1. COMMUNICATION SKILLS

4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language

6. Process of Communication Source Encoding Channel Decoding Receiver Feedback Context Msg Msg Msg Msg

14. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time.

15. HIERARCHY LEVEL Upward Comm. Downward Comm. Horizontal Comm.

16. Forms of communication Non verbal communication Verbal communication Oral communication Written communication

21. Forms of written communic Forms of written communication Reports Brochures Letters Notes, News paper Books Fax E-mail

25. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…

26. Questions