer
records and trace decision information.
∗ GMIS2G - GLT Management Information System is a web application to manage the complete
Project Management system.
Responsibilities:
∗ Study production load, Performance SLA to design Task Distribution Diagram and Transaction
Profile.
∗ Develop performance test scripts using LoadRunner (8.1) VuGen HTTP protocol to test the
application developed in .NET/Java & MSSQL/Oracle environment.
∗ Lead a group of 2 LoadRunner scriptors.
∗ Design Production Load scenario.
∗ Conduct Performance (Load / Stress / Volume) test to simulate production load using Performance
Center (8.1) and Monitor the test.
∗ Analyze Performance test result (Client & Server side) using Performance Center Analysis (8.1) and
publish the white paper to the client.
Snr. Performance Test Consultant – Steller Global Inc (Deputed at client place - Deloitte
Consulting LLP, California, USA)
November 2006 – August 2007
Project:
AOC is replacing their current judicial application (Traffic and Criminal) of Govt of California, USA with a
new advanced web based solution developed in Java and EA/Oracle environment. Deloitte Consulting is
involved to confirm a smooth transition. Conducting performance test to certify the new web application
is a major part of that assignment.
Responsibilities:
∗ Study production load, Performance SLA to design Task Distribution Diagram and Transaction
Profile.
∗ Develop performance test scripts using LoadRunner (8.1) VuGen HTTP protocol.
∗ Design Production Load scenario.
∗ Conduct Performance (Load / Stress / Volume) test to simulate production load using LoadRunner
Scenario (8.1) and Monitor the test.
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5. ∗ Analyze Performance test result (Client & Server side) using Performance Center Analysis (8.1) and
publish the white paper to the client.
∗ Develop automated functional test scripts using WinRunner (8.2) to test the application developed
using Java applet components.
∗ Managed Deloitte's eRoom to help geographically decentralized team manage projects.
Snr. Software Tester/QA - SDG Software Technologies Pvt Ltd (Acquired by 3i Infotech),
Hyderabad, June 2005- September 2006
Projects:
∗ LiveStock – It is a real-time Internet trading software for the work station and real-time Risk
Management, high performance multi-exchange application for multiple segments Equity and
Derivatives. It was deployed in Indian Stock Market, Jakarta Stock Exchange, Dubai Financial Market
and Abu Dhabi Security Market. It was developed in J2EE/Tomcat environment
∗ iBOSS ORIONLite - An Internet based on line Share Trading software for the Work Station & Real
Time Risk Management System for Singapore Stock Exchange, Jakarta Stock Exchange, Dubai
Financial Market and Abu Dhabi Security Market. It is customizable, high performance multi-
exchange application for multiple segments Equity and Derivatives. It was developed in
J2EE/Tomcat environment.
∗ iBOSS ORION – All major share trader/broker like BgSE, HSE in India & Singapore Stock
Exchange, Jakarta Stock Exchange, Dubai Financial Market and Abu Dhabi Security Market - an
online Share Trading software for the Work Station & Real Time Risk Management System, it is
customizable, high performance multi-exchange application for multiple segments Equity and
Derivatives. It was developed in Delphi/MSSQL environment.
Responsibilities:
∗ Worked as a Test Lead in the group of 4 Junior Software Test Engineer.
∗ Conducting system analysis, interacting with clients to understand technical and functional
requirements and developing specifications accordingly.
∗ Developing the test scenarios, test cases and conducting Performance/Functional testing to ensure
conformance with defined system/functional objectives.
∗ Performing User Level tests (ULT) and Load/ Stress (Performance) tests using LoadRunner 7.2.
∗ Posting the bugs detected during testing, bug tracking and closing the issues after retesting when
the bug is fixed through Change Control Tool.
∗ Organizations Standard Software Process (OSSP) / Quality Management System (QMS).
∗ Process Audits / Reviews, Coordinating process assessments.
∗ Awareness Sessions.
∗ Prepare different Test Matrix.
∗ Monitoring and evaluation of new successful processes & methods, which if found appropriate are
transferred to other products / groups of the organization.
EDUCATION
∗ Master of Business Administration (Information Technology) from Sikkim Manipal University.
∗ Post Graduate Diploma in Computer Application (PGDCA) from LCC InfoTech. 2006.
∗ Bachelor of Commerce, Calcutta University, 1995.
ADDITIONAL INFORMATION
∗ HP certified Loadrunner VuGen 11.5 Essentials.
∗ Certificate Course in Software Testing (Manual Testing, LoadRunner, Test Director, WinRunner and
QTP) from IASPL, Bangalore.
∗ Certificate course in Oracle from ORACLE.
∗ Certificate course in .NET technology from NIIT.
∗ Grasp of SDLC, STLC, ISO, CMM and Metrics.
∗ Pursuing Certificate Course in Professional Communication from University of Washington, USA.
∗ Pursuing CSTE from Software Certifications, USA.
SKILLS
∗ Good communication, interpersonal and presentation skills
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6. ∗ Self-motivated, enthusiastic & flexible
∗ Self learner, with the ability to grasp and implement new technologies
∗ Committed and able to meet deliverables
Technical Skills
∗ Testing Tools: HP LoadRunner(11.0/11.5), HP Performance Center (11.0/11.5),
WinRunner 8.2 and QTP 8.2 & 9.5.
∗ Monitoring Tools: HP Sitescope & Weblogic Console.
∗ Test Management Tool: HP Application Life Management(ALM) / Quality Center, Clear Case and
Clear Quest.
∗ MS Office: Project, Excel, PowerPoint, Word and Visio.
∗ Languages: Microsoft .NET Platform (Visual Basic.NET, ASP.NET), PL/SQL.
∗ Web Development: HTML, XML, XML schema, VB Script.
∗ Operating Systems: UNIX, Windows 9x/ XP / 2000 Professional.
∗ Databases: Oracle7.x/8.x, MS Access 2010, MS SQL Server 7.0 / 2000.
∗ Front End: Visual Basic 6.0.
∗ Version Control/SCM Tool: Visual Source Safe.
∗ VISA Mainframe System: CORE & CONFIG.
∗ VISA: VISA Europe Clearing & Settlement Services (VECSS), Authorization
Services (VEAS), BASE I, BASE II, VISA Fraud & Dispute Management
Services (VROL, BULK SI and RT SI), TDG, VTS, VHelp, Viper, Profiler
and other VOL applications.
Visa Status
H1B expired. It can be renewed through Cap-Exempt category.
UK Tire 2 Visa valid till April 2016.
6

7. ∗ Self-motivated, enthusiastic & flexible
∗ Self learner, with the ability to grasp and implement new technologies
∗ Committed and able to meet deliverables
Technical Skills
∗ Testing Tools: HP LoadRunner(11.0/11.5), HP Performance Center (11.0/11.5),
WinRunner 8.2 and QTP 8.2 & 9.5.
∗ Monitoring Tools: HP Sitescope & Weblogic Console.
∗ Test Management Tool: HP Application Life Management(ALM) / Quality Center, Clear Case and
Clear Quest.
∗ MS Office: Project, Excel, PowerPoint, Word and Visio.
∗ Languages: Microsoft .NET Platform (Visual Basic.NET, ASP.NET), PL/SQL.
∗ Web Development: HTML, XML, XML schema, VB Script.
∗ Operating Systems: UNIX, Windows 9x/ XP / 2000 Professional.
∗ Databases: Oracle7.x/8.x, MS Access 2010, MS SQL Server 7.0 / 2000.
∗ Front End: Visual Basic 6.0.
∗ Version Control/SCM Tool: Visual Source Safe.
∗ VISA Mainframe System: CORE & CONFIG.
∗ VISA: VISA Europe Clearing & Settlement Services (VECSS), Authorization
Services (VEAS), BASE I, BASE II, VISA Fraud & Dispute Management
Services (VROL, BULK SI and RT SI), TDG, VTS, VHelp, Viper, Profiler
and other VOL applications.
Visa Status
H1B expired. It can be renewed through Cap-Exempt category.
UK Tire 2 Visa valid till April 2016.
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